Reviews
I really like the online registration experience - quick and painless. You are texted your code and a lock is in the storage space, ready for you to use. Love that. The part I do not like is that the lifts never seem to be working. Moving heavy, bulky stuff up stairs is not cool! There is no date on machines when they will be fixed. That’s a huge star hit for me. Otherwise, I enjoy the rates and experience.
We’ve never had experience with a storage facility… But needed one for an upcoming move. Staff were super friendly and directed us to the online website to set up the rental. Quick and easy. Came down to check out the storage locker and was helped out by the very competent and friendly Taylor… This is a very clean, well lit accessible facility, and we are very happy with the choice!
Nice enough place, in terms of the people who work there, and the general cleanliness of the place, but it didn't take long before the rent was twice what I initially paid. Make sure you get enough insurance cover. The walls are apparently made from drywall, and the new 'security doors ' can be unscrewed from the frame. A unit near mine had a huge hole one day, and after a week or so they patched it up with what seems to be another piece of 1/2 inch plasterboard see photos.
I had a great experience at Extra Space. Easy to get set up, I was able to pick my storage space from a few different options. Eric who helped me was incredibly kind and thoughtful. Would definitely recommend
What a scam, most likely most of these reviews are fake. Rented a unit in November 21 at $158 it was raised Feb 22 to $238, raised again Nov 22 to $276 a month then raised again Aug 23 to $336 An article in the Wall Street Journal last week explained how lucrative their scam is, they get you moved in them massively increase the rent assuming you won’t move out. Completely unethical company run for the hills.
Had stuff there for a while! Clean super friendly office.
I've had a storage space at Extra Space Storage for over 7 years. I finally was able to move most of my items out and there is no rot, no mildew, no rust and frankly very little dust. I have been able to keep my items safe and secure as the day I packed them. The price is fair although it does increase over time. The move-in/out was easy and the on-site staff have always been extremely helpful. I had a few slow months and late payments and never hit with any late fees, just a friendly reminder. A good reliable company with useful customer service. Extra Space Storage is highly recommended.
Actually so amazing! The lockers are big and clean and the staff are so helpful. Taylor saved my life this morning when I was in a rush for a flight back home— he is the best.
The combination of location, price, number/variety of units, and hours of access makes Extra Space the clear choice for storage in the East Bay. The facility is clean and secure, and the staff is competent. They get docked one star due to somewhat aggressive periodic rent hikes, although this may be standard practice across the business for all I know.
There were some issues with move-out that Monica really helped to resolve. She was very cooperative and willing to meet me half-way; all credit goes to her for making move-out less of a hassle.
