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Empower Federal Credit Union

  1. Johnson City
  2. Johnson City Atm

Reviews, get directions and information for Empower Federal Credit Union

Empower Federal Credit Union
Address: 760 Harry L Dr, Johnson City, New York 13790
Phone: +6077987746
State: NY
City: Johnson City
Street Number: 760 Harry L Dr
Zip Code: 13790
categories: bank


Opening Hours

Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 17:30

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Reviews
Worst, worst, worst financial institution I've ever dealt with in my life. If there's any way at all you can avoid using their 'services,' do yourself a huge favor and go elsewhere. In December 2022 I spent 51 minutes ON HOLD to speak with a person, only to be transferred 3 times. The last person I talked with ended with me requesting to speak to a supervisor who, surprise -- not, wouldn't even speak with me this, after an additional 41 minutes trying to get my payments straightened out. I normally send a paper check monthly for my car payment. In November I utilized my bank's online bill pay which I've never had a problem using to send in my payment to Empower. It was seemingly so simple that I sent my December payment in the same manner. On December 5th I received a letter from Empower saying my account was delinquent, they hadn't received my November payment, and I've been charged a $25 late fee. I checked with my bank first - turns out Empower returned both of my bank's checks. Apparently, my bank should've specified their checks needed to be deposited into my checking account and then I could authorize the car payment. Whatttttt???? Why would my bank's check be any different than mine? Frankly, I would think their check would be more reliable than that of a customer. In the end I was told the $25 charge would be reversed once my payment was received. It is of no surprise to me at all that when I received this month's car payment statement, the $25 was not removed from my account. My plan is to get a loan through another bank and pay off these jackals. I don't have time for their joke of a credit union run around.
Soooooo Bad. Since Empower took over Horizons it has been nothing but issue after issue. It took 3 days for a mobile deposited check to go through haha. After waiting for literally 20 minutes I was asked to leave a call back number by a machine not a person. To no great surprise I never received a call back. Called again, this time it took 15 minutes to speak with a person. They handled the issue but it should not and would not be an issue with other banks. I left this bank and I encourage everyone else to do the same. Absolutely the most horribly run place i have ever dealt with.
You call in, you wait 30 minutes just to get a phone rep. You give them your account number/social, then they ask for your password for online banking. They tell you it’s wrong even though it’s not. They won’t let you make a payment on an account without confirming this password which makes zero sense, they say you have to go in to a branch. Nah. Even if they did let you make a payment, they charge you $10 for making it over the phone. They tell you to make a payment online. They charge you $10 to make a payment using a credit/debit account. Take your business to Visions, these guys are a commercial bank hiding under the title of “Federal Credit Union”.
Most Horrible bank I’ve ever experienced I was a member of Horizon FCU and this bank could never match how professional and nice Horizons were I can’t even get into my own account not even with my social it takes 15 -20 mins to get a hold to someone only for them to tell you they can’t do anything please Take your money and run this bank is horrible …. If I could give no star I would
Absolutely the worst bank or credit union I have ever dealt with. Gave me incorrect account numbers for my direct deposit. This caused deposits to be denied. Took me multiple times to resolve this with employees lying to me on my deposit situation. Run from this bank because it seems their management cannot even correctly think through a bank merger. Terrible foresight, terrible banking knowledge, terrible customer service.
Each phone call has a wait time of 14 to 15 minutes. One customer service rep hung up on me because I had no 4 digit ID number yet but wouldn't take one even though I had birthdate, social, address, mother's maiden name, etc. Now, if you have no email you have to go to a branch with your first born child to record one so you can do mobile banking! What if you don't have one??!!
Worst experience of my life with a bank. Customer service is absolutely horrible. Sadly my loan was bought by this establishment and there isn’t anything I can do would never choose them in the future
If this place could get NO STARS it would. They used to be Horizons and they were great. There is NO customer service. You can be on hold for longer than half an hour. Take your money and RUN to ANY OTHER BANK. Seriously. This place is a total nightmare.
Impossible to get ahold of the local branch. There is no publicly posted phone number. I called the 800 number and went through their selections only to get hung up on. This is poor customer service. You should have a direct line to each bank posted and have staff there to answer those questions. I should not have to call a call center out of the country to find out if an order I placed at my local bank is there for me to pick up. I will be switching to a bank that does not hide behind call centers.
It looks to me like this bank was very good a few years ago but somewhere along the line they went from class to trash and now since this merger I'm having to experience it myself... I will be changing banks soon and I'm not glad I have ti do that
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