Enterprise Rent-A-Car

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Description

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

"Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Plainfield. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories."

Address: 2336 E Main St, Plainfield (Indiana) 46168

Phone: (317) 837-1249

Website

State: IN

City: Plainfield

Street Number: 2336 E Main St

Zip Code: 46168

categories: car rental

Opening Hours

Monday: 07:30 - 18:00
Tuesday: 07:30 - 18:00
Wednesday: 07:30 - 18:00
Thursday: 07:30 - 18:00
Friday: 07:30 - 18:00
Saturday: 09:00 - 12:00

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Reviews

My husband went to pick up our rental through Ford as our car was in the dealerships shop under warranty. When picking up the rental, we had our own insurance but was told that we HAD to get their protection plan in order to even drive off the lot. They didn’t tell us that it is a daily fee and that we didn’t need it technically because we had our own insurance. 2 weeks later, we get a call saying that we owe $581. We told the lady what was told to us by their employee. Here’s the kicker: they could not identify the male employee who helped my husband and honestly, it looked like even if they did know, they wouldn’t tell us because they knew they were in the wrong and would be held liable. A month and a half later today, my husband received a call saying that their employee was INDEED wrong, was relocated to a new Enterprise, and the money that we “owe” was sent to a third party bill collector that we won’t have to pay towards.  Moral of the story: they acted VERY unprofessional and badgered us the whole time for money that we shouldn’t have had to pay. I asked if our insurance could cover it because we did in fact have insurance at the time, they said no. Like, they portrayed themselves as the most money hungry people I have EVER met and I’ve been through quite a few car rental services, Enterprise if by far the worst. No matter the location. The only helpful and professional person they have was the gentlemen who called my husband and let us know they were closing the account. The rest of the employees need to be retrained and make sure they know their job responsibilities. Check in with Hertz or any other car rental business before you choose Enterprise and end up disappointed. Trust me, NOT WORTH THE HEADACHE!!!

When I went to pick up the car, the agent attempted to provide a vehicle that had bad tires, and damage all around the vehicle, including a running light that was broken.  After complaining about the vehicle, he switched it up to a really nice vehicle.  Upon returning the vehicle, a day earlier than anticipated - Jason - who has helped me many times in the past, took care of me.  Checking me in and thanking me for the early check in.  Apologized for the initial vehicle, although he was not the one to assign the vehicle to me.  Jason has always taken care of me.  I suggest working with Jason every time.  He's a wonderful agent.

The staff were friendly and very helpful.  The vehicle we were given to use smelled like smoke inside and when we were almost to our destination, the change oil light came on.  We had to call roadside assistance and they explained what we needed to do.  The Enterprise in Florida, did not have a comparable vehicle to what we were using, so we had to spend time getting the oil changed.

Jason and his team always go above and beyond to make sure the process of renting a car through them is streamlined. Whenever I have to rent a car for work, I ALWAYS use their branch… even if it’s out of my way. They are just that good!

I made a reservation for a 15 passenger van on February 27 for a departure date of June 9. Carson from Enterprise Plainfield called June 6 to tell me they wouldn’t have availability. So for 3 1/2 months my reservation was confirmed but they called to cancel 3 days prior. At least they didn’t wait until the morning of I guess hence two stars vice one… Thankfully I found an alternative not through Enterprise but this could have been a terrible situation and ruined months of planning a large trip. I used to work at Enterprise in Evansville and love the company in general but it seems things have deteriorated since I was there.

Had a great experience with this branch! We booked a minivan for a  week-long family trip. Unfortunately they had some issues with returns and, a few days in advance of our trip, called to let me know that they were working to locate a van or other 3-row vehicle to meet our needs. Sure enough, they came across a full size SUV that they were glad to upgrade us to.  Up to that point, all the coordination was over the phone. When I arrive in person I was impressed with their locations cleanliness and professionalism. Such a great location and great team of people here at this branch. Thanks team!

I had to have collision work done on my car, and low and behold they were right next door, Antonia was very nice and pleasant and explained all the obligations i was under with the rental car. She also had a very good personality. if you ever need a rental come to this branch

The employees are very nice and helpful. I had multiple questions they did not act like i was bother to them. The cars are always clean and nice.

I believe Jason was our rep that took care of us. Was a likable guy and got everything done quick and easy with us. Drop off was easy and accommodating to a late drop off with a drop box. Got my security deposit back with no hassle like I’ve had with other rental companies

I rented a minivan to go on fall break but I got there they didn't have a minivan they gave me an upgrade to an awesome Ford Explorer. Great car great service and the person you would want to go to is Jason in Plainfield Indiana Enterprise! He was a very respectful person and helpful!

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