Reviews
Initially, I was worried because we arrived at checkout time. They were understaffed 2 people at the front desk and there were no luggage trolleys. I thought I had made a mistake booking this hotel. But, a staff member quickly pivoted to get our luggage safely stored so we could get on with our day until things were less busy. After that initial craziness - it was a great stay. We were upgrade to a nicer room - which was a really nice touch considering the initial snafu. I appreciated the occasional texts to check in about our stay. Every staff member was friendly and helpful. We spent most of the day outside of the hotel but came back for the happy hour. The happy hour does include well drinks nice but I wouldn't consider the snacks to be "appetizers" so we brought our own snacks. We did not use the pool or other services.
This property is situated at a great location. Our suite was spacious and clean. Service did not meet our expectation. It lacked courtesy. The valet guy kept telling us to move our vehicle towards the exit as his manager would not like it even if it would be inconvenient to climb the slope with all the luggage. There was no trolley or cart available to transfer our luggage and we had to check every floor to see if there’s a spare cart which can use.
Nice hotel in a very convenient part of town, with at least five eateries within a couple of blocks of walking distance. The free bar drink tickets are very much appreciated! The hotel takes pets, so we traveled for a week with our dog and it was a wonderful experience. One thing to note, as with most city hotels there is no DIY parking, only valet, and it is $25 a night. Those guys work hard and are busy, so it is usually a five or even ten minute wait to get your car back. Breakfast was free and excellent, there is someone available to make you fresh eggs for an omelette, plus all the usual breakfast fare like waffles, oatmeal, sausage, and lots of coffee. We really enjoyed our stay and would return again! Walkability: Very walkable, within a few blocks of many eateries and bars.
Stayed here for 4 days. We had an amazing experience at the hotel The staff was extremely nice and the complimentary evening reception and free breakfast were an added bonus and much appreciated. The rooms were very large and clean with the most comfortable beds. However, the pool was small and the water was cold that it was not enjoyable.
The receptionist was not very welcoming. Took forever to check in. Lobby is very nice, but the rooms need refurbishment. The carpet and couch had stains, and the mouldy smell was off-putting.Rooms: 2/5
Nice on outside and nice lobby. Rooms can be renovated. Throughout the hotel. I just got here today and I'm looking for a new hotel. Toilet was not properly cleaned. The ceiling has leaks. Doors not cleaned. And room service for cleaning could be better. On top of that.. the hotel room service for the restaurant doesn't charge to room. Totally disappointed in the embassy of dwntwn Buffalo. Will not recommend.
A nice hotel with a swimming pool and a breakfast room. The complimentary drinks were a nice treat! Unfortunately they run out of gluten free bread for breakfast. Receptionists and personal at the bar were very friendly and professional.Rooms: 4/5
Rooms were not properly cleaned, filthy and smelled like mold. Staff was welcoming. Breakfast was okay. Never again at this hotel..no room upgrade unless you pay extra although as a diamond member its an offered benefit.Rooms: 1/5
Check in was easy. My accommodation request to have an available room my flights were a lot earlier due to changes were honored. However, once I got to the room Rm 307, there were corn chips all over the floor. Mirrors were dirty, the air vents were dirty, there was small amounts of mold in the shower tile grout, and the room had a very pungent odor. When I called the front desk, I was told that housekeeping would be right up. Yet, they never showed. I personally went to the house keeping room on the floor and got the vacuum cleaner to get the mess up. On the second night, I needed more towels house keeping is by request only, and when calling the front desk multiple times there was no answer. I had to physically go down to the front desk to speak to someone and there were two employees just chatting. I'll give the benefit of the doubt that they were not at the desk when I called. Overall, the stay was ok. However, I doubt I will ever stay in this hotel in Buffalo again. I'll choose somewhere else. On a positive note, everyone that worked valet was great.
I stayed at this hotel between July 3-8, 2023. The room was not cleaned, hair was all over the pillow covers, sheets, and linens. There were thick layers of dust on light fixtures and surfaces. The linens were not changed after the previous customer checked out. The hotel changed the linens after I complained, and they performed deep cleaning two days later. There were no double bed room available that I can move to in order to avoid all of the hassle and inconvenience. Requested to speak to the hotel manager, however, he never reached out to me or contacted me to apologize and hear out my serious complaint. To my surprise, other customers have complained about the same issues recently!!! I doubt I would ever stay again at this hotel and I would not recommend this hotel to anyone else. Hilton needs to inspect and audit this hotel to ensure they uphold the Hilton standards for cleanliness and customer service. Rooms: Dirty covered with dust, hair all over, and dirty linens
