Reviews
I initially reserved a 10x10 unit online. I wasn’t sure if it would be big enough, but I saw that they had some larger units available and that I could check out the unit BEFORE I sign the lease, which I found really enticing. When I arrived, having already reserved the 10x10, I went and looked at it first and realized that it would in fact be too small for what I needed. So from the unit I called Byron, the manager, who is so very helpful and kind; he sent out Jeremy to where I was, to show me not only the next size up, but in case THAT wasn’t big enough, the 10x20 they had available. I was so impressed with how they went out of their way to accommodate me in finding the right storage unit to fit my needs. I ended up with the 10x20, and with a few simple changes to my existing reservation, and the difference paid, the unit was mine. They even provided me with a high quality, seriously, the expensive disk lock, the one that is next to impossible to break with bolt cutter’s? That one. That gave me peace of mind. The hours for access are great, and I can’t say enough kind words about the staff! Professional; very courteous; they appeared happy to be there… even if they might not have been, all around GREAT IMPRESSION of the staff. The establishment is very clean and well kept as well. David was a huge help and thank you Byron, for an outstanding first impression.
I have been a member of extra space facilities for roughly five years now and let me tell you that my facility manager - Byron is the man! He is extremely professional, knowledgeable and makes the entire experience of renting a unit, fantastic. Byron is a person of character and isn’t afraid of going the extra mile to make me feel accommodated. I’ve made friends with a few of my storage unit neighbors and we all agree that Byron does an excellent job running things around the facility, ensuring the place is spotless. Five stars across the board, the company should give this man a raise!
From day one of signing up for my storage unit, Byron has been a big help. Byron took the time to walk around and show me the different storage units available. He’s friendly and easy to talk to. If an issue arises, he’s on it. This facility is kept very clean and well lit.
My family and I had this storage space over 2 years before we got a house. Throughout our hectic moving... and believe me it was hectic... Byron made sure our transition and move was smooth and easy on his part. He even came to check on us periodically. Definitely 5 start awesome customer service .
Signed up for a unit this am. Jeremy not only helped me out with this process but he was there when I started moving some stuff in and helped answer a couple of questions. He was great through entire process. Facility and unit were very clean. Highly recommend
Absolutely fantastic. They were so organized, so easy, so good. Byron, the team lead, was amazing and very easy to work with. I’d come back here anytime.
I stopped by Extra space storage in San Dimas CA. I was having a terrible day, everything was going wrong until I walked in the office and Jeremy greeted me with a big’o smile. All of a sudden a wave of ease came over me. I’m sure Jeremy wasn’t aware of what I was going through, he was so helpful, knowledgeable and kind. THANKYOU Jeremy your AWESOME!
My experience was great! The representative I spoke to was extremely helpful and answered all my questions! Can’t wait to use our storage unit!
Came to rent a unit and Byron took care of me. Awesome service and very friendly. I would definitely recommend! Thanks Byron.
Byron and Liam are so kind and helpful. They made extra effort to make sure I was well taken care of. Highly recommend this storage facility to everyone!
