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Reviews, get directions and information for DSW Designer Shoe Warehouse

DSW Designer Shoe Warehouse

Description

DSW is the destination for Shoe Lovers everywhere. Each store features (on average) more than 25,000 pairs of designer shoes! Both men and women will find their favorite brands, including Nike, Cole Haan, Sperry Top-Sider, Steve Madden, Nine West, Calvin Klein, Converse, and SO many more. Stop in any store and you’ll always find a huge selection of dress shoes, boots, sandals, athletic shoes, handbags, and accessories waiting just for you. Plus, DSW also has thousands of shoes and handbags at dsw.com, including kids’ shoes too!

And the DSW Rewards program? Absolutely perfect for the savvy Shoe Lover who likes to save where they shop. Customers enrolled earn points with each purchase and can score $10 certificates to use toward future shopping trips. Plus, Shoe Lovers also receive super exclusive perks and special rewards during certain times of the year, such as birthday offers.

But the best part of all? Every DSW store has tons of different styles, brands, and savings. Each shopping experience can yield new, unexpected treasures, and every Shoe Lover is bound to find something they never knew they wanted!

History: DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States and Puerto Rico, as well as nearly 400 leased departments for other retailers under the Affiliated Business Group. In addition, DSW Inc. also owns a 49.2% interest in Town Shoes Limited.

The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.



"DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members like Rewards certificates, offers, and other great stuff. Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great."
Address: 12922 Middlebrook Road, Germantown (Maryland) 20874
Phone: (240) 686-1620
Email: moc.cniwsd@ofni
State: MD
City: Germantown
Street Number: 12922 Middlebrook Road
Zip Code: 20874
categories: accessories, footwear store


Opening Hours

Monday: 09:00 - 21:00
Tuesday: 09:00 - 21:00
Wednesday: 09:00 - 21:00
Thursday: 09:00 - 21:00
Friday: 09:00 - 21:00
Saturday: 09:00 - 21:00
Sunday: 10:00 - 20:00

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Reviews
I have to say that the selection at this DSW is very nice! While I wish that they offered more leather shoes beyond the typical cowboy style ones, all in all, I’ve enjoyed my time there. Plus, they had adorable knee socks for sale, which was nice. I LOVE knee socks and stockings in general. By the way, can you all offer some either 100% cotton or whoop based knee socks down the road? I’d really appreciate having socks that don’t wear and tear easily after about a year. Thanks!
Very clean and well stocked. Great customer service, and a fair amount of selections for kids shoes. Greeted with a smiling face and taken care of at the register by Giselle, she was very professional and warm-hearted. I will definitely be coming back.
Ok styles. Very few brands. Virtually nothing below size 8.
This DSW appears to be the replacement for the much larger one that closed down fairly recently in Germantown. It's considerably smaller and they don't appear to have any women's shoe sizes below a six. Even worse on a Saturday afternoon they had only one poor woman working the cash register with easily 10 or 15 people standing in line. Despite that she was in pleasant and good spirits if not a bit frazzled. They really need to work on their staffing. Additionally their men's shoes are almost non-existent. With barely an aisle or two dedicated to them.
I love DSW; as does my Beautiful wife because they have an enormous selection to choose from but more importantly; because the store has an energy inside it worth feeling....even relishing. The store is clean and it has kind; even gentle in some cases, people working for them. They also have a vast selection of other products to investigate such as backpacks, handbags, and even lip masks made with Collagen to help make your lips softer. Today; the first day of 2020, my adorable wife & I bought two new pair of shoes to start off the New Year & the New Decade . I strongly suggest going to DSW for all of your shoe & boot needs.
I received outstanding customer service from the manager working at 6pm on 7/17/22. I wish I had written down his name. He was kind enough to stop what he was doing to help me with a return and new online order for a different shoe that wasn't available in my size at the store. When I forgot there was a price difference between the old and new pairs, he was super nice about it. He said he had actually bought his wife the same pair of shoes I was ordering. Before this transaction, as I was shopping, I saw the manager checking in with his employees to see if they needed any help. It's readily apparent that this gentleman goes above and beyond to help employees and customers alike. He definitely deserves to be praised, and that's why I took the time to do it.
I have been going to DSW for a few years now. They always have good prices. Be sure to check the discount section. Picked up a pair of sketches for $38 final price. I don't know why I don't go here more often. Wasted $70 at RnJ Sports on discount shoes I can't return.
I’ve been shopping at DSW for years. In the past their prices were more reasonable I understand inflation but their prices have increased considerably. Okay selection of sneakers not allot of Nike shoe sizes selection seems to be limited for me 10 women 8 1/2 men for sneakers. Prices not worth it not to mention the customer service in the new Germantown location is below average. Probably won’t return I’ll try a different store hopefully better luck.
Their system went down when trying to pay at the store and they don’t provide any useful information. Offered to hold the items to pick up the same day, when even their hold forms allowed to specify another date. The cashier wrote down my phone number incorrectly apparently on purpose I had to correct it. When they called back to let me know that the system was working, they didn’t speak. Two hours lost at the store and nobody offered a good solution.
I can't say enough about the high level of customer service dispensed from this store. It is true that the sole of a store flows down from the management. If the manager sets the atmosphere the rest of the employees will follow suit. Everyone I encountered at this store was great. I had bought a pair of shoes at another location the week before which were clearance priced. I tried them on at home and they were a bit too big. I went to this location, they had the smaller size, I tried them on and they fit better. I found an employee who happened to be the manager, explained the situation and he was happy to do an even exchange. He told the cashier what to do, she did it and I was out in less than 10 minutes. I couldn't be happier.
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