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Diana Kostal - State Farm Insurance Agent

  1. Shorewood
  2. Shorewood Insurance Agency

Reviews, get directions and information for Diana Kostal - State Farm Insurance Agent

Diana Kostal - State Farm Insurance Agent
"We provide an atmosphere for positive relationship building & open communication. We recognize your individual needs. We are available for your Auto Insurance, Homeowners Insurance, Renters Insurance & Condo Insurance. We offer Insurance coverage for Motorcycles, Boats, Life Insurance & Health Insurance. We can also cover your Business and Business Auto.Recipient of the Top Five Professional Insurance Awards for 12 years in a row in Milwaukee!Give us a call for your free quote. Serving Metro Milwaukee, Shorewood, Whitefish Bay, Bayside and Fox Point. License #: WI-6499173"
Address: 1410 E Capitol Dr, Shorewood, Wisconsin 53211
Phone: (414) 964-8680
State: WI
City: Shorewood
Street Number: 1410 E Capitol Dr
Zip Code: 53211-1901
categories: insurance agent


Opening Hours

Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 17:00

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Reviews
Have my life insurance with Diana's office. Great service and always helpful. Alex, one of Diana's team members, is especially great to work with. Very professional and meets me on a personal level.
If you’re looking for an agent that has your best interest in mind, Diana isn’t it. I was a customer from 2019-2023 for my auto, renters, and eventually homeowners insurance. The majority of my issues were miscommunications, nothing to get bent out of shape over. I then bought my first home which I knew needed a new AC unit, and her office encouraged me to make a claim through their Home Systems Protection home warranty. They falsely led me to believe that since the HSP is through a separate company, it was as if it were totally separate from making a homeowners claim and assured me there would be no penalties or detriment for doing so. Even when I made a second claim within a few months using the HSP for my furnace, not a word of caution was given to me. What they failed to mention was that the claims do in fact get processed through State Farm, thus getting stamped on your record. Recently I started checking to make sure I had a competitive rate on my homeowners policy and realized that I was labeled ‘high risk’ and most companies wouldn’t insure me because of my claim history, 2 HSP claims that both got denied and a $500 claim from a stolen bike in 2019 through my renters insurance. When I finally got Diana on the phone and asked her what she knew about my situation, her response was ‘I know you’re shopping around for new insurance’. She didn’t even pretend to help me resolve my situation and I was on my own to get it figured out. I got a superficial apology and she told me that she was basically a middle man for corporate, and that there was nothing she could do. This resulted in weeks of headache and work trying to get my situation and ‘high risk’ status cleared up and shopping for a company that would insure me. All from two denied claims for a furnace/AC and a stolen bicycle. As a new homeowner, given how much support I had from my experience not even having to make a true claim, I certainly would not have any faith in her being in my corner if something terrible happened.
The Diana Kostal Agency was outstanding in saving me a TREMENDOUS amount of money in the area of car insurance as well as an umbrella policy this past year!!! I also want to give a big shout out to Kay Kirchner who kept me off the "ledge" so to speak, and provided our family with great service as well searching and finding a great insurance package for us! I now have bundled everything that I need to be insured with State Farm and The Diana Kostal Agency! The personal attention to detail was amazing as well as Kay's ability explain the benefits of bundling all of our insurance needs together, was a win win!! Thank you Kay and Diana!!!
Kay and Diana are experts in their field. They always add value by listening to my needs then providing advice with my best interest in mind. The follow up and service is always exceptional with this team. I have worked with the Diana Kostal office for 30 years and look forward to many more with them.
Recently had a very positive experience with Kay Kirchner at the Diana Kostal State Farm Insurance Agency, involving Landlord insurance. She stepped in and quickly resolved a temporary communications break down. She was knowledgeable, patient, professional and promptly addressed my service issues. She's an excellent representative of the State Farm Brand.
Alex was wonderful helping sort through our policies, he is very knowledgable & explained everything very well! He is always very quick to respond and help!
We have been customers of Diana's since she started the agency. I have always found her to be attentive, informative and proactive in meeting our insurance needs. I highly recommend her to anyone who needs personal insurance. In addition to being professional and informed, she is also a wonderful person who I am glad to call a friend.
Diana has been my agent for many years and i could not ask for more. Her entire staff is extremely knowledgeable an excellent to deal with. Periodically we go through all my insurance and make sure everything is covered and they always have my best interest in mind. They make sure if anything ever does happen we're completely covered in every aspect. Other insurance companies will say they can save you money here and there but in the end if something ever would happen you realize you took away the coverage you need. They're more than happy to go through all your insurance needs and if they can save your money they will but if they do save on something they make sure you know and understand ALL your coverage and will recommend things that you most certainly should not try to save money to lose out on in case anything ever would happen. In the end they have my back to where I feel if something does happen I'm comfortable with how it'll be handled. Thank you Diana, Alex and Sue. Rick
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