Direct General Insurance Agency

One star is pushing it. I do not carry their coverage but one of their insurers hit my parked unoccupied car a week ago and all they have done is take pictures. Apparently if you are in an accident with one of their insurers you better seek representation on day 1

Sammie is an excellent agent and very easy to work with, God bless and protect him

Sammie Torbit is AMAZING!!! Best thing to happen to the customer service department! Fixed my issues in a timely manor and kept me smiling even though my rate went up! LOL

Sammie Torbit Jr is One of the top sales agents for Direct Auto Insurance he has great customer services. He is very patient with the customers. He will do his best to try to get you the best quote. Best cheap insurance he know how to deal with customers I think his customer service is so wonderful that I think that he deserves a raise for his hard work. Thank you again so much Mr. Sammie from Ms. Blue

Nastassjia was very helpful and very detailed about quotes and policies. I will definitely recommend her.

I was very pleased with the representative for the company I got my insurance from things I didn't know I had a chance to ask the questions and I got the information some of the things before I got ready to ask she had already explained it. We know that things change in the business every day it's good that they keep you up on the current understanding of your insurance coverage thanks to the Direct they're very direct.

Thank you so much for taking your time to explain various information to me. Sammie Torbit Jr was very helpful

Chris was so helpful and accommodating when I called for a quote. He made everything easy to understand and got my family what we needed. It was a quick and pleasant experience from quote to finalizing paperwork on out policy. Outstanding customer service!

DO NOT USE THEIR SERVICES. On March 2022 I was hit in a car accident by one of Direct auto insurance clients. The police report says it's 100% the other guy's mistake, and there's 3 witnesses on the seen. My car was totally destroyed. Since then, my car has been parked and I am paying for it's parking fees. I paid over 4000$ for the parking fees just because the case adjuster is choosing to ignore my emails, voicemails, and calls. Ms. Stephany Gross the case adjuster has never helped in solving my case and my property damage has not been estimated. I have also tried to contact supervisors, customer service and all possible choices, but nothing has changed. They also decided to change my case adjuster without informing me by anyhow. Basically, they are just trying not pay what's my right. Bty, I am NOT talking about this specific office. I meant the whole company.

I’m trying to understand the purpose of getting a quote number if the down payment amount is subject to change? Furthermore, how does the amount change by more than $400 from one day to the next? I’ll just stick with Geico, which I don’t want to do but I’m not paying a high price for car insurance based on something other than my driving history. Who I pay and when I pay have not impacted the more than 20 years that I have been with one auto insurance company. But, carry on.