DROWsports

They broke two teeth off the crank shafts and wouldn't do anything to make it right, basically said good luck. I bought a complete bbk for zuma125 and even had the whole works wpc treated. When I received the parts and inspected them I noticed the crankshaft was damaged. I sent Jay pics of the damage, they wouldn't do a thing for me. This company should be out of business treated customers that way. Buyer beware!!!

Ordered multiple times through them for my monkey. never had issues and got my stuff quick.

Ely and the staff were amazing. Very helpful and prompt service. They met all my needs, shipping my products right away! The service was second to non. Very fast shipping, and exactly what I ordered. Excited to get the RZR 170 back running full of Drow Sports goodies

Agree with others saying to stay away. Ordered some parts and one was damaged. Instead of sending me what I paid for, I now have to wait for them to get the item back and inspect then maybe get a refund wait again for new part. After reading other reviews I don't know if I will get anything back at all. Charlie has been responsive to my emails but thats probably the only good thing of the whole experience. If I knew it was going to be such a pain I would have ordered elsewhere. Now I have to drop another $100+ to get actual part somewhere else.

I ordered some stuff for my 2019 Honda Ruckus and had the absolute best customer service experience. Casey personally reached out to me AFTER HOURS to chat about what it was that I purchased and he helped me cancel my order and suggested I actually go with a different product of theirs. He really helped me out and saved me some money as well. It's awesome to see a company care about their customers like this.

Unopened box received, changed my mind on the purchase, I asked them if I can get a refund, was told I would receive a 1 time full refund being a first time buyer with them. I returned unopened box to sender, then after they received my return I was told I would only receive less than half of my refund for various fees. This is why I will never again do business with them. Amazon sticks to their word at least. Buy from Amazon! In response to below, I was never provided your shipping policies or instructions on how to return, and when I advised Casey that I sent it back and it was the same tracking number as the original, I received a "no problem" response. Also, I have yet to receive my refund or any portion of it that was promised. You not coaching your employees correctly on how to provide complete and accurate shipping policies on returns is not my issue and I shouldn't be punished for that. I expect a full refund. I can see from previous reviews that refunds seem to be an ongoing issue.

DROWsports has poor online services. Twice now, I have placed orders online and both orders have take over a week just to ship. Both times items in the orders were supposedly on back order even though website did not reflect this. I'm pretty sure the only reason my orders shipped was due to me emailing them. When you spend over 500 dollars on an order you expect better service. Don't make the same mistake I did; there are plenty of other sellers that are much more reliable than these people.

Bought multiple items. One item in a combo package--cheaper to buy the combo than individually--was not stocked. It was nice of them to let me know after the fact everything shipped. I asked for a refund and didn't see anything for 2 weeks. Shot off an email on week 2 and finally saw a refund on the item 2 days after, not even an apology, just dead silence. Didn't even get a prorated discount on the item they shipped in the combo deal. Unfortunate. I went ahead and completed the rest of my Grom build with HardRacing and Steady Garage.

Stay away from these money hungry crooks! I made the mistake of doing business with them before reading their reviews on Google or Yelp. Now I'm out $250 on a brake caliper I sent back to them, after confirming they would refund my money with Ely. It's been weeks now and they haven't refunded my money, and they've quit replying to my emails. I'll use Steady Garage from now on.

I come here for moto gear! The owner Andrew is a really honest guy and is great to work with. Not many people know they carry gear and its local pick-up or shipping. The turnaround is about a day to get your order in so it's really convenient.