They mentioned room service only comes if requested. They will still come to your room UNLESS you put do not disturb sign up. So keep that sign up or they will come in. Other than that the room, bed and area was comfortable/clean upon arrival; I enjoyed my stay. Room service was great. My room was available early, so I was able to check-in before 2. Great view!
The $200 a night hotel that goes out of the way to be cheap. On the good side the rooms are big as the suite name implies, even an uncomfortable looking hide a bed of you have unexpected company. On the bad side this hotel just goes out of the way to NOT accommodate you. Lose the disposable plastic room key? $25 for another. Want a coffee in the lobby? $5 self serve instant Star Bucks machine. Want to take the shuttle to the strip on Friday night? Last shuttle at 8, on Friday in the town that never sleeps.... Pay extra for the breakfast buffet? You have to leave the food area through a locking door to the dining area. The whole experience here just felt like Motel 6 with a nicer lobby This is Vegas, you can do better and probably do it for less than the suites
A dog-friendly hotel, and the beauty of the hotel, is very nice, it's like a futuristic hotel. When we checked in, we were taken to our room, they had plenty of beds for the 4 of us. There was plenty of room to put the pen for our dog to sleep in, reminder that if you bring a dog, make sure to put the do not disturb dog sign on the door. There are elevators to get to your room faster. There are lobbies on the main floor and the 5th floor I think? They have a breakfast and dinner restaurant inside, however they close at a certain time, we have eaten breakfast there, it closes at 9am. We are not sure when dinner closes. The breakfast we had, is probably a decent meal, they also have an omelette preparation by chefs where you can prepare your own omelette however you want. This hotel is definitely worth booking, we are satisfied with the service and the safety of our rooms. We feel safe to leave our dog inside our room when we leave to do activities here in Las Vegas. There is a small area at the corner of the parking lot where your dog can do their business, outside the gate there's a large grass field if you prefer that instead of dirt. The air conditioning in the hotel is a little too good. Parking lot isn't too cramped, it's decent sized. Overall I am very satisfied with our stay here and I would revisit it again. Rooms: When you get to your room. You'll find a living room, a small kitchen, a bathroom with a shower, and a bedroom with 2 queen sized beds. The living room has a pull-out couch bed, a chair, and a TV. The couch bed is what I slept in, they provided plenty of sheets for me to use and the pillow is a little comfortable. The mattress is pretty comfortable. TV works greatly, there are limited options on cable, I would very much prefer for you to bring a laptop and plug it into the TV so you can watch what you like. Nearby activities: They have an indoor swimming pool, not too far away is Circus Circus, the Sphere, and High Roller. Safety: We are satisfied with the safety of their hotel, they have a do not disturb sign for dogs. Walkability: It's very easy to walk around the place, they have elevators on 3 sides. Food & drinks: Food is decent, but they close at a certain time.
This hotel has been phenomenal! DEFINITELY staying here again if we ever come back. We came here for a convention that ran Friday and Saturday. We got checked in and our room soon as we got here around 7am Thursday quick as a flash. The food is delicious, the staff are absolutely delightful and friendly, the omelet station for breakfast is SO good, the beds are comfy and come with SOOO many pillows, the rooms are spacious, and the view from. The windows are gorgeous. Just note that if you have someone else pay for your room like we had my mother in law pay for ours and you don't have the card with you, you'll need to have the person who paid check you in via the app.
