Reviews
If you reach out to the nurse's line for treatment, they just tell you they don't have any time to see you in the clinic and tell you to go to the hospital. They will literally refuse to let you schedule an appointment at your own clinic. Their only solution for you having a non-emergency medical issue is to have you go to OB Triage, which is basically the ER for pregnant women. And they will treat you like you are being unreasonable for requesting an appointment. Also, the number listed on their website for appointments is often disconnected and the caller ID always says "Duke Mohs Micrographic Surgery." A nurse told me that was the wrong number to call, but it's what the website says to do, so I don't know how I was supposed to know that.
As I read the visitor policy it doesn't state that a child is considered a visitor. It also states that you can be granted with a compassionate visitor and I was denied that here. I literally was there for a stress test and they stressed me out about my dossier and 3 yr old coming to the back. I was stressed because when I had my daughter 4 years ago, my plencta was taken and not given back which I had requested in appointments. Then they vaccinated my daughter without my permission when I had communicated that with them several times at my appointments. I was diagnosed with anxiety and depression and that should be now than enough reason to have my support back there in the room for my safety. They refused and a didn't care about my wellbeing or the unbor child's well-bein. Instead they interpret the policy how they want to when it doesn't say a 3yr old is considered a visitor and that the support is considered childcare and both can't come to the back. The advocacy was not Empathic to my situation and said she wozld not allow my daughter to come back unless I am completely alone.
My first experience here went well, however, when arriving for my second visit, nurses and manager refused to let my 2 year old daughter and husband go back with me for a most important ultrasound. My sitter was sick so our daughter had to come with us and they would not accommodate our family. Duke claims to be a family oriented and friendly place but refuse to help families when they're really in need. Manager tried to force me back without my family so I refused and left. I will never go back. My family is with me at all other clinics, this was unnesscessary and was a big let down to not just me but my family as well. Very disappointed!
I have no idea what these negative reviews are about but the bathrooms are very clean, the doctors are very knowledgeable and understanding. I have had the pleasure of working with a lot of people while being seen at Duke. I will say they have saved my baby’s life and mine, if it wasn’t for them, when I give birth my son most likely would’ve died. They have a nurse check on me all the time, and they are very flexible with my appointments because my husband and I live 3 hours away. I will only listen to what Duke has to say when it comes to my pregnancy, cause they believed me when I said something was wrong and now my baby boy has a fighting change. Dr. Ronan Paul Sugrue and Dr. Stephen Miller are the best doctors hands down.
Not sure what is going on with the other reviews, because we had a very positive experience. Check-in was fast, we didn't wait very long <10 min, and the ultrasound tech Nicole was very friendly and personable throughout the appointment. We left feeling good about our baby and our choice in provider.
Yesterday my anatomy scan was scheduled for 9am. We arrived on time and checked in. The lobby was full of women, they went to the back, people that came in after us went to the back, but at 9:45am we were still waiting. I went to the front to check if everything was ok at 9:20 because they have signs that say to let them know if you've been waiting longer than 15 minutes. I left at 9:45 so very disappointed because I was hoping to find out the gender. They called me at 9:59 to reschedule; no thank you, I'll find care elsewhere. If I could leave a half star I would.
The doctor was knowledgeable and the sonographer was friendly. I was thankful that my visit here went well because I did not have a positive experience at all at a previous clinic. I did not have to wait long at all but the lobby here is spacious.
Ultrasound technicians and doctors have been wonderful... front office is a mess. I have a complicated case so have had half a dozen appointments and never been seen within 45min of my scheduled appointment time. Even when i tried scheduling the first appt in the morning. Personally, im willing to put up with it for the quality of care, but extremely frustrating and time consuming. Please improve your wait times!!
I don’t know why the ratings are low here. I had a wonderful experience for my MFM ultrasound today and consultation over the results. Everyone was so nice and happy and helpful. Nothing but a positive experience on this end!
The staff was great, especially the nst nurses! I did not experience exorbitant wait times, and I was there frequently towards the end of my pregnancy. All of the Ultrasound Technicians were very personable and professional. My questions were always addressed in a caring manner.
