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Einstein Bros. Bagels

  1. Midvale
  2. Midvale Bakery

Reviews, get directions and information for Einstein Bros. Bagels

Einstein Bros. Bagels

Description

Gourmet bagel café and coffeehouse serving fresh-baked bagels, fresh-cracked egg and hot & cold lunch sandwiches, small-batch artisan brew and popular specialty coffee drinks from Caribou Coffee, and more. Breakfast and lunch catering available.



"Einstein Bros.® Bagels is your neighborhood bagel shop. We take pride in serving you our freshly baked bagels & shmear, the best breakfast sandwich featuring fresh-cracked eggs, as well as fresh-brewed coffee and much more. We’ll have a fresh bagel and cup of coffee ready for you!"
Address: 7176 S Union Park Ave, Midvale (Utah) 84047
Phone: (801) 565-8595
State: UT
City: Midvale
Street Number: 7176 S Union Park Ave
Zip Code: 84047
categories: coffee shop, sandwich shop, breakfast & brunch restaurant


Opening Hours

Monday: 05:00 - 15:00
Tuesday: 05:00 - 15:00
Wednesday: 05:00 - 15:00
Thursday: 05:00 - 15:00
Friday: 05:00 - 15:00
Saturday: 06:00 - 15:00
Sunday: 06:00 - 15:00

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Reviews
Overall a decent place for breakfast and bagels. I usually get one of the sandwiches when I’m at an Einstein’s but tried their new bagelrito this time. Overall it was super tasty and a good amount of spiciness. If you like spicy food, definitely recommend.
I am not one to write reviews but, this as establishment was unprofessional and extremely disregarding of their mistakes. I went in and ordered one bagel and an orange juice. I waited 30 minutes for my order to come out while multiple people who arrived after me were served. After waiting the 30 minutes I voiced my concerns and let the cashier know I had an appointment I needed to get to in 15 minutes. After 15 minutes my order still had not come out. I then asked for a refund for my food and decided to go elsewhere. The manager Michael Butt came over to process the refund. I let him know I had been waiting for 45 minutes at this point and I was upset with their customer service. He did not say a word nor even offer to make my order real quickly. He took my card out of my hand and said “have a good one.” Such an unprofessional place. I will never be returning to that location.
Curbside pickup is a joke. Please just go in and order. I sat in the curbside pickup for 20min even though the sign said call if we didn't receive our order after 3 min. The number to call wont even let you talk to an employee. I give it 2 stars because the employee looked genuinely apologetic when I finally walked in to get my order. The employee who helped me out to my car was very nice and polite. I'm not one to complain but why offer curbside if you can't adhere to it. Food was good, service bad.
Terrible service. Out of almost all the bagels and there are only 2 people working. Both my wife and I had to change our original orders because they ran out of bagels. Waited over 45 min for our 2 sandwiches. I will be sure to drive out of my way to a different store because this store is ridiculous. Update: there were 3 damn hairs in my bagel sandwich. I also had to pull one out of my mouth. Update 2: my wife never got her bagel sandwich so we got a refund and left. Worst experience at a restaurant. Ever.
I placed my order at 10:30 for two bagels and coffee. The workers told us that it may take some time as one of their toasters were broke. At 11:15 I finally asked for a refund, because not only were the bagels not ready, they were handing bagels to people who ordered after me, they didn't even get us coffee. While waiting for the refund to go through, the couple in line behind me mentioned they had a 20 min break before they needed to head out. I let them know to expect at least 30 minutes, and they left. Since I informed them of the time wait, the cashier then harshly chided me for turning away customers. This was my first Einstein Bros. Bagels experience, and it will be my last.
The service was mixed. When I ordered, they sounded like they had no clue what I was talking about, until I pointed it out on the menu. The Turkey sausage and cheddar was good, the almond butter was great. The mochas were good. The space is a little small and tight, but comfortable enough.
I like their bagels, but I don't like the wait. I never order sandwiches or anything, it's always a dozen bagels, not sliced. I shouldn't be forced to wait for these people ordering their nit-picky custom, slow to produce bagel sandwiches, when all that they have to do for me, is toss some bagels in a bag, and then let me on my way. There should be a separate line for special sandwich and coffee orders. The few times that they did allow me to move ahead of the people waiting for their sandwiches to be cooked, when my order was very quick to fullfil, I recieved all kinds of unwarranted, angry looks, when I moved ahead of the other people in the line. There needs to be some better organization between people like me, and the sandwich people, to keep things moving smoothly.
First the app is terrible. There is a menu but doesn't let you order. You have to go to locations then select the location to order from but no prompts from the menu that you have to go to locations. When I finally ordered and went to the location to pick up they didn't have my order and said I must have selected the wrong location. I went to my order history and confirmed I had the correct location. They wouldn't let me order at store. I had to do it through the app. After two trips to location still no order. Waste of time and gas and am severely dissatisfied.
Unbelievable! This place used to be bad at any custom order even the slightest change from their menu. No they've regressed. A new manager took over maybe a year ago. Since then it's become humorous to see what i get. I don't know why i waste my breath/time/money too tell them what I'd like. They're going to make it the way they want to. Truly 4 out of my last 5 have been significantly screwed up! I keep trying them less & less. Complaining to management doesn't help. 15 minutes later, they have a reasonable chance of getting it right, but they simply don't change anything to correct their process. So it's screwed up again next time. Simple alterations, care enough to get it right!!
Worst experience of my life! First I have to wait forever because the girl they are training is the person the chose to run the morning rush order line. But that wasn't even the upsetting part. I get it, people need to learn and that takes time. But then they move her to the payment register and I try to add some cookies and snacks for my dogs. As the trainee was getting my cookies the rude woman who replaced the trainee taking orders good over to take my payment. I wasn't handed my dog treats or my coffee cup that I asked for so I hovered by the counter. Finally I just grabbed my dog treats and asked someone for my coffee cup. Then the rude woman yells out: "THE DOG BAGELS?" Me - Yes? "YOU HAVE TO PAY FOR THEM THEY'RE NOT FREE!" Me - "I thought I did, but ok here's my card." *Rude stare and ridiculous attutude* I finally get my food leave after being embarrassed and notice that the trainee didn't include the dog treats or my coffee into my order before the rude woman rushed in to hurry me out of the line and take my payment. So maybe if you would calm down and breathe your fellow employees could finish an order correctly and then you wouldn't need to embarrass a paying customer who comes to your establishment every weekend over a mistake on the part of the person taking my order. So rude and ridiculous over a simple mistake that wasn't even my fault. I didn't scream at you when you over charged me last weekend. I just calmly asked for a refund. Like a grown up. Then I look at my bagel and it's wrong. Huh? I wonder if I should go back at scream at your employees the way they scream at their customers. I will never be back.
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