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Enterprise Rent-A-Car

  1. Greenfield
  2. Greenfield Car Rental

Reviews, get directions and information for Enterprise Rent-A-Car

Enterprise Rent-A-Car

Description

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.



"Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Greenfield. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories."
Address: 136 River St, Greenfield (Massachusetts) 01301
Phone: +14137745092
State: MA
City: Greenfield
Street Number: 136 River St
Zip Code: 01301
categories: car rental


Opening Hours

Monday: 08:00 - 18:00
Tuesday: 08:00 - 18:00
Wednesday: 08:00 - 18:00
Thursday: 08:00 - 18:00
Friday: 08:00 - 18:00
Saturday: 09:00 - 13:00


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Reviews
Booking was easy online. I received a call the day after booking that they were doing their best to accommodate my rental needs, but working off of a “call list”. I was told I’d here back from them the next day, but didn’t. I showed up at the store at my scheduled time behind 5 other renters. What I thought was going to be a long wait was actually not at all. Katelyn was the only employee working in the office that Saturday and she was PHENOMENAL!!! She was very apologetic although she didn’t have to be. No one waited long at all. She turned what could have been a mediocre experience to one of the best car rental experiences I’ve had. Upon returning the vehicle which was perfect for our trip it was nice to see 3 people working in the office, but I was glad and lucky to be checked out by Katelyn. She was absolutely amazing and I will definitely rent from Enterprise again!
This location is simply the worst Enterprise ever. I use National another Enterprise brand that cares, but I had to use this particular location because I was not flying. Got a vehicle with 65,000 miles, literally rusted fenders, and caved-in quarter panels. I need to mention, they did not offer any kind of upgrade since I was a partner Elite status. The manager pushed us through with a full lot of vehicles and no regard to our concerns. Quite literally will drive to Carmel, or to Indianapolis International if I need a car. Then they called, offering a full tank of gas on the next rental. I do not rent a wreck! This is horrible. Please send me your voice for the customer survey!
staff was great. professional and helpful. had to swap out a vehicle, and they were top shelf!!!
Will never come back or recommend. Too many other options out there. Enterprise isn't the company they use to be, terrible customer service and zero company accountability.
Greenfield Enterprise has a great team. Dustin, Jacob, and Henry were always friendly , helpful , and accommodating. I was in a car accident recently and was in a situation where I had to rent a car for two months. I chose to switch vehicles a few times during that time. That gave me several opportunities to see their positive interactions with other customers. They were always so upbeat and personable. I was very impressed.
I'm the most indecisive person ever and their enormous patience and great customer service put me at ease. They weren't pushy, gave me the facts, and let me take my time. Highly recommend and I will be returning for all my rental needs.
Great customer service before and after getting a rental car paid for by State Farm. Devin from customer service called me upon completion of the services; just to touch base with me to make sure I was satisfied with the car and my experience. He was very professional and showed excellent problem solving skills with handling my invoice. I’d recommend the Greenfield Enterprise branch after this experience.
Good place to take a rental car. People was so nice, n Helpful in office.
The last 2 years they have not had our vehicle on the lot/ready and were not very professional.
I have always used Enterprise for my family's car rental needs. We have always have had very good service with them until today. I had booked a reservation in advance for a vehicle and the day of pick up I receive a phone call 2 HOURS before pick and Trevor stated there wasn't going to be any vehicles for rental due to vehicle shortages. Trevor was very apologetic. Ok it wasn't Trevor's fault the company he works for doesn't have rentals available. I do have a problem with their business practices of calling their customers 2 HOURS before their pickup stating there's no vehicles. Customers can't make reservations 2 hrs in advance for a rental. So how is it ethical for them to do that to their customers. That's unacceptable. If the call was placed days earlier I would have been able to get another rental for today from another rental company. We leave for vaca early the next morning. My family deserves more than a little discount on our next reservation for such a massive screw up that caused such a huge inconvenience.
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