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Reviews, get directions and information for Factory Direct Furniture

Factory Direct Furniture

About

Brand name home furnishing at prices that are the best in the state of Minnesota... All here in Hutchinson, MN. http://www.fdfonline.com

Description

Factory Direct Furniture offers the areas largest selection of home furnishings, bedding, rugs and accessories. We are so confident in our prices that we back them with a 125% Best Price Guarantee. We offer delivery at a very reasonable price to almost any part of the state of Minnesota.

Mission

Subscribe to our email list for notice of sales, helpful articles on home decorating, and updates on special events! We send out no more than two emails per month and you can unsubscribe at any time.

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Products

We have all the furniture and home decor you need to make your home uniquely yours. Our product offerings include sofas, love seats, recliners, bedroom sets, lift chairs, dining sets, stools, desks and office furniture, mattresses, kids bedroom sets, area rugs, home accessories, patio sets, electric fireplaces, pillows and bedding, artwork and wall hangings, lamps and lighting, and so much more!

Address: 16919 Highway 7 E, Hutchinson (Minnesota) 55350
Phone: (320) 587-7283
Email: moc.enilnofdf@htiek
Parking: Lot
State: MN
City: Hutchinson
Street Number: 16919 Highway 7 E
Zip Code: 55350
categories: home decor, furniture store


Opening Hours

Monday: 10:00 - 20:00
Tuesday: 10:00 - 18:00
Wednesday: 10:00 - 18:00
Thursday: 10:00 - 20:00
Friday: 10:00 - 18:00
Saturday: 10:00 - 17:00

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Reviews
I would not purchase anything from this store due to their inability to deal with a warranty issue. We purchased two lazy boy chairs. Both had the same wear in the same spot. We purchased the protection insurance where they said anything was covered. The chairs wore exactly in the same spot lower back area. We contacted insurance and they said it’s within manufacturers warranty and said it was due to wear, not pet or other cause due to same location on both chairs. Contacted the store and was told due to dog hair in one of the pictures they wouldn’t cover it. This was clearly not torn or ripped from a dog and clearly poor workmanship of material. This was all within one year of purchase. We have waited months for response from manager on the claim with nothing. When you spend over $800 a chair plus get the insurance you’d think something could be done. Its a run around and the best we can do now is write a review to let others know of our experience. Will not recommend to anyone, will not purchase again from them.
Wonderful selection of furniture. We've bought multiple pieces of furniture here; 2 beds, 2 couches, chair, bench, etc. Have always been very impressed. People on sales floor are always kind and informative. I like that they allow you space to look and are not overbearing, but are always right there if you have questions. We don't shop anywhere else for our furniture. Keep up the good work, guys!
Great experience all around. Sara served as our salesman and was great to work with and we could not be happier with the end product. The delivery was great, arrived on time, and set everything up for us. We spent two weekends in Minneapolis at a variety of stores with zero luck, took a minute to stop at Factory Direct and they had exactly what we needed. Thanks for a great experience, would highly recommend.
Found what we needed at reasonable prices. Walked out spending just under $4,500 with a 5 year protection plan against accidental damage. I'm happy with the results.
Thanks for a great shopping experience! We recently purchased furniture for our living room. I appreciate excellent customer service and they do that well. I also like a product with quality and am pleased. I never felt rushed through the process. Everyone was courteous, helpful and pleasant to work with right when you walk in