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Duggan's Serra Mortuary, Daly City

  1. Daly City
  2. Daly City Cemetery
  3. California City Cemetery
  4. Redwood City Cemetery
  5. South San Francisco Cemetery

Reviews, get directions and information for Duggan's Serra Mortuary, Daly City

Duggan's Serra Mortuary, Daly City

About

Duggan's Serra Mortuary, Daly City, Serving Families of the San Francisco Bay Area. Family Owned and Operated.., My Funeral, My Cremation, My Way (R)

Description

A tradition passed on from generation to generation, the Bud and Madeline Duggan family, Bill, Matt and Dan Duggan have dedicated their lives to serving families in their time of need. Their family approach of service is simple, "Serve families as we would like to be served at a most reasonable cost."
Duggan's Serra Mortuary in Daly City is the most requested family-owned funeral home in the Peninsula and San Francisco. The "family-owned" personal touch of funeral service is prevalent in all they do. Serving all denominations and faiths. International Shipping. Se Habla Espanol, We speak Spanish, Tagalog, Chinese, and Mandarin. Celebrations of Life and Receptions. "My Funeral, My Way"(R)

Impressum

Duggan's Serra Mortuary, Daly City, CA - "My Funeral, My Way"(R)

Address: 500 Westlake Ave, Daly City 94014
Phone: (650) 756-4500
Email: moc.arressnaggud@1tseuqer
Parking: Lot, Street
State: CA
City: Daly City
Street Number: 500 Westlake Ave
Zip Code: 94014
categories: professional service, funeral service & cemetery


Opening Hours

Monday: 08:00 - 21:00
Tuesday: 08:00 - 21:00
Wednesday: 08:00 - 21:00
Thursday: 08:00 - 21:00
Friday: 08:00 - 21:00
Saturday: 08:00 - 21:00
Sunday: 08:00 - 21:00

