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Equinox Highland Park

  1. Dallas
  2. Highland Park Park
  3. Highland Park Parking
  4. Oak Lawn Gym
  5. Oak Lawn Parking

Reviews, get directions and information for Equinox Highland Park

Equinox Highland Park

Description

Equinox isn't just a fitness club, it's a temple of well-being. Discover an unparalleled member experience where innovative programming, rejuvenating amenities and renowned instruction come together to create extraordinary results.



"Equinox isn't just a fitness club, it's a temple of well-being. Discover an unparalleled member experience where innovative programming, rejuvenating amenities and renowned instruction come together to create extraordinary results."
Address: 4023 Oak Lawn Ave, Dallas 75219
Phone: (214) 443-9009
State: TX
City: Dallas
Street Number: 4023 Oak Lawn Ave
Zip Code: 75219
categories: yoga studio, personal trainer, gym/physical fitness center


Opening Hours

Monday: 05:00 - 23:00
Tuesday: 05:00 - 23:00
Wednesday: 05:00 - 23:00
Thursday: 05:00 - 23:00
Friday: 05:00 - 22:00
Saturday: 07:00 - 20:00
Sunday: 07:00 - 20:00

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Reviews
This gym has been going downhill for quite a while. Is a very common topic among members who feel management only says what they think customers want to hear. The AC has been out or next to nothing in several areas of the gym for a couple days. This pic was their answer this afternoon, while Dallas' heat index is over 100. One lady was suffering heat exhaustion and had to lay down and be assisted by staff. I was told this morning the AC would be fixed by the afternoon. I was told this afternoon when I arrived the AC was being fixed in the men's locker room at that time. Both statements were not true. Meanwhile they were putting up plenty of effort to set up a pic station with balloons for guests. The pool is so over treated you can smell the chemicals from the hallway, and the air ventilation system has not been working for about a week, so they have to keep the pool area door open to combat the humidity. Saturday I asked to speak to the manager but apparently the front desk is trained to tell customers the manager is not there. The manager was there and eventually came out. If I had a close upscale gym alternative with a lap pool close to my house I would not be a member here. When I ask other members that I know if they have complained to the front desk or management, they reply no, because the experience is that nothing will change.
Made an appointment to discuss membership, and the staff who was supposed to talk to me about the membership decided to talk to another walk-in person who arrived later than I did. Waited 40 min, finally did tour, and it became evident that they do not want new members. Gym is packed, old and barely qualifies as premium gym. What really pissed me off was their dynamic pricing and offer. They wanted me to sign up for their special weekend $0 initiation deal which they claimed that it ‘disappear’ in few days, and yet I received another offer weeks later for $0 initiation fee and $100 gift card. Such a low grade commercial tactic for so called premium gym. I got a membership at lifetime, transparent monthly membership fee posted online without contract. To save y’all 40 minutes, equinox quoted me $215 per month or so. Please thank me, i spent 40 min to obtain that information
The product has some positive highlights but the atmosphere is not ideal for beginners. I took a Cycling class for the first time and I felt completely lost. I mentioned to the receptionist but his attitude was really bad. I felt I was bothering him with my 2 questions. The class instructor never acknowledged any first timers. I didn’t have the right shoes - zero info about it - and instructions were unclear. Equipments seems dated. To change the speed on the treadmill I had to push buttons pretty hard. Overall it’s a slightly good looking club but the culture is not welcoming or helpful.
I agree with all of the reviews below identifying the problems with equipment, cleanliness, and overcrowding. When I inquired about this with management, they essentially said that this location is busy and the current state of the gym is just how it is going to be for now. Very frustrating but I was willing to overlook. What ruined the equinox experience for me was the personal training sessions. Despite being advertised as full hour long sessions, I was regularly getting 40-45 minute training sessions. I thought this 15-20 minute reduction was normal, but it turns out that I was just taken advantage of and losing that training time. After working with the same trainer twice-a-week for nearly 10 months, I paid for time equivalent to 12-15 sessions that I never received. Again, very little help from management other than "have you considered changing to our Preston Hollow location?" Putting my experience out there so nobody else wastes the same amount of time/money that I did. Overall, the inflated pricing is just not worth it unless you are one of the many finance bros coming into the gym to solicit business while pretending to workout. I'd recommend saving money and signing with the nearby LA Fitness Signature for a nearly identical experience.
Clean & Spacious A Bit Warm Some Wooden Lockers Broken with Holes #FacilityReview #CleanAndSpacious #LockerIssues #CustomerFeedback
Been going to this gym for over 1 year and have been to many other equinox around the country. Old building with poor upkeep. Water has been out intermittently along with air for a long while now. Major leaks from ceiling and mildew on waterfall near stretch area that is gross and smelly. No management in site and no one addressing this with its members who pay 220 dollars per month for no where near luxury quality. Poor representation of equinox quality.
I have been a member for 8 years and this was one of my original gyms I frequented. In those years, I don't think they've enhanced the gym at all, banking on the popularity of location and spaciousness of the footprint the only positive to this location. Given the continued rate increases and brand promise of luxury, management and / or corporate needs to significantly invest to address the myriad problems. They include: consistently out of order equipment, equipment 20+ years old, A/C out of order, filth literally everywhere three examples: 1 pre-COVID, there used to be someone vacuuming almost constantly but I've not seen a soul vacuuming since post-COVID, 2 there is an inch-thick layer of dust next to the "water fountain" in the stretching area, 3 the men's locker room counters aren't cleaned - there's a spot of goo-ed up lotion in one area that wasn't cleaned for over a week, and wooden floors with full sections chipped out to the point they had a mini orange cone on one of them for *months*. I could go on, but I'll stop there. This location needs help desperately.
AC has broken all summer and they have yet to fix it. Ask the front desk about it their response as usual “we are working on it”. This is only one of many problems at this gym. Broke equipment, dirty yellow tinged towels, etc. just look at their other recent google reviews. They will probably respond to this post with something like “oh this doesn’t sound at all right please contact us to discuss this”. Contact management and nothing gets done bc the owner/management of this gym is simple LAZY and doesn’t give a damn bc ppl will Come anyways so why pay to fix things! I even messaged corporate and they don’t care! Do yourself a favor and go somewhere else for much cheaper!
The other two are much better kept up. The A/C is consistently broken, the locker room isn’t kept up very well and the steam room works half the time lol. Staff is really nice though! Eqx corporate give them a remodel for the love of god
Quality and upkeep of the facility has precipitously declined - especially since reopening after COVID. Customer service is lacking and responses to requests and inquiries takes weeks - if answered at all. After the latest round of price increases - in light of subpar facilities, deteriorating equipment and amenities along with apathetic staff and an absence of customer service - there are many other health clubs that will offer a better experience for the money.
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