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Enterprise Rent-A-Car

  1. Massena
  2. Massena Car Rental

Reviews, get directions and information for Enterprise Rent-A-Car

Enterprise Rent-A-Car
"Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Potsdam. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories."
Address: 11 Railroad St, Massena, New York 13662
Phone: (315) 769-3600
State: NY
City: Massena
Street Number: 11 Railroad St
Zip Code: 13662-2338
categories: business service, car rental


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Reviews
These guys were phenomenal, we had a rental through our insurance company for repairs being done to our personal vehicle. Enterprise was very accommodating for mine and my wife's needs. I myself stand almost 6'7" and needed a larger vehicle, they were able to get me an American made car that I was able to drive and ride in comfortably. When we were done we were able to drop it off at our leisure when it was convenient for us, after work and after their closing time. Thank you very much gentlemen.
I was a bit frustrated with my recent experience with the Potsdam branch, but do appreciate how things turned out at the end. I hit a deer on thanksgiving day, and after my insurance company submitted for a rental for me I received a call within minutes following up which was much appreciated. I was told I’d be all set on Monday and they’d call me. After not hearing anything for a few hours Monday, I called, no car available for me, would call me back later that day. I later showed up unannounced and was quick to be put in a car and sent on my way much appreciated. However, my personal vehicle is a 2022 AWD SUV, and the rental I was given was a a small Mitsubishi Mirage. I was told I’d be left on a list to swap the car out for something a little bigger and sent on my way. I followed up on Wednesday when my insurance extended my rental until Friday of the following week and was told I was still on a list. Thankfully after 2 1/2 weeks in the repair shop, my car was ready to go. When I showed up to drop the rental off and told the staff I’d have to call for a cab or something similar they offered to drop me off at the repair shop because one of the staff were headed that way. That made a world of a difference for me, and appreciate that the staff I deal with was also friendly. I understand that vehicles are limited, and although it was a frustrating experience, I do appreciate the friendliness of the staff I spoke with and them going the extra mile at the end. Overall experience puts them at a 3/5.
Ted was absolutely amazing!!! Fast, efficient and so pleasant which was very much needed after the night/day I had regarding needing a rental to replace my car temporarily after having an accident with a guard rail because of the weather conditions. Thank you so much for helping me get home!!!
They had what I wanted for a rental and understood my situation. Riley was exceptional with service;and Ted did a super job as well. Pricing was explained clearly an was fair.
Wonderful experience at the local Enterprise location in Potsdam, NY. Prices were a little high for a rental we rented a minivan for a little over one week, but with the economy it was acceptable. Vehicle was in perfect condition and made the trip as nice as possible. We were running behind on returning the rental and they were understanding and allowed us more time to return without an additional fee. Bonus also being I received double reward points as a promotion so now I have enough points for a free rental. If you are planning on booking a trip use the app, and make sure to complete any reward extras. They were as easy as looking at vehicles for sale for extra points.
Every time I've had to use them it's been while having a car repaired and I've never had any issues with them at all. Friendly and helpful.
I booked a one way reservation online and when I got there was tokd I had to bring the vehicle back. The manager was unabke to help or find a one way rental for me and other guests present. This resulted in an expensive shipping of boxes for me 3800$ vs 800 rental.
The first vehicle we recieved was very nice, it was through our insurance, so the process was pretty painless. However, we woke up to the car having a flat tire. When I contacted Enterprise they told me to call the garage, have it towed, and wait for it to be repaired. They then forwarded me to Enterprise Roadside Assistance. The person I talked to there told me to just request tire service, and then drive the car back to Enterprise to be exchanged, that he would schedule the exchange in advance. When we got to Enterprise, however, they had no knowledge of an exchange and acted as if we were inconveniencing them. After telling us that " they would have to move some customers around" they gave us a basic car to replace the first one. Their attitudes were terrible, made us feel like we had done something wrong, etc. All in all, the first vehicle we got was very nice, the second was not and smelled like old cigarettes. Despite it being no fault of ours, their attitudes towards us when our car had a problem was unhelpful, patronizing, and just unwelcoming. We went with Enterprise because that is who our insurance company chose. I would now never choose them myself.
Had to drop off the vehicle at the Enterprise at Potsdam, tried to use Uber Lyft and all local taxi companies, no avail, needed to catch flight at Ogdensburg. However the manager Ted offered to voluntarily drive me to the airport! Even though it was 45 minutes away! Naturally I insisted that my company compensate him for his time. Thanks again Ted! Great service!
Zero cars for a whole week with a 13 person waitlist? Something is very wrong.
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