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Enterprise Rent-A-Car

  1. Duarte
  2. Duarte Car Rental

Reviews, get directions and information for Enterprise Rent-A-Car

Enterprise Rent-A-Car
"Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Duarte. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories."
Address: 1106 Huntington Dr, Duarte 91010
Phone: (626) 357-3385
State: CA
City: Duarte
Street Number: 1106 Huntington Dr
Zip Code: 91010-2451
categories: car rental



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Reviews
Great service. The staff was really helpful. They picked me up and I got the truck I wanted. Had so much fun I kept it another day. Location is clean and not super busy. I would totally recommend.
The Monrovia team is great! Both Alyssa on my pickup and Emily on the car return treated me very well and were efficient with my and their time. They even remembered that I was local and offered me a ride.
The staff at Enterprise were exceptionally professional, very helpful and always courteous. They helped to expedite the rental process and ensured I was absolutely satisfied with the vehicle. A great experience in total.
It usually will take an optimal experience for me to take time out of my day to write reviews...here I am more than happy to do so. Fantastic service, attention, and courtesy by Tammy. She definitely leads by example.
Updated: After 4 years has passed, I had to use their service again. It is fast and friendly as I remembered. David, who is very friendly and accommodating, makes the whole car rental process easy and stress-free. Highly recommended. ************************************************** 2018: The service is fast and the staffs are friendly. They also offer us free ride after the drop off.
I've never been disappointed with Enterprise and I've rented from several different locations of theirs. Their customer service is always wonderful and the vehicles are always clean and reliable.
I originally wanted to rent a Ford Flex but to no availability I rented the VW Tiguan. I was impressed with it's performance. The girls were great with fast and efficient service.
Over an hour behind when an appointment was scheduled. Late for pickup, and left waiting in the lobby. Why even bother taking appointments if they are taken so casually? When you are late you make me late for others and so on down the line. I only recommend that you avoid this business.
Athziri Soto is the only unprofessional, inefficient, disrespectful, and sarcastic branch manager I have ever encountered at any Enterprise Rent-A-Car location. Before my unpleasant conversation with this woman, I had received nothing short of excellent service. To the corporate team: This woman should not be representing your company and much less managing an entire branch. I picked up a rental from this location through my insurance while my car was being worked on. My insurance had to extend my rental because the parts for my car were backordered. Apparently, this wasn't communicated to the branch, and Nico advised me that the information was not updated in their system, and they were showing the car as past due for its return date. I called USAA to check on the status, and they reconfirmed that this was indeed approved for an extension until Feb 14th since, as a customer, I had no control over backordered items and my car was not fixed. They advised that this would be in their shared system and that the branch could call to verify the update if they did not see it immediately. I advised Nico to inform his manager of the situation and to call USAA to confirm coverage. It is certainly not a consumers job to ensure efficient communication between two partner companies. Instead of calling the insurance company to verify coverage, this very rude woman called me to tell me that I needed to return the vehicle immediately and that she was sure my insurance would not extend my rental because I had maxed out my days. She then proceeded to try to sarcastically explain to me how car insurance agreements work. First of all, I am an intelligent grown adult, and I certainly dont need a lesson on how insurance works. Secondly, Enterprise employees don't work for any insurance company to assert any type of decisions made internally. Lastly, as a manager, it is your job to receive information and to inquire on the matter thoroughly with the goal of providing excellent customer service to your clients. I advised her that she was wrong and that she needed to contact the insurance instead of me to reverify. She responded with this: "Oh no worries, if that's the case, you can just come in tomorrow to return, and i'll just force charge your credit card." WOW! Grotesque unprofessionalism is an understatement. I advised her that she was not authorized to charge my card for a covered rental, and I asked for her name and her regional managers name. She rudely stated I could come into the branch to get a business card and hung up. I drove to the branch to get her name as she made it a point not to pick up my call after she so disrespectfully hung up on me. She justified her behavior by stating that she didn't like my tone. What tone do you expect after you tell a customer you are going to "force charge" their personal credit card? At no point was I cussing at her or disrespecting her. It was very clear that ego came before customer service. She was more concerned with asserting her incorrect assumption than in providing professional customer service. When I showed up to the branch, I asked for her regional manager's name, and she stated that she reported to no one and that she would only give me the regular customer service number. I advised her that her attitude was unacceptable and that she was not behaving like a manager. Her response with a big old quivering grin on her face was,"Try to have a better day and be a better human." Really Enterprise??? This tacky,disrespectful way of communication is acceptable from your managers? I am truly disgusted. Had she made one phone call, she would have had the information she needed to avoid being an unprofessional, disrespectful employee. Athziri, you were speaking to a customer, not to one of your girlfriends about a petty controversy. This level of sarcasm and the child like response is absolutely unprofessional regardless of the job you are entrusted to carry out. Enterprise please hire more professional individuals and more efficient managers. This was beyond unpleasant.
Love that Enterprise pick me up and drop me off when I rent a car. They were also very friendly. All around good experience.
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