Enterprise Rent-A-Car

Reviews, get directions and information for Enterprise Rent-A-Car

Description

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

"Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Americus. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories."

Address: 1604 E Forsyth St, Ste A, Americus 31709

Phone: (229) 931-6508

Website

State: GA

City: Americus

Street Number: 1604 E Forsyth St, Ste A

Zip Code: 31709

categories: car rental

Opening Hours

Monday: 08:30 - 17:00
Tuesday: 08:30 - 17:00
Wednesday: 08:30 - 17:00
Thursday: 08:30 - 17:00
Friday: 08:30 - 17:00

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Reviews

Horrible experience yesterday. No call in response to a rental and I made a reservation. Plus rental signup process isn’t explained properly until they start inputting your information. Customer couldn’t help as well.

I dont think they understand what a reservation is. Its my third day going to pick up my "reserved" car and they dont have any by the time they tell me to be there.

The customer service rendered by young team members, Courtney particular, was very professional. Blessings forward to their future

Worse experience ever!!! Please don’t go to this location if you want to make it on time to your events or trip. I reserved a car a week before my son’s wedding in NY. I called early in the morning the day of pick up to make sure everything was good and the lady Denise said that there were no car available at the time that I reserved 4pm but that she will have one available the following day at 9:30am. She called me the following day and said that she still doesn’t have a car available that she will give me a call back when there’s one. And that there’s 2 people ahead of me waiting on a car for the past 2 days and they will be first.Unacceptable so upset at this point, I reserved hotels and everything for my trip with my husband and 3 kids. I need to drive 16hrs to get to Rochester Ny. I called customer service and made a complaint and nothing yet. It’s already 1:14pm and the wedding is on Friday. Don’t waste your time and money.

We have rented from this Enterprise location numerous times. Each time we rented from them we were disappointed. I believe in giving people a chance because things do happen that are beyond our control however this is ridiculous! Last year 2021 we rented in May and the van was FILTHY. There were ants in the van and trash under the seats in the stow and go areas. This year we have rented twice. Last month, March 2022 we rented a Pacifica that was also dirty, full of pet hair and smelled really bad. They reduced our fee by 15% because we detailed the vehicle and returned it cleaner than we received it. We rented again this month April 2022 and this was the last straw. We made our reservation online a week prior to our trip. The day of our trip they tried to get us to take a car instead of the van. This wouldn’t work for us because we have to take our disabled child and her equipment on vacation with us so we need the extra room. Then we were told no vans were available and would we mind postponing our trip for a day to get a vehicle. When we expressed how unacceptable this would be miraculously they had a brand new Pacifica show up just before closing time. For this aggravation we were offered 10% off our bill. Please don’t waste time or money renting from these folks. If you do, expect poor service because that is exactly what you will get.  By the way, I responded to the auto generated reply to this post and I still haven’t heard anything   Hey Lisa S It’s been a week and I still haven’t heard from you.

I reserved a car eight days before my trip. I get a call the day before my scheduled day to pick up the rental to confirm my reservation. The day that I was scheduled to pick up rental car I get a call about 2 1/2 hours before to tell me they didn’t have any cars at this location to rent to me. He said he was trying to get one from another location but it didn’t look good. After not hearing back I called several times and couldn’t get anyone on the phone. Finally get someone on the phone and he tells me he found two cars in Valdosta and they would be there around 4:30, if I would be there he would rent it to me. So 4 hours after I was supposed to have a car I finally got one. I guess I was lucky.

If I could have given a negative rating, I would have because of this location's total incompetence and lack of honesty.  I've been a faithful renter with Enterprise using them when my car was in the shop or travelling.  However, this recent issue is too much and I am debating continuing to patronize the company.  It's sad when one location can put a huge blemish on the entire company.

Called and booked a reservation today and 35mins later when I am already on my way there, they call to tell me there are not cars avaliable instead of checking that before hand.

The staff suggested a very specific time we come to pick up our vehicle which was later than we initially needed. We arrived early and waited for our appointment. No one was even at the location and didn't return for over an hour. Poor service.

FABULOUS customer service by Ms. Courtney

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