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Eastern Surfaces Inc.

  1. Allentown
  2. Allentown Hardware Store

Reviews, get directions and information for Eastern Surfaces Inc.

Eastern Surfaces Inc.

About

Granite. Marble, Quartz and Solid Surface custom countertops for residential and commercial use.

Description

The Industry Leader
For more than 20 years, Eastern Surfaces has provided a wide variety of granite, marble, quartz, Silestone and other manufactured solid surface products for kitchen counters, baths, fireplaces, patios and more.



"Eastern Surfaces is an innovative leader in natural stone, quartz, and solid surface products. We combine a high-tech production facility, outstanding customer service and old-world craftsmanship to ensure the finest quality for your home or business. For more than 25 years, we’ve provided a wide variety of granite, marble, quartz, and solid surface products for kitchen and bath countertops, fireplace surrounds, bar tops, offices, outdoor living spaces and more, both for residential and commercial use."
Address: 601 S 10th St, Allentown 18103
Phone: (610) 266-3121
Email: moc.secafrusnretsae@etinarg
Parking: Lot
State: PA
City: Allentown
Street Number: 601 S 10th St
Zip Code: 18103
categories: cabinet & countertop store, construction company


Opening Hours

Monday: 08:00 - 16:30
Tuesday: 08:00 - 16:30
Wednesday: 08:00 - 16:30
Thursday: 08:00 - 16:30
Friday: 08:00 - 16:30
Saturday: 09:00 - 13:00


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Reviews
End of September, beginning of October we started the process. January it was finally finished. For reference, our kitchen is small. The counters look great but the time it took for everything to be done was to long. We also needed extra 2 piece when all was said and done that took 3 additional weeks. Another issue we encountered is we did not know when they were coming until a few days prior and we did not know what time. We had to take days off last minute which was not ideal. This happened a few times because it took multiple sessions to install everything.
I went to Home Depot to get my kitchen counter and the company that would do my counter and backsplash is Eastern surfaces. I paid off all the money ahead of time, except for a small little was supposed to be 300 dollars for a cutting backsplash which I understood. 4 weeks later I got a message from Cinthia and told that I have to paid off everything before she puts the order in. That got me mad, I said to her that laid everything g and she was nasty lack of customer skills, I did not like her at al, few days later she call to let me know or ask me about the measurements guy will come within two weeks, meanwhile I can not cook, took another three weeks get my counter installed , another appointment for another backsplash measurements two days later an other well or so to install the backsplash, another appointment for the install and the color of my backsplash is wrong. The installers are awesome good people good córteme skills but this Cinthia woman was nasty. Please do not go there. Meanwhile I had to take many days off from work which this company y is not going to pay me for. I put my job at stake hacías of this company. Too bad I paid ahead of time otherwise I would’ve gone to a different company. You just wondering if this company is going to pay me the days I did not work because of them.
Our granite counter tops were installed yesterday. I'm very pleased with them. Eastern did a beautiful job and the installers were fantastic. Super nice guys and very professional. We are very happy with everything!!
I hear their installers are super attentive to quality details, quick and efficient, ruggedly handsome, and a joy to have furnishing all your countertop needs. Or at least that's the word goin' around. Idk.
We used eastern surfaces through our Home Depot kitchen remodel. They were communicative about the time line. They would give me a date. Once confirmed, I would get a 5 hour time frame 2 days in advance, and they called 25-30 minutes before arrival. Wally was great with explaining how to prepare during his measurements, and the install crew were quick and cleaned up after themselves. Cynthia was extremely helpful with explaining the seams in the counters and through the entire process she was keeping us up to date. She even would continuously check in on our cabinet install so she could get the measurements done quickly to avoid as many delays as possible. Thank you eastern surfaces team!
Overall a terrible experience for me. They charge $250 extra to look at the layout in the slab although they sent me a tiny picture where you can't see anything and I declined because I hate extra charges and figured there wasn't any part of my slab that I needed to avoid. Most places let you pick the layout for free! Well somehow they found the one part that I hate black specks on white marble and put it in the most visible part of my kitchen. I hate looking at it but to rip it out and put a new piece would cost about 2k and might damage my cabinets. So I spent >$7,000 for a counter I can barely stand to look at. All the people were very polite though.
HORRIBLE service! Would never use had they not been contracted through new kitchen from Home Depot… so no choice. They take 3-4 weeks to schedule a template measurement and then another 3 weeks to manufacture and install! This is fine , I guess, if all your doing is a countertop so you still have a kitchen until they actually get around to you… but I’m without a kitchen for 5-6 weeks because of them?!
Milorad installed my kitchen countertop and did a phenomenal job. He was professional and knowledgeable, making the whole process very easy. I love the product and efficiency of the service.
took 4 weeks longer then the date promised by sales lady and charged $400 extra when done would definitely not using them again for any future projects
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