Dr. Maushmi Sheth, Lonestar Neurology, Frisco, Tx

While impossible to contact them on the phone, or get a return phone call when you leave a message, they seem to be somewhat knowledgeable and friendly once you are at the office. Lauren is the best!! Can’t say enough about her. She’s the reason I rated them 2 stars instead of 1. I was misdiagnosed by them and received IVIG for 10 months before getting an “expert opinion”. UT Southwestern neurologist knew within 5 minutes that I had been misdiagnosed.

Dr. Sheth validated every concern I had. She did not rush through any of my appointments. She could tell I was very stressed and scared, and she was nothing but supportive. She was very insistent on getting to the bottom of what was going on with me. Hands down, the best doctor I have ever had. Thank you for treating me with respect and validation. You helped me more than you know.

This doctor ignored me. I saw only Practicing PAs. Everytime a new one There was not a plan only take this pill. Nothing to do

I had my first appointment with Dr. Sheth this morning. I was taken back to an exam room shortly before my appoinment time; unheard of these days! All of her staff was extremely friendly and compassionate, all seemed to enjoy their jobs and seemed to be very knowledgeable. Dr. Sheth came in last to do my testing and was very friendly, personable, and had a lot of compassion. She took the time to explain everything to me and also seemed very knowledgeable, not like so many doctors that seem to talk out of a medical textbook. Everything was done in a timely manner and her office seemed to run quite efficiently, with the staff seeming to know where to be and when. I would highly recommend her and her office to anyone.

If I could put a negative score I would. I have never experienced an office that is focused more on the interest of making money then the safety of their patient and unborn child. This doctor office has had my blood level results to ensure my medication is at the level it needs to be while I'm pregnant to ensure I do not have a seizure and myself and baby us safe. The office has refused multiple times to release the results to me verbally prior to my appointment. I was told they would not disclose my treatment plan until they see me in person. When I did make another appointment, the office calls and tells me I need to reschedule again because who sees me is on holiday that day and still refused to at least tell me my levels are okay and not to worry, that I must wait several more days until the next available appointment to share the treatment plan for me delaying further if there is an issue with my results or not. Meanwhile I commute to and from work 80 miles and could potentially be a risk to other drivers, myself and my unborn child. This combined with the ridiculous amounts of testing that my previous doctor did not require is proof your office is about making money and unethical. My previous doctor retired and I saw him for years and he monitored my last pregnancy. I'm very familiar with how this process should go. Your practice should be ashamed of yourself!

At my first visit tele-visit, I spent most of the time talking to the Physician's assistant. The doctor came on for just few min and disappeared. My second and subsequent visits - they kept forcing me to see the P.A. I said I want to see the doctor and they said it was their policy to the do the visits with the P.A. Even if you set up the appointment saying specifically you want to see the doctor, they will call you and remind you that you have an appointment with the PA. I had to practically fight with them to try and get an appt with the doctor, and even then it was mostly the PA - the doctor showed up somewhat grudgingly, I thought. Hello - I am paying for a doctor. I expect to get doctor. The only time I actually saw the doctor was when she was doing some nerve test on my leg. Guess the PA is not qualified to do that. Anyway, I feel they tried to as many tests as they can so they can collect as much money as they can. Lot of tests. I don't mind the tests, but in the end, there was no help in finding/resolving my issues. This is no reflection on the PA. She tried her best. The doctor didn't even try, IMO.

I had two appointments with Dr. Sheth. The first one was fine--based on that I would have given her four stars. The second appointment was a couple of weeks later at 12:00 noon. I was promptly put into a room to wait for the doctor. And I waited. And waited. And waited. At 1:15, I walked out, unseen. I had paid my $100 upon arrival, so I guess this practice should consider it a donation. Perhaps I should see if I can get a tax deduction. Never went back, never will. I realize her time has value, but her practice apparently does not recognize the same about mine.

I have had an extremely hard time getting anyone to call me back with results. I had a lumbar puncture 4 days ago and have not heard a word from wither the doctor or the PA. I wish medical professionals would understand how much anxiety is involved waiting on testing results.

My migraines started when I was five years old, and started with my first neurology care at age 12. Overall, it’s not been very pleasant. My first appointment with Dr. Sheth was by video in April. Her APRN, Nissie, met with me first. She talked to me with respect. She answered questions. Dare I say, she listened! When Dr. Sheth came on, she had clearly talked with Nissie beforehand; I did not have to repeat everything I told Nissie. Dr. Sheth made me feel like I was the expert of my migraine and headaches. They both genuinely wanted to make my migraines go away. They showed such empathy, and their understanding how disruptive chronic migraines and complex headaches disrupt the quality of our lives literally made me want to cry. It only took me 50 years to find true healers, and it was worth the wait.

Absolutely horrendous, shameful, and unethical practice and customer service. I would never wish for anyone to risk coming here and risking their health with such an important area as neurology. Do not risk yours or your family members health at this clinic.