Dollar Rent A Car

Reviews, get directions and information for Dollar Rent A Car

"Discover flexible travel options for your family at Dollar Car Rental - Buffalo Niagara International Airport. Learn how you can save up to 15% off the base rate by pre-paying for your rental car. Get premium rentals without the premium price tag with Dollar’s Prestige Collection — perfect for a getaway, business trip or family vacation. Descubre opciones flexibles para viajar con tu familia en Dollar Alquiler De Coches - Buffalo Niagara International Airport. Podrás ahorrar hasta un 15 % sobre la tarifa base al pagar por adelantado tu coche de alquiler. Disfruta de alquileres premium a precios asequibles con Dollar's Prestige Collection, perfecto para una escapada, un viaje de negocios o unas vacaciones en familia.."

Address: 4646 Genesee St, Buffalo 14225

Phone: (716) 632-8300

Website

State: NY

City: Buffalo

Street Number: 4646 Genesee St

Zip Code: 14225-2408

categories: appliances, discount store, car rental

related searches: car rental, dollar car rental ireland, dollar car rental puerto rico, dollar monthly car rental, dollar car rental uk, dollar car rental promo code, budget car rental, thrifty car rental

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Reviews

I took $44 "mystery car" option on third party car rental app twice and both times it directed me to Dollar. First time there was no queue at all, I was served by very nice gentleman and got practically new Toyota Camry. However we were charged additional $12 for loss damage waver and were told it was compulsory and required by law. Second time there were few people in the queue, so we had to wait 15 mins and got Dodge Journey. This time no additional charge was added, which makes me think that the first gentleman was not telling the truth and we did not have to pay the additional charge. I used them 3rd time with "mystery car" and this time got Ford Mustang! It was Saturday so I paid $70 but still for a Mustang it was a bargain!

I booked my Dollar Rent A Car through Priceline.  I pick up the car at Buffalo Niagara Airport, there was a line of unhappy people waiting for their cars.  I was informed that maybe I would get a car.  I did after an hour and a lot of insistence received my rental car with no apologies and a lot of attitude.  I returned my car and forgot my secondary wallet with my extra credit cards and documents in it.  I realized this upon return to CA.  I notified Dollar through their website and gave very clear instructions where the wallet was left and what it looked like.  I attempted to contact the Buffalo Airport Dollar through phone, spent about 2 hours and could never get through to them but kept getting routed to an offshore call center.  Four days later, I was informed - "lost item not found".  I attempted to call again, 2 hours and keep getting directed to the call center.  Very poor customer service.  I will never use Dollar again.  My mistake loosing my wallet but a little customer service would have gone a long way.

people are waiting over 3 hours after their pickup time to get their car and there are over 40 people waiting. talking with other rental car employees there, they say it happens all the time for dollar and hertz. 2 fights have almost broke out with employees and customers. pretty scary, so definitely avoid

This place is the worse. Reservation was for 10:30 and we have been waiting for 2 hours and nothing. They said they will see if they have a vehicle. Reservations were made for 2 months in advance. This is NOT how to run business or have customer satisfaction. Everyone waiting on a car.

Read previous reviews and was concerned but Dollar did great. Wait was a little long but we understand they were busy. We had our reservations all set up prior to arrival so everything went smoothly for us. The car was great and just right for our trip. Pickup and drop off went mostly smooth. If you come prepared, they’ll be ready for you.

Very long lines and wait time was over 2 hours for most people. Everyone joked around about ordering pizza because it took so long!!!  Update: we finally got our car and upon the second or third day, we started experiencing issues with the car. None of we which is our problem. The car was parked overnight with no headlights on or anything and the next morning, the battery was out and needed a jump. This happened twice! I tried calling dollar customer service for emergency road assistance, and I was on hold for 20-25 mins on the phone while I’m trying to catch a flight with a dead car. Finally, someone from our hotel helped jump the car and we made it to the airport to return. Upon return, I told the worker that we’d like to talk to someone about concerns with the car. All she told me to do was call the 1-800 number on the back! Worse customer service ever. I wanted to let them know that the car isn’t safe to rent out again. The battery keeps dying! They need to take a better look before renting this car out again. Eventually, we told the worker about the battery and she she’ll let them know…

What an absolute joke of a rental company. Waited 2 hours in line just to be told that there were no vehicles available even with a prepaid reservation. Would be another 1-2 wait for a car if we decided to stick around.  Use anyone else and pay the extra. This place is a clown show.

Worse rental experience ever! My 2 kids and I are currently still waiting for our car— it’s been hours. Our car should have been ready and they claim they are “cleaning” the cars. Not a way to run a business. Horrible  0 stars.

1 hour wait for the car, they gave me an all electric car "a Tesla" . The car is nice but there is a learning curve and they didn't give much training. We spent our time in Niagara Falls with family and in Olean NY too. I never found a public place to charge the car in Niagara falls. The lovely folks at the Red Coach Inn and Restaurant allowed me to use their charger even though I was not staying there, they were a life saver. I did decide to eat at their fabulous restaurant when the car was finished charging. I plugged the car in at the house but it was a very slow charge, like 24 hours. I was so stressed most of my trip because of the inability to get the car charged. Luckily once in Olean the Casino had several super chargers which gave a 100% charge in 30 minutes. The last night of my trip, back in Niagara I was unable to go out because I had a low battery level and no where to charge it. I do not recommend an electric car unless you know for sure you have access to chargers. It was not fair to me and my mom to struggle on our vacation. My mom is 90 years old and this trip was important.  We paid a lot of money for the car but was stressed and limited.

DO NOT RENT FROM HERE. Horrible experience for my mother renting a car here. Waited over 2 hours past her reservation time for an available car because they are a disorganized mess and overbook their rentals. When she finally got a rental car, it was dirty and had low tire pressure do the employees even check these cars in the most basic way?. So she got it exchanged for a second car. At this point she, as a senior citizen traveling alone, she had been waiting over 3 hours for a car. Absolutely unacceptable. Very good reason this place is poorly reviewed on here.

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