Decor on the Go

Worst furniture shopping experience I have ever had. This was my first time using rooms to go and it was a huge mistake. The first image shows the dresser I looked at in store, and the second shows what I was delivered today. Very different colors, but both have the same item number and are supposedly the same color. Apparently the dresser in store is a very old model and the color has since been updated. I feel like that’s important information to provide a customer before they make a purchase. I was expecting the color in store to show up at my home, not an almost black dresser. I will never understand why this was not disclosed to me. And why do you have an old model of the dresser in your showroom when it looks nothing like the new model that customers will receive? Because of this I spent 4 HOURS on the phone with support today trying to get this resolved. It took them that long to figure out why I was delivered a different color than I was shown. And it was like pulling teeth trying to get a refund on something that was their mistake. Now I have to wait 2 weeks for them to pick this dresser up and then another week for a refund. I’m 8 months pregnant and trying get furniture purchased for our nursery but now will have to delay another 3 weeks thanks to rooms to go. I am disgusted by your lack of customer service.

If I could give more than 5 stars I would! Kim was amazing! We originally walked in for a couch and the possibility of a new bed. She helped us pick out the best couch AND bed. She’s very friendly and funny. Definitely made the whole process so easy and simple! If you ever need any new furniture I would recommend Kim! Will definitely be coming back!

Wow, I was so impressed by Rooms To Go! We've been searching for good patio furniture that isn't insanely expensive and found exactly what we were looking for here! Jordan helped us and was very knowledgeable and friendly! He helped us find the perfect sets for outdoor dining and sitting! Excellent selection of options and such great prices! Highly recommend!!

We came here for the first time on Saturday and then again Tuesday evening in need of a new couch for our new home, and we loved the many many options Rooms To Go has for sofas, sectionals, and recliners. James was great to work with! He greeted us at the door, asked us what we were looking for, and pointed us at the right direction to start looking! Checked up on us halfway through our viewing and checked to see when, the items we were interested in, would be delivered if we went ahead and ordered them. Didn't pressure us whatsoever! The applying and checking out process was quick, no funny business, which we appreciate!!! Overall loved the service and the MANY affordable and great quality options they have!

Wonderful experience last Sunday. We were looking for a sofa and loveseat and we are dreadfully picky! Had to meet very exacting parameters. Larry Poland of Rooms-to-Go was spot on. He was excellent to work with. NOT pushy or obnoxious, just professional, courteous, very helpful, and charming. He pointed us the right direction, gave us necessary info, and checked back in. We found what we were looking for, at a very nice price, and Larry had all the paperwork and such in our hands quickly and unobtrusively. The best shopping experience! Thanks, Larry!!!

We just purchased a mattress, along with pillows. Kim Capella was our salesperson and we could not have asked for anyone better or more awesome!! She was very kind, honest and very knowledgeable about the mattresses we were looking at and especially about the one we purchased. Will definitely go see Kim for any future furniture needs!!

Emmaleigh in the patio section is AMAZINGGGG! We literally couldn’t be happier that we had the chance to work with her vs anyone else. Not only was she so patient with us, she made us feel like we were the only people in the store ON A MEMORIAL DAY SALE WEEKEND! She was so swamped with customers WELL after close and she still didn’t break a nervous sweat or make us feel rushed....Great job Emmaleigh, thanks again! Will be coming back to see you for more!

Michael was awesome! He helped us stay in budget, showed us many options, was very knowledgeable and gave us appropriate amount of time away for us to catch our thoughts. Thanks for selling us our new couch! Definitely coming back here and looking for Michael, when it’s time for another purchase!! Look for Michael to help you with your next purchase!

My sales representative, Ekko, was extremely knowledgeable, friendly, patient, and understanding. I truly believe that my family got what we needed because she listened so well. I had a ton of questions, and she answered all of them. If she didn’t know the answer straight off, she went and found a person who did. She was so accommodating and helpful from the moment. I spoke to her on the phone while I was driving there until the end of the sale. I have contact numbers and information. I completely understand the delivery, and if there is a question or problem, I feel confident that it will get resolved. This was a really important purchase for my family as it is a graduation gift for my oldest child. I could tell that she was supported by her coworkers and managers as well. There was just a good vibe in the store, Even though there were a lot of customers in the store, there was plenty of space to have a one on one conversation with the sales rep. privately. I feel great about the purchase.

I've shopped at Room To Go in the past though I ordered online. I went in person this time and was greeted by Kim Capella. I already had a sofa in mind and she took us right to it. Kim was helpful, answering all questions and even helped us pick out a rug because we couldn't make up our mind. She was unobtrusive while we were discussing our options and was nearby when needed. Ask for Kim by name when you come in.