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Express

  1. Wheaton
  2. Wheaton Clothing Store

Reviews, get directions and information for Express

Express

Description

For over 30 years, Express has been a legendary fashion icon that offers the hottest styles for women and men. Today, Express has more than 600 stores and 16,000 associates across the globe. Find your fashion inspiration and see all the latest trends at a store near you, or at express.com

We welcome all questions and feedback related to Express. Our goal is keep our Facebook page a positive forum for comments and questions.

By accessing our Facebook page, you agree to comply with Facebook’s Terms and Conditions (http://bit.ly/r4IMyZ) as well as Express Privacy Policy (http://bit.ly/oVUvrv).

Any comment, image or video that violates these terms including any material that may be incorrect or inappropriate will not be tolerated and will be deleted immediately. We reserve the right to block you from posting on this page.

We respect your privacy and would like to keep private any details about order numbers, promo codes, GiftCards awarded and resolutions to personal and/or escalated customer service issues. We reserve the right to delete these posts. If you need immediate customer service attention, we recommend you contact us directly at 1-800-477-8844 or 1-888-EXP-1980 for online orders. Or, send us a tweet @ExpressHelp (http://twitter.com/ExpressHelp) on Twitter.



"Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 11160 Veirs Mill Rd. in Wheaton, MD or shop the collection online."
Address: 11160 Veirs Mill Rd., Wheaton, Maryland 20902
Phone: (301) 933-2417
State: MD
City: Wheaton
Street Number: 11160 Veirs Mill Rd.
Zip Code: 20902
categories: clothing store


Opening Hours

Monday: 10:00 - 21:30
Tuesday: 10:00 - 21:30
Wednesday: 10:00 - 21:30
Thursday: 10:00 - 21:30
Friday: 10:00 - 21:30
Saturday: 10:00 - 21:30
Sunday: 11:00 - 19:00

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Reviews
As Always, Express is the one stop shop for Sporty, Casual and even Formal Dressy Apparel. Want to look your best? Buy Express because it looks and feels like higher end apparel that costs three to five times more but you aren't breaking the bank when trying to upgrade your wardrobe.
Great place to improve your looks
Tony, I’m assuming the manager here at Express was very helpful in processing the return of my items and purchase of my new items which had to be ordered. He definitely was of help in something I thought was complicated. Might I add that he greeted me and asked if I needed help and assisted me throughout everything! Huge props to him and I’m glad Express has him as a valuable employee there! Thanks Tony!
I love this brand so much. I usually shop online until I found Dana, store manager of this location. I am now a regular in- store customer. She knows her staff very well, and she always helps her clients with the highest quality of customer service. Thank you, Dana. I hope I have your name spelled right. Also Shania, customer support supervisor, is an amazing person. Very happy and satisfied with the service express associates delivered at any level. I can’t wait to shop and interact more with Express professionals.
The Ladies here are very friendly, and always at your service. I always get positive vibes when I walk in here. I love shopping at express and this location is one of my favorites. They have a good selection of clothes, great prices for quality items ; and great customer service!
Worst experience I have ever had. Came to the store to buy cheap dress shoes for an event. When I get there I see a customer looking impatient waiting to be helped while another associate tells me he can help me at another register. I wait for the total to appear on the card terminal and insert my card, see that I was approved and take my card back. As the transaction is happening the associate then mumbles “the system just shut down”. As he turns around and talks to his Store Manager “Donna” she states that “she’s already on the line trying to reach customer service”. After about minute of getting concerned I check my account and see a processing charge for the amount. I then tell the employee at the register and he turns and tells Donna the situation. Donna hangs up the phone and tells me “yeah sorry a receipt didn’t print and the charge should drop off in a few business days”. I reaffirm that I in fact I already paid for the item and was charged and I didn’t even need the receipt. She then explains that, “it should fall off in the few days and there is nothing that we can do”. She then proceeds to give me her cell number and tell me to call “JUST IN CASE” she was wrong. Well, she was wrong. Three days later I was charged for the shoes. I call her cell and left a voicemail and didn’t get a reply back after 24 hrs. I then proceeded to call the store and she was working. I asked if she got my voicemail and she explained that she wasn’t sure and that she was sorry for the inconvenience and that she was new, etc. etc. We end the conversation with her telling me that she would be in the majority of the day on Saturday and that I could get my refund then. I come in on Saturday at around 12pm and to my surprise “Donna is sick”. Another associate that was instructed by her the day before was there and knew about my issue and then proceeded to give me my refund. She asked if I had the card I used and I did. After a few minutes she calls another store manager from another store and she says “we can’t find the transaction”. At this point I am extremely upset, take out my phone again and show the charged transaction. I speak to the other store manager and he tells me that “We can’t get you your refund because we need customer service and customer service is closed on the weekends and you will have to come back during the week”. I don’t live in the area and already had to make the trip back for the second time in the past two weeks. He offers to give me the number to call customer service and I interrupt him and explain to him as a customer this store as well as the management have failed to do their job correctly and I will not be calling anyone unless it’s either him or Donna to get my refund. He then gives me his cell and explains that “we can get on a call on three way and get you your refund over the phone”. If that were the case why couldn’t I have done that from the start? Why was I told that I couldn’t leave from the store with the product that I clearly had proof that I paid for in the first place. While I completely understand someone being new to their job can come with issues there is no excuse to have a clearly untrained store manager make decisions in real world scenarios. With that being said I will make it my effort to not only get my money back but to make sure that this store gets better training for their management.
This is the worst Express ever! I unfortunately visited this location only because I was in the Wheaton area, as I usually shop at the Tyson’s location. Anyhow, upon entering the register, I had to initiate the interaction. I was “assisted” by Ashley, who lacked every ounce of professionalism and competency. I asked her if could do an exchange. and she reluctantly confirmed that I could. As I proceeded to hand her the cheaply made shoes that fell apart, she stopped to inform me I was unable to make the return. At this moment, I was extremely taken aback, as I know Express for having a pretty open guarantee return policy, so I felt as if my right was not being upheld. I asked her for written confirmation of the specific policy as justification but of course, she was unable to do so. She then asked her coworker, Tony, who was also extremely unprofessional and rude, if she should call customer relations and he informed her to call “only if she wanted to.” What kind of subpar service/protocol is that? I was even more appalled and disgusted. When she decided to call customer service, she poorly explained the ordeal and did so in an effort to misinform them so I could have my return denied. As a result, I interceded and asked to speak with the customer service representative. After I competently explained the damage, the representative agreed with my poor experienced and permitted the return. From here, Ashley’s rudeness enhanced, as she reacted with an unprofessional attitude and demeanor. Tony also chimed in to make matters worse by “teaming up” with her poor behavior. I eventually had my item returned then escalated the matter to corporate who forwarded the case to a regional/district manager with high priority. I will never shop back at this awful store.
Spanish "mid age" lady at the register Seems to be a Manager likes to talk smart to customers, trying to make them look stupid. Very rude with staff members, I notice how bad she treated one of her employees in front of the customers.
Very unprofessional sketchy store for Express at Wheaton mall. They have made up exchange policy that's not displayed or told at the time of making the sale. Canceling my express card and never shopping at it again.
Decent size store but not a great selection. The employees are always aloof and seem like they'd rather be anywhere but there.
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