Been staying here for years for the convention center. Seems like each year this place goes down hill more and more. Here for almost three weeks, only had room turned over once! Requested but they said they were short staffed. Asked for towels and a razor, no razor, guy told me to go to the gas station and buy one! No towels " but they'll be on there way up"! After 3 request. One of the elevators is busted, so if ur on a high floor long waits. The area of the hotel is progressively getting worst then 3-4 years ago. Been a diamond member for years, my company will explore other options for how bad this place has become. Rooms: Dated is being nice. Noteworthy details: Parking fees add up, don't bring a car if your staying for a long period
One of the worst experiences we have ever had at an embassy suites. Not enough towels and trash not taken out after repeatedly asking for both. We literally had zero towels and overflowing trash for 2 days. That was annoying but the biggest problem was at the evening reception. One bartender was AMAZING. Super friendly and made great drinks. The other was extremely rude and when my husband walked up to the bar area and was talking with a family member she proceeded to yell at them across the bar and then made fun of him to the customers around her. It was the other customers who pointed it out to him that she made fun of him! It was asinine! When this was brought up to management the response was “the bartender says there must have been a misunderstanding because the bartender says that never happened and we can offer you $100 credit”. My husband was bothered because the bartender was blatantly lying about what happened so we asked them to investigate it further and we would be contacted back in a few days. After zero response we followed up and now the response changed to “the bartender says you were actually rude to her not the other way around and there’s nothing we will do to rectify anything” So basically they treated us like garbage and then chose to lie about it. If they watched any video cameras of ANY kind they would know my husband said NOTHING to her before or after she chose to make fun of him. It is insane that she has chosen to lie and they won’t even investigate the situation fully. THE WORST experience we have ever had both with regards to the stay and the management regarding the situation. Their job is literally hospitality. We don’t have a lot and we saved to stay here to see family because we have always loved embassy suites. This place is not worth the money. Do yourself a favor and spend your money elsewhere. Update: As of 8/21 2 weeks after my original review and the owner's response requesting a call back we have left several messages and have received not a single response whatsoever. The response to our review and what seemed to be concern for what had happened, I believe was only for appearances. If there was any real concern for the behavior of their staff they would actually call back to any of the messages we have left for them.
Friendly staff, free breakfast is made to order and or buffet. The rooms probably have not seen an update since 1990 and they very much look and smell like it. Super stale smoke odor. You can probably stay on the strip at a much nicer hotel for the same price. They are dog friendly and do have a gated parking lot.Rooms: 2/5
Not really for families. My family was asked to leave the manager’s reception because “children are not allowed at the bar”. Another family was told the children had to leave. No one told us this ahead of time. It is not even on the website. My children were not even seated near the bar, but we were told the whole seating area is the bar. I love the phrase there is no betrayal in a warning. We feel betrayed!! We stayed at this location in the past but we doubt we will do it again. In addition, the policy of giving people cards to count drinks is really annoying. I can appreciate that you do not want people to get drunk and cause harm themselves and others.. But my family ordered 1 bourbon and 4 NON-ALCOHOL drinks and we were told we could only have 4 drinks it did not matter if they were alcoholic or not. Also we needed to pay for 1 of the non-alcoholic drinks, because we are only allowed 4 drinks, 2 per adults. What about the kids? I have been to many Embassy Suites you can look up my history. This has never happened to us before.. Counting drinks and kicking families out is not a good way to show good customer service. We are not feeling good about this experience since It started out badly because the AC in our room did not work well on a hot 102 degree night. Our room was 80 degrees the first night. So not the best opening act. The acting supervisor offered an apology for the fiasco over the bar policy not being explained but something more is needed than a simple sorry of that is our policy. They need to add information to the website and add signs to the hotel.
I will give the hotel a 3.2 rating. 2 stars for the breakfast and 1 star for the average hotel room combine with a good location Bring your own cleaning supplies bc once you check in housekeeping will not come to clean. They will only bring clean towels and drop them off in your room. Front desk staff were very nice. They did their job well and breakfast staff were sweet. But management will need to rehire or add to housekeeping staff. Your room will be cleaned when you check out for the next guest. Breakfast was the best part. It’s a very busy hotel. These are facts. Walkability: 20 min walk to the strip. You can also walk to monorail
Good service but the hotel is not up to Embassy Suite standards that I have. The breakfast was not appetizing and the room was just ok. They lack wash clothes in the bathrooms and needed more than two Towels. Sub par.Rooms: 3/5
