El Paso Electric is a regional electric utility providing service to approximately 400,000 customers in west Texas and southern New Mexico.
El Paso Electric’s Social Media Rules
El Paso Electric (EPE) is excited to connect and engage with our customers and members of the public and share information about EPE in a different format that may be useful or interesting. This site is not intended to serve as a forum for specific customer service issues, to report outages and/or any other emergencies. EPE maintains the right to delete posts or comments that contain vulgar or abusive language; pornography; personal attacks of any kind; offensive terms that target specific ethnic or racial groups or incite violence. We will delete comments that are spam, are clearly “off topic” or that promote services or products. Comments that make unsupported accusations will be taken out of the discussion. This site is monitored Monday – Friday from 8 a.m. to 5 p.m.
Customer Care: Texas (915) 543-5970 or New Mexico (575) 526-5555 or to Report Outages: Texas (915) 877-3400 or New Mexico (575) 523-7591
Disclaimer:
The official Website of El Paso Electric (EPE) is www.epelectric.com. EPE is using social media as a means to connect and engage with our customers and members of the public and share information about EPE in a different format that may be useful or interesting. These sites are not intended to serve as forums for specific customer service issues or to report outages or any other emergencies.
Please contact El Paso Electric for the following:
• El Paso Electric Main Offices - Toll free: 1-800-592-1634 or (915) 543-5711
• Customer Service Information - Texas (915) 543-5970 or New Mexico (575) 526-5555
• To report power outages, as well as trouble or emergencies related to electric services, customers can call:
Texas (915) 877-3400 or New Mexico (575) 523-7591
• For any other emergency, please dial 9-1-1
We expect that participants will treat each other with respect. We will delete posted comments that contain vulgar or abusive language; pornography; personal attacks of any kind; offensive terms that target specific ethnic or racial groups or incite violence. We will delete comments that are spam, are clearly “off topic” or that promote services or products. Comments that make unsupported accusations will be taken out of the discussion.
Posted comments and images do not necessarily represent the views of El Paso Electric (EPE). External, non-EPE links on this site do not constitute official endorsement on behalf of EPE. While we encourage customers to share thoughts and opinions on the EPE Facebook page, we expect that this will be done in a respectful manner.
EPE does not agree with or endorse the comments individuals may post on our Facebook page. Our goal is to share ideas and information with as many individuals as possible and our policy is to accept the majority of comments made to our profile. We ask you remain “on topic” and post comments relevant to EPE in general. EPE does review comments and a comment, video or photo may be deleted if it contains:
•Hate speech,
•Profanity, implied profanity, obscenity or vulgarity,
•Sexually oriented content or links,
•Libelous or Defamatory comments,
•Name calling and/or personal attacks,
•Comments for which the main purpose is to sell a product or service,
•Comments that infringe on copyrights or trademark protected material,
•Spam comments, such as the same comment posted repeatedly on a profile,
•Links to commercial websites, and
•Other comments that the EPE Social Media team deems inappropriate.
All links posted as comments on EPE posts will be reviewed and may be deleted. Repeated violations of the EPE comment policy may cause the user to be blocked from the EPE Facebook page. Social media sites are monitored Monday –Friday from 8 a.m. to 5 p.m.
To attain its Vision, El Paso Electric will build on its past, prepare for the future and be accountable to its key stakeholders:
• Customers - Provide safe, efficient and reliable service at a reasonable cost;
• Regulators –Provide timely and accurate data to Regulators, while working in an honest and collaborative manner to resolve any Customer issue;
• Employees - Maintain a dynamic, creative work environment that fosters safety, professional development, mutual respect, commitment and integrity; and
• Shareholders - Provide a fair return to Shareholders commensurate with risks and in the top quartile of the electric utility industry.
Safe, clean, reasonably-priced and reliable energy
