DTLR

Small light/darker tone employee was very rude, she picks favorites and only sells release shoes to who she wants, came in and she refused to sell my girlfriend a pair saying “1 per person” when we are 2 different people. She spoke as if we are 1 person, made no sense whatsoever definitely not going there again

Great staff and great deals must check them out

The manager is rude and only sells to who she wants to. After donating a toy in the toy drive to secure my pair of cool grey 11’s she refused to let me buy them simply because I didn’t have my ticket but she signed me up the day before so she knew exactly who I was and I had a valid ID with me. Her not giving me my shoe was just flat out rude because she was able to verify who I was. She said she was just “following the rules” but the whole point of the rules are really just to verify people are picking up THEIR shoe and not anyone else’s. She knew exactly who I was. That shoe is very hard to get and my boyfriend gave me the money to buy them as an early Christmas gift. He even went the next morning to try to buy my pair because it had to be unclaimed since she didn’t let me buy them but apparently they were sold so she sold MY pair that I paid $20 for the price of the toy I donated. She knows she was wrong! Shame on you.

SCAMMERS ! Even with a receipt you cannot return items. Only way can be returned is if you use a “credit card “

manager refuses to sell to me. trying to buy 2 completely different shoes. Not cursing not rude. but she was extremely rude for no reason. i said hey what size in this shoe? we can’t sell to you. my moneys good as anyone else right? card, cash whatever. manager refuses to sell shoes. i’m sure so they can back door them.

So I workout next door at Anytime Fitness, and although the staff is friendly and cool it’s ONLY make a sale, not to actually HELP you out or take care of you as their customer. DTLR made it perfectly clear to me they don’t give a flying F what their customers think of their products or of their service. I bought $80 shoes NEVER WORN, I only put both shoes on at the same time to walk around my apartment. My tiny 2bed apartment. And they refused to allow me to make an exchange. Reason? I wore them. IN MY APARTMENT TO SEE HOW THEY FELT. The shoes just didn’t walk right for me with both of them on. Now I have to keep these $80 shoes I know I won’t be wearing. And DTLR will never get another dollar from me or anyone I know.

I had thee BEST CUSTOMER SERVICE THIS MORNING! I wasn’t rushed ignored or short talked ‘JAHAR’ was professional, courteous and willing to help, he answered all my questions without hesitation, checked the system to make sure he was giving me the correct information, went back got a ladder to get items I wanted to purchase all with a SMILE ! Thank you JAHAR/DTLR you should share his characteristics with the workers at the 2323 Hillsborough/22nd location RUDE& UNPROFESSIONAL

So bad, Backdoor sell,.I just put it on jordan 11 on foot, someone help me put the shoe on front. Then a Chinese bulk buyerWe are on the same school. talk to manager, I can't buy the shoes, emppliyee talk to me that I can't buy this shoes. Very Bad, anyony help me sue the store?

Brand new shoes shouldn't look worn or bent up especially when I asked for them to be switched out before the purchase this sucks they saw I was in a rush so they didn't care because I clearly asked for another shoe altogether and ended up with the same bent up shoe when I get home ‍‍‍‍

They wont let you try shoes on! Dont shop here. How you expect me to buy shoes and not try them on