Eastern American Inn

The room was clean. The kitchen appliances all worked properly, and the bed was comfortable. The water pressure was good, the drains all worked well and there was plenty of hot water. The best part of the stay was the staff. Debi, Stephanie and Tony were super helpful and understanding. I wish I could remember more names because everyone was so friendly and eager to assist. When I didn’t understand my bill it was explained. When I locked myself out of my room they were terrific. Next time I need an extended stay I would go back!

Needed a place for family to stay over Thanksgiving, and they needed an oven for cooking, of course! This Extended Stay America location came through with flying colors. From the first point of contact when I was calling around for a place with an oven, to checking out, everyone I dealt with was great - very knowledgeable and helpful. People were great. From someone I spoke with at a sister property that didn't have ovens that referred me to the East Main St location, to the night staff when I went to check out the place, to the front desk person Debi who checked us in and had prepared some of the extras she knew my guests would need dishware, extra towels, etc. prior to arrival, I was very impressed with this property and would highly recommend it to others It was also very clean.

The room was clean, and even though I was staying for a month the room was cleaned every week, plus it was cleaned extremely thoroughly each time. The staff were great. The wifi was great. They always had clean towels available. The only negative from this hotel was that the air conditioning did not really cool below 72 regardless of where I set it. I've stayed in 5 different Stay America hotels in five different cities, and this Main St in Westborough location has been the best of all of them. Regarding the location, it is easy to access when coming from the east, but rather convoluted if coming from the west have to turn in the wrong direction then make three left turns to get to it - just a learning curve, not hard after the first time. Also, the commuter train to Boston only ran every other hour outside of rush hour, but perhaps that was a temporary schedule, and at least there was lots of available parking for the train.

A eco-friendly and magnificent place in West Borough where you can live easily. A cleanliness and courteous service provided. In the morning free breakfast given. Live without worry and enjoy your life without interference. Rooms provides sofa, double bed, 2 chairs, table and small kitchen. TV provides entertainment 24 hours with ac. Natural picture adds beauty in the room. In kitchen you find refrigerator, electric burners and microwave oven. satisfied with facilities provided.

Don’t worry about this hotel, they won’t be able to find your reservation, then they’ll check you in under someone else’s name with their credit card. You can clearly trust them with your card info. Oh and when you get to your room and it’s completely wrong and under the wrong name, they’ll just tell you that’s fine and we’ll just check you out. They’ll also tell you the wrong date when the mama her is working, rip the schedule off the wall just to show you. When you question their condescending attitude, they’ll tell you the manager told them to do it. OH and to top that off, they don’t tell you till they get to the door that the elevator is out of order, so if you’re in a wheel chair, tough luck, you don’t have a room, “we wouldn’t be able to accommodate them” is what I was told. Got a 3rd floor room, to carry my bag up to with a bad back. All this, and their answer is, we’ll if you’re around tomorrow, we can give you a free room. Do not ever rent from this joke of an establishment, spent the extra money somewhere else, and save the head ache. I will be calling the manager Monday….

I love the rooms you could cook in there they were large enough my boyfriend love them we ordered food it was all close enough we went to everything and the staff was awesome and so was the managerRooms: 4/5

Steph is da best. Place would suffer without her!!! She deserves a nice raise....Rooms: 5/5

Didn't expect too much for this type of hotel. Had to use for 1 month because of a move to the area and our place wouldn't be ready, to move in, in time. Staff was discourteous and at times you waited at the front desk for long periods of time while they smoked their cigarettes out back. The hallways, elevator, and room reeked of cigarettes and smoke. Drunk tenants randomly wandering the halls at all hours. Our room was disgusting when we arrived. We had to buy cleaning products and literally clean from top to bottom before I even felt like sleeping, bathing, or eating in there. Went and bought our own cooking supplies and eating utensils, etc. because the one provided by the hotel were nasty and clearly had not been sanitized. No attention to covid policies either... Numerous times we got off the elevator when the same drunk wanderers tried to join us on an elevator car that's about 5 feet by 5 feet in size. And the list could go on. My recommendation is keep looking elsewhere or spend the extra money and stay elsewhere.

This place is not taken care of, the patio was gross and the breakfast counter was empty at 7:45 am. Breakfast is supposed to go to 9:30. The bed was like cardboard with itchy sheets and blankets. Didn't sleep for 2 nights Ugh Never again!Rooms: 2/5