CVS Pharmacy

DO NOT fill or refill your prescription here. These people are nasty, rude and do not have no home training. I went around noon to fill a prescription, the gentleman told me to come back in 2 hours. I returned 5 hours later for the new guy in the drive through to tell me that my prescription was not available. I asked him why couldn’t CVS send a text letting me know that my prescription was delayed same way they send a text saying it’s ready, his response was “we don’t do that” I was frustrated because I had just waiting 1 hour in the drive through for nothing. I asked if he could returned my prescription and he said sure come inside. I asked him again, if I come inside, will you guys give me a paper prescription he responded with you’re not listening your prescription is out of stock. I then said no you’re not listening. I specifically asked you, if I come inside will you guys give me my paper prescription. He responded with your not listening your prescription is out of stock. I mentioned you’re not listening to me. I specifically asked would you be able to return my paper prescription so I can get it filled elsewhere and he walked away. He came back a few mins later smiling and laughing. I told him I wasn’t leaving until I get an answer. He then said I already answered your question. Once things started to escalate. The pharmacist came over and he wasn’t helpful at all.. JP the guy at the drive through doesn’t care about the customers and has a nasty attitude. He shouldn’t even have a job working with customers

This CVS is downright awful. From feeling like you will get robbed/mugged in the parking lot. To it Taking them 4 days to fill a prescription that you called in. It's absolutely ridiculous. They simply don't have enough people working at that store to handle the massive amount of people that are there. There will be a line across the store 15 people deep at the pharmacy, and they only have 3 people working. This isn't a rare thing, it's an everyday thing. I'm changing pharmacies because this is just ridiculous. I can't get my prescriptions filled here cuz they take so long to fill them that you run out in the 4 days. And if you go inside they tell you to come back in 3-5 hours for it.

The pharmacy has been a disaster for years. Tonight I was waiting in the drive through line for more than 1.5 hours. I called the store manager to let her know I had been sitting at the window for 30 minutes without seeing anyone from the pharmacy. The manager, Sonia, was rude and unprofessional and actually stated "if you can't be patient you can come back later." After waiting more than 1.5 hours, to say that a customer "can't be patient" is beyond rude. For years, I have dealt with the disorganization and hassle of this pharmacy. But having a manager be so rude and unprofessional and unhelpful is what finally inspired me to write a review.

Unfortunately I have still not learned my lesson about this drive thru. I have been waiting 30 mins in the drive thru lane. Its always.. like ALWAYS a long wait to the point of absolute ridiculousness. Last time I was here I waited in the drive thru for 45 mins. When I went inside there wasn't ONE customer inside at the pharmacy. Why? I said this is the last time. Now I am sitting here again. I love that this pharmacy is 24 hours.. but I just dont think this wait is worth it. When I look at the hundreds of bad reviews about the same thing. I realize CVS just doesn't give a damn. Its time to change pharmacies. The new place probably wont care either.. but they almost have to be faster.

This place has gone downhill recently. I've been getting my prescriptions here for years and never had any issues. I am currently sitting in the drive through trying to pick up my inhaler and have been here for at least 40 minutes. Nobody has even come to the window for the last 10 minutes. A few weeks ago, when I requested a refill for a medication I've been on for over a year, they randomly set it to "insurance issue" and didn't bother to notify me. I tried calling twice, sat on hold for 20 minutes each time, and was sent to the "prescriber voicemail." I left a stern message and magically the insurance problem no longer existed and my Rx was ready. If they're trying to tank this location, they're doing a great job.

I would give this pharmacy zero stars if it was possible. I was transferred here when Rothbury closed. The differences are night and day between the two. As others have mentioned, there is always a long slowly moving line when physically going to the location. They always seem to have at least half a dozen or more folks behind the counter yet function consistently as if they are severely understaffed. Prescriptions are rarely, if ever, available when promised. Plan on at least half a day later than when they promise, if not days later. If you have to call to resolve an issue, you'll need to have the patience of a saint and luck to boot! Try calling during the day time / normal business hours? Forget it. Even if you "cheat" and select calling from a doctors office, you are still placed on hold for HOURS and that is only if you are lucky and not randomly disconnected after holding for over an hour. When I tried calling in the middle of the night, I waited from 1AM until after 4AM and was disconnected when I was asked to "hold for just a minute". Not everyone has the luxury of being able to go to the pharmacy every time there is a problem, and trust me, with this location... there will be many problems. We have also received medications with incorrect quantities received 30, bottle/script said 60 from this location. Busy is one thing, but why should I trust filling my medication with a store that cannot be truthful / answer phones / do their jobs?

I've never not been on hold with the pharmacy for less than an hour, and when they pick up it's likely they will hang up on you or be extremely unhelpful or rude. I consistently try to have empathy with workers because I know they're often overworked but it's so frustrating to consistently have to deal with this to get my prescriptions fixed.

I have never had an issues with getting my prescription until I started going here. It's a toss up if you get a nice employee or one who just seems tired of you as soon as you start talking to you at the pharmacy. Place is fine for anything other than medicine and is convenient due to being 24 hours. But do not go here for your prescriptions.

worst pharmacy I’ve ever been to. Seriously, spare yourself. They do not give a single lick about you. CVS corporate needs to intervene. This is the DMV of pharmacies, but with rude staff and seemingly no oversight. I could’ve gotten my prescription faster by driving to a different state. they confirmed they have my prescription in stock and there’s no hang ups or anything out of the ordinary, and they’ve still been “working on it” for 12 hours and told me to come back in the morning. For my sleeping medication. Just please go elsewhere for your own sake

The service is absolutely horrible! I called 5:30 am to check why my prescription had not been filled. After waiting 30 minutes on hold with no one answering I drove to CVS to investigate the problem. There was 3 female employees acting extremely busy ignoring me for another 5 minutes before one of them came to provide me service. She could not explain why my prescription had not been filled and directed me to come back after 8am. When I complained that she could had told me that if they answered the phone they filled my prescription. I requested the manager’s name that none of the three knew! I will continue to explore why this disastrous service exists at this location.