I have nothing but good things to say about Valley Care Center. My husband was there from October 1 through November 3, 2021 when he passed away from Alzheimer’s. He was only 66. This facility itself isn’t the Ritz Carlton but it was clean and more importantly the staff was absolutely amazing, everyone from the admin, nurses, activities director, CNAs were all phenomenal and so caring. I got to know many of them. My husband was very well taken care of and I saw the staff be very caring of other residents as well. I’m very grateful to them.
I have never been in such a horrible and dirty place like this one . My mom was put in there by a charity because her Medicare and UHC wasn't enought to be in a decent place with her dementia. She has passed on now.
I used to work there. I promise they arent taking “great care” of your loved ones. They are very nice around visitors but those poor residents are left in their own soiled diapers for hours, subject to thieving from other demented residents and staff alike, and their safety is put in the back burner. At least 50% of the falls that occur there were preventable if the place had been properly staffed and stocked with safety supplies. The patients are not treated and spoken to with love and care either. Look elsewhere avoid all Braswells facilities. This is the worst but they’re all bad if you want your loved one to be treated with respect and properly taken care of.
This place is unsanitary, there was feces under my grandmothers bed. The toilet for the residents to use is a gray color like it has not been scrub for months, along with feces in it as well. The restroom sink had dry blood in and on the outside, along with dry blood on the floor right underneath the sink. I started asking questions and the cafeteria staff advise the nurse to come into the room to answer our questions. The nurse was very short with us as if he did not want to answer or did not know the answers. We let him know that we would be making a complaint about the maintenance of the facility. He got very upset and did not want to speak to us. I ask him he’s name and he said you don’t need my name just say the weekend charge nurse. We made some calls and mission went to the facility and agreed with our complaints and said they wouldn’t send there parents to that facility.
Most of the staff spend 100% of their work time complaining about the job and all the other staff. They are ALWAYS short of staff...from CNA's to kitchen staff, to housekeeping and maintenance. The Administartator is not there enough to actually see what goes on. So he has sugar coated "talks" with the staff to try improve moral and they just spend more time complaing about him. Its a very sad environment for these poor residents to live in. There are sooo many things physically wrong with the building and most of the equipment, it really hurts my heart to see these residents not beeing properly cared for. I have been a caregiver for 30+ years and have never seen a facility as bad as this one. Tsk Tsk Tsk Sweetwater...Valley Care Canter.
Some Bullshit! My great Uncle Lou was quite literally dropped here on his ass by his Lush of a wife that only wants his money.. and because he has onset dementia, She 'cant live with him anymore'. Well thats beside the point of this review. I just only heard that my Uncle was in this facility at 6:30pm today, and being one of the family members that loves him, I called. Their office phones are ALL automated after 5pm and NO ONE picks up, AT ALL. Not even the nurses station. I am franticly trying to see how he is because he had water on the brain and a mass as well when he was at the VA, and now I cant even see how he is doing because 'our offices hours are 8am to 5pm'. Screw you, Braswells Desert Manor. You will be hearing this in person from me.
My grandmother was placed in this facility after a fall the hospital desert regional center to this facility all I can say is that from the year that she spent there she deteriorated quite quickly in her Alzheimer's and in her physical health she lost teeth she lost weight she didn't speak as much she became very confused she could not walk any longer was put into a wheelchair very quickly and was told that she was unable to walk and then shortly within that year she also stopped eating towards the last 3 months and then passed away she had no TV in her room and I don't believe she was probably cared for or encouraged to live it was more like she was encouraged to stay quiet stay to yourself and die it did also smell like feces throughout the place one nurse was very nice well we were there and my grandmother did say that she was treated well but I cannot guarantee that as she was very confused they also lost a very special bracelet that she had been wearing when she passed away I called to receive her belongings specifically the bracelet and it seemed to have gone missing. This is a county page for facility and I feel very sorry for the people that cannot afford to put the grandmother in a nice facility do whatever you can to keep your family members at home you will not regret it's a hard work that you will have to do taking care of a dying family member in the end I promise you that God bless.
My father was here for 4 years with Alzheimer's. They took amazing care of him. Wonderful people.
