Dollar Rent A Car

Had a great experience here with the manager Mark, he was able to assist me with my rental agreement. Will be back again soon there was a short time wate. Very polite people. I read the other reviews and this location is at the airport is a great location fast service, easy access to cars you can pick which one you want. I absolutely love this location will definitely rent a car through them again, thank you so much manager Mark for being a great manager and assisting me with what I needed to go. See my grandson. May the Lord continue to bless your business. I truly enjoy driving the 2023 jeep Cherokee.

AVOID at all costs. I wish ZERO stars was an option. I rented a car for myself and my 3 and 4 year old. Showed up and they said 1 hr wait, but after waiting 45 minutes not a single person in line about 15 groups in front me had gotten a car so I knew it'd be closer to 4 to 5 hours of waiting. And in that time the line behind me grew to another 10 groups. Waiting in the heat of AZ summer with toddlers was not fun. Shame on Priceline as well and will be leaving a review there too. DON'T book on Priceline or Thrifty/Dollar. And Hertz owns them so avoid Hertz too. Will post this review on all three. Good luck!

Now I see why this place doesn’t have good reviews! First off- when I booked the car the price was good, when I got to the airport to get the rental car the lady was talking $600+. She eventually made a way to bring the price down to the price I booked it for online! Then when I went get to where they have the actual rental cars, lady said all she has is a Tesla! I’m like okay cool I’ll take it! Didn’t mention no upcharge or nothing! Returned the car no problem… A month letter I received a letter stating I owe them 280+ dollars because the car wasn’t clean! I had the car for 4 days! No way they are charging this much because of a “dirty” car! Ridiculous. Will never book through them again!

It’s line to line, I have waited 2 hrs to pick up my car. At this point they should take some of the charge off. I will never rent here again. And never been talked to so rude. By agents. Because of their computer problems

No issues and a short wait time is as much as you can wish for when renting a car. I was skeptical reading all the reviews but I was able to get a good deal through AAA. I arrived on a Saturday around 10 am and there was only 1 agent helping someone else. A few minutes later another agent appeared and was able to assist me. They had a good amount of cars to choose from and the whole process was easy. Car was clean and no complaints on my part.

Rented a car for the week in Phoenix. The car broke down outside of Flagstaff around 5:30pm on a Thursday July 20th. I called and after 3 hours of getting nothing from the representative and talked to supervisor numerous times they told me I had to call a State Trooper to come get us. All they was worried about was their vehicle not getting us off the road with temperatures over 100. Absolutely the worst service I’ve ever seen. I looked at my bill and it said I had PREMIUM ROADSIDE SERVICE. Where was it at??? After getting into Flagstaff and they said it would be 4 hours or more for them to get us a car from Phoenix airport. I asked if they would get us a room and that was denied and they could offer me a gift. My concern and should have been Dollars is customer.Absolutely DO NOT WASTE YOUR TIME OR MONEY ON Dollar. If you value your time and safety like I do ho with someone else. Cause Dollar could care less about YOU AND YOUR FAMILY. I’m not in the car rental business, but a simple call to get a local tow truck to pick us, the car, and comp a room for our troubles until the other car could be delivered is what I would have done to fix this asap. Simply take care of a paying customer. Really hope this gets some legs and gets to an executive or board member because if this is how you take care of customers, YOU GUYS ARE IN THE WRONG BUSINESS.

I was deceived into signing for supplemental insurance after specifically declining it verbally as my personal insurance covers this. I was not allowed to see the screen and by the time I got my email with the billing details I discovered I was charged twice the price of the reservation quote I gave them. I was told no one can help me. I have since called 10 times, spoke with AAA and am trying to block this charge on my credit card. No response from Dollar. Extremely disappointed with the man who did this and the company who appears not to care at all.

I felt like I was scammed. The lady at the kiosk desk only gave us an option for basic or advanced coverage and we did not need either as I had covered with my auto insurance. She had me enter my card and did not even tell us the total amount. I paid double what I was expected. We were tired, jet lagged, and confused for the entire process so we did not catch the mistake til we drove away. We called phone customer service and they were again less than helpful. AND the car's audio system SUCKED brand new 2023 car with 5,000 miles and cant use apple car play as none of the five cords we tried won't connect? Come on DO BETTER. also found old trash and water bottles underneath the seat of the car. therefore I will not recommend or use again.

Rarely do I leave negative reviews but AVOID DOLLAR AT ALL COSTS and DECLINE THE DAMAGE WAIVER AT CHECK-IN. The dyed dark hair woman sitting at check-in had nickel and dime'd me and rushed me while picking up my rental car reservation which I had prepared online a week in advance. She would not explain the OPTIONAL fees that you can DECLINE including the idiotic damage waiver $35/day and refueling options. QUESTION EVERYTHING. I had a car reservation to pick up a mid-sized sedan at 2PM but the car was not ready then. There was a long line of unhappy customers and my car was "still being cleaned," for 40 minutes?? What's the purpose of reservations if you're not ready?? Also, the other lady tending car pickups had to audacity to ask if I wanted to upgrade to a convertible or Tesla because of their fault for not having a sedan ready by a reserved time. Ridiculous. Never again.

I made reservation through Expedia and paid for it then. Once at the airport I had to wait over an hour to talk with a representative to get me car. Their check in process is outdated and inefficient. The representative behind the desk was very polite and that’s why I left a 2 stars instead of one. Once I met with the representative I found out they didn’t have the size of car I paid for a reserved and told if I want that car I would have to wait for one to be returned and didn’t know when that would be but anticipated an hour to an hour and a half. I told them with already waiting an hour if I waited another I would miss the graduation ceremony which was the whole reason for my trip. She then offered me to buy a larger SUV instead which I felt I had to do. Better customer service practices would offer a free upgrade if they didn’t have what I rented and reserved to begin with. Other companies I have dealt with do this but Dollar just wants to give you a bait and switch to force you to pay more. After whole experience I paid more then if I went with another company and every other desk at the airport only had a max of two people waiting in line not 20 plus. Won’t ever use them again, it is worth paying more to save time and have the vehicle I paid for and reserved.