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Reviews
I would rate this place higher as I’ve had multiple loved ones have been taken care of here, but the funeral director named Karen made the last viewing frustrating all because she wanted to throw a temper tantrum when she could have easily spoken in a more calm and professional manner. Instead, she immediately barged into the room with an attitude and told our group we have too many people and started acting like she was a victim even when we followed her orders and made a single file line like she asked. We never gave her attitude back as we just wanted have proper service for our loved one, but before even half of us had been able to pay our respects she flipped out again and started yelling at people to go to their cars and start leaving. People were trying to figure out where we going to go to next and then Karen comes out again yelling about pressing trespassing charges on everyone there unless we leave immediately. Karen’s attitude was the worst part of the whole ceremony, and she definitely needs to be reported for her lack of care in this type of industry where that should be the of the utmost importance especially when dealing with grieving families.
One staff member who called herself Karen tried to ruin a dear friend’s service. Staff guided us in, we all stood quietly in a room waiting to be led in. A woman with short hair came In proclaiming her name was Karen and she said she felt the need to behave like a Karen, she proceeded to inform us our group was “too much” we all looked confused, we all were standing silently in the room the staff led us to. She started telling us all to go stand outside and wait for the service. We all went and stood by our cars in the parking lot waiting. She came out and said only his parents and wife were aloud inside during the service. There were 40 chairs and she only allowed 15 guests in during the service. When the viewing time came another staff member told us we were aloud to walk through. The whole time Karen was waiving her arms like a traffic controller telling us to hurry up while viewing our deceased friends body, she was standing next to his body rushing us. After she came out to us waiting for the other loved ones to come out she came to complain about our presence. While talking to the family, quietly of course family mentioned she rushed the families service as well. Rushing the deceased man’s father in a walked to hurry up and sit down, hurry up and get out. The family service was cut down to 10 minutes by this woman Karen. She then came immediately after the family service threatening to trespass us all, including the police family members simply waiting for elderly family members to use the restroom before the long drive. The police family members let us know she was out of line, we were invited guests simply standing by our cars waiting for the rest to come out so we could make the long drive back together. Our group was not loud or obnoxious. Simply folk’s crying in a parking lot by our cars in an otherwise empty parking lot. None of the other staff brought up and issues. It was just Karen coming to us complaining our group shouldn’t be here, she gave no explanation why. She kept approaching the darker skinned guests telling them they would be trespassed. It was odd she didn’t approach the 3 white guests but went straight to the darker skinned folks to say this. She would look at them and huff and puff them stomp around waiving them away from the service. I tried to ask her what the problem was but she kept running away when I approached her. I asked the front desk if our group was an issue or if someone was rude but they looked confused and said no to please just enjoy the service. The wife of the deceased held it together but was clearly disturbed by this woman’s behavior. I found it extremely strange and disturbing hearing her proclaim her name was Karen and she was being a Karen. If you know your being unreasonable why not remove yourself from the situation instead of doing it over an over? Why was she the only one complaining and threatening guests? Did the other employees know she was doing this? My partner asked me not to complain during the service or to approach her since she was acting erratically and I am heavily pregnant. Please if you have a service here and Karen is present, immediately ask for another staff member to take her place if you have any folks of color attending!
Helpful and quality service, worked well with my Mother who resides in Alabama plan and execute all the necessary services over the phone in San Francisco. On the day of they arrive timely with my Aunt’s ashes with flowers staying until the end of the service. They made a hard time a easier. Thank you, Karen who worked directly with my Mother
Funerals are always difficult to review or say anything about. But I do need to say something about Duggans Serra mortuary José Luis Gutierrez helped us with my father 4 years ago, and I don't have enough words to give gratitude to him personally for his professionalism every step was done with care. Recently we lost my mom as well again I contacted José Luis Gutierrez immediately he did all the arrangements to every detail we requested even going beyond the call of duty, to even one day before the viewing we needed a portrait done of my mom I called him and he said "not a problem I will take care of it". At the viewing, we had the most beautiful portrait of my mom we had ever seen. Every detail he did him saying "absolutely I will take care of it". He answered all our questions and returned our phone calls. I also want to thank Martha Vallejo and Rick, our limo driver.
After 12 years my Mom paid for a burial plan for both Dad and Mom. Dad past away 6/15/18 and Duggan's came threw with all their promises and more. The Funeral and Burial was very nice Duggan's Staff treated all the guest , family as well my deciesed Dad with high respect. My Dad served the UNITED STATE NAVY for 40 years , We are very proud of him for that and for being a great Father. Thank You Duggan's for making these last days the best to honor my Father. Great parking for a large family and extra parking on the side garage if more.
It's time for upgrades on their chapels. And hire more diverse makeup artist. I had to redo my husband face and hair. I did not recognize him upon viewing him. Through it all management is very compassionate making sure you're satisfied and all your needs met.
Christine has been a pleasure to work with, she has been incredibly compassionate and understanding during a difficult time and she has been very kind and flexible with the delicacy of the situation. Theresa was a godsend in making sure I got some last minute arrangements I didn't expect. All in all everyone here has been incredibly compassionate during an unthinkable situation.
Duggan’s -our family has been completely satisfied with your service... José Luis Gutierrez went above and beyond for our family. We had a horrible experience with another mortuary in Antioch and Duggan’s pick up our loved one. Thank goodness for them we feel so well taken care. There professionalism, attention to detail, they explained everything, Accommodated our every request. We never felt like we had to do everything. Thank you! Chinchilla family
Literally the best experience hands down! Having a death in the family during a pandemic is hard enough, the fact that you guys came to Our rescue words can’t express how grateful we are! Thank you for such a wonderful experience, your intimate compassion, and your ability to create a rainbow during during these hard times! You didn’t take advantage of us, you were being accommodating, and you your professional work ethic speaks volumes!
From the initial point of contact, the staff at Duggan's Serra were empathetic, accommodating and very communicative. Melissa was sharp, responsive and a consummate professional... she managed my stress and fear of the paperwork and process with delicate compassion and kept in touch with us from start to finish as we awaiting the final documents. From the bottom of my heart, thank you Duggan's Serra.
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