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Reviews, get directions and information for Doubek Medical Supply

Doubek Medical Supply

About

www.doubekmedical.com



"Doubek Medical Supply DMS is a third generation family owned and operated medical supply company that has had the privilege of serving the Chicagoland area for over 65 years.PERSONALIZED CUSTOMER SERVICEThe Doubek family prides itself on offering:- Customized medical products and services for every member of your family- The local convenience, personalized attention and depth of experience that decades of customers have come to expectPATIENT ADVOCATESFrom finding the ideal product, fit or solution, to coordinating reimbursement with insurance companies, Doubek's experienced patient advocates help our customers every step of the way.We look forward to the opportunity to serve you.The Doubek Team"
Address: 11350 S Cicero Ave, Alsip 60803
Phone: (708) 293-1122
Email: moc.lacidemkebuod@ofni
State: IL
City: Alsip
Street Number: 11350 S Cicero Ave
Zip Code: 60803
categories: medical service, medical equipment supplier, medical supply store


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Reviews
Visiting Doubek is always a pleasure. I had to visit Doubek to pickup a new wheelchair and cane for my mother. The customer rep greeted me as I walked in and provided assistance right away. She even helped me with the details on my mother's order as the doctor had not sent the wheelchair order yet. After providing me detailed information, I was able to make an educated decision and work with my mother's doctor to make sure the wheelchair order was sent successfully. I had to return to Doubek within a week or so and once again was greeted with a smile. Once again, the customer service was warm and the process to get both the wheelchair and cane was pretty easygoing. I would recommend Doubek to family and friends for their medical supply needs.
Today an angel from your store went over and beyond to help me. His name is Alan Ward. I had ankle replacement surgery and I’m using a knee scooter. The back brakes weren’t working. So it was very unsafe. I called the store to actually purchase a new one. He told me he could adjust the brakes for me. Since I’m on no weight bearing and no driving he came to my house after work on his own time to help me. There are no words to say how much I appreciate his kindness. Thank you so very very much!
My doctor sent a prescription for compression stockings end of April- got a message from “Marilyn” on May 3 she had some questions- I called the next day- had to leave a message on her extension. Have called several times since then, but no answer. Called today again - was asked which “Marilyn” do I want? There are two. Was told my “Marilyn” is still on vacation- was never told she was on vacation! So, no one checks Marilyn’s messages in over a month??? Was then connected to her department where no one answers the phone perhaps they’re ALL on vacation Waited 20 minutes for anyone to answer- finally hung up and redialed- was told I would be connected to the manager. He does not answer his phone either. If I could give Doubek less than one star, I would, because there is NO service. By the way, while you are wasting your life waiting for them to answer, they will torture you with a blurb about how they’ve been in business for 60 years and customers are their top priority. Bye, Doubek.
I've been getting my CPAP, actually VPAP supplies from them since 2014. They have always been extremely pleasant and helpful. Today I went in with a question and despite not making an appointment, Paul came out to see me almost immediately. I've only ever had 2 problems with my equipment and they have responded with solutions right away. I've never felt rushed or dismissed by anyone there, including an outside vendor they use for ordering supplies.
Doubek was helpful when we picked up the cpap machine. With a respiratory therapist available, we learned all we needed to know about how to use and clean the machine. The therapist was helpful and patient.
Paul Sierra was great. Appointment was on time. He was very thorough. A leak in the hose was eventually found. I am one very happy customer!
The Rep who came to my house was very warm and understanding and informing about the cpep machine I felt comfortable talking to her thanks.
I have used Doubek Medical Supply for two years with excellant service and a friendly staff. Recently I had a problem with one of my home units. I brought the unit to Doubek and it was sent out for repair. I now have it back home in working condition again. Thank you Paul in tech support for your help and expecially for contacting me on two occasions to let me know the progress being made with the unit sent in for repair. I recommend Doubek Medical for your needs.
Do not use Doubek Medical Supply!!! They have horrible customer service. After being called multiple times a week for months by their resupply department to verify my information the order was placed and then after a month was cancelled unexpectedly. After 4 months of calling multiple people, I'm told the order is placed and on the way, 4 weeks go by, I continue to get calls by the resupply department to verify my information. Then told they dont accept my insurance. It's been over 6 months, and now I'm told they dont accept my insurance. A complete waste of time. They have no clue what they are doing. Update 11/1/22.Do not use Doubek Medical! One year after using their services I get a bill in the mail for $10. It has been a whole year! Where has this bill been when I was getting harrassed by multiple calls every week to verify my information. I have no issue paying what I owe, but this is just another sign of their incompetence. To add insult to injury, I didnt pay the $10 within a few weeks they added a $15 late fee. I should sue for all of my time those 6 months I was using old CPAP supplies waiting on my order to arrive that was never actually on the way. Or maybe I should charge them for all the time that has been wasted using them as a supplier. I paid the $10 I owed and just want to get this company out of my life. If someone from Doubek reads this, please remove the late fee and then never contact me again. I have a new supplier who is much better.
Clinician was very friendly and explained everything I needed to know about my CPAP equipment very thoroughly. She was extremely patient with me as this is my first experience with Doubek Medical Supply. I would highly recommend them to anyone in need of medical supplies
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