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El-Genes TV and Appliance

  1. Rexburg
  2. Rexburg Store

Reviews, get directions and information for El-Genes TV and Appliance

El-Genes TV and Appliance

About

Southeast Idaho's favorite computer, home theater and appliance store!

Description

Since its beginnings in 1946
as a small radio repair shop, El-Genes has prided itself for its service in the community. More than half a century later, we are still here, doing what we do best: serving our customers the way they deserve to be treated.

Located in Rexburg, Idaho, we carry a large selection of TVs, Appliances, and computers. In addition to our large inventory, we provide a repair and delivery service, and have a wide selection of appliance parts on hand.



"Local computer expertise that specialize in fixing computer problems from software to hardware. We also sell and service appliances. We also have Rent-to-Own programs that we can help set you up with if you need financing."
Address: 31 W Main St, Rexburg 83440
Phone: (208) 356-6981
Email: moc.liamg@koobecafsenegle
Parking: Street
State: ID
City: Rexburg
Street Number: 31 W Main St
Zip Code: 83440
categories: appliances, home theater store, computer store


Opening Hours

Monday: 09:00 - 18:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 09:00 - 18:00
Saturday: 10:00 - 17:00

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Reviews
These guys are crooks. They sell you junk that stops working and won't do anything about it then still force you to pay for the junk. I give them 0 stars
Strongly do not recommend coming here for computer repairs. I took my laptop in for a small repair, they first quoted me a week and a reasonable price to fix it. I called back in a week and they told me it would be another week. Long story short it took close to six weeks during midterms. They never called to update me, I was always the one calling for an update. Not to mention when I did finally get my laptop it was double what they originally quoted me. There was a strong lack of communication, and lack of knowledge on how to actually repair my laptop efficiently. Overall, very displeased with the service I received.
I've never used their computer services or bought an appliance from their shop, but I frequently order hardware parts through them for various appliances. They almost always can get what I need and in a timely manner. Their prices aren't bad on these parts either. So if you are searching for parts for your appliances because you don't want to buy new... Check if they can order it for you!
Nice guy but they are too outdated. I took my wife's laptop there and asked them just look at it. Long story short, he didn't fix my wife's computer and tried to charge me for a new battery. I didn't pay for it and he was OK with that but he didn't seem to listen to anything i was saying. Now 1 week later my wife's computer crashed and needs to reinstall widows which will delete all our stuff in it. The owner said he had to install windows when i gave it to him originally when we have it to him which we never asked him to do. So this was a bad experience for us all around. Again he was a nice guy but kind of screwed us over.
I have used El Gene for a long time and they have always been fair and do a great job.
I rented to own a computer that I found out later was worth about $300.00, and I paid them $900.00 over a year period. The computer I got was nice, but had a small flaw which they said could not be fixed, unless i could prove it was happening. This is absurd. If you take your car to a mechanic and tell them it is making strange sounds, they will run a diagnostic on it, find the problem and fix it, even if the car is not making the sound at the time of the repair. The same is true of computers. You don't need to demonstrate the problem, in order for the repair people to fix it. You just need to describe the problem, and then they will open the machine up, and find the issue. My personal opinion is that these folks do not have the skills necessary to do real, involved computer repairs, only light stuff like virus cleaning and minor cosmetic repair. If you want to rent a computer from these guys, I suggest that you rent it for one month, then take it to a computer expert for a diagnostic. then, if the expert finds something, take the computer and the diagnosis to El gene's and have them repair it, or issue you a refund. I paid three times what my computer was worth and got virtually no support from them. Once, they even gave me a lesser computer, rather than fixing the one I really wanted and then had the nerve to charge me the same rent, for the less advanced computer. This is what i call a "Mom and Pop" place, and instead of trying to help or solve your problem, they get offended when you mention the issue to anyone in public, as if YOU are the one who is in the wrong. I say, buy a new computer and don't waste your time on rentals, you will enjoy the new computer much more.
Got Scammed!!! Took my computer in because it had a hard drive issue that I caused. Eventually they came back and said they couldn't fix the hard drive so they got me a new one and replaced it. They gave the old one back to me. This was 2 years ago. I recently got a hard drive dock and decided to just try the drive in it. It gave me access to all of my old information and allowed me to reformat it.... These guys do not know what they are doing at least with computers. Don't use them.
Don't buy any type of laptop from here unless your willing to pay the asking price and then another 200-300 for them to fix things that isn't wrong with it when it breaks. I bought a laptop from them and there is always something wrong with the wifi. I take it in and they fix something on it then in a month or 2 later it goes all downhill again and I'm back at square 1. And it's all problems with the laptops wifi. They haven't fixed anything related to it and they keep changing or fixing everything else around that isn't wrong with it.
These guys are fantastic, they really know their stuff. I have a small business, and I needed help with a network problem fast!! They were there within the hour and solved my problem at a VERY reasonable fee. Thanks El Genes! I was back up and running the same day...You are AWESOME!!
Over the years I have purchased several items from El-Gene's and have always been pleased with their service. Whether on phone or in person I'm always treated with respect and kindness.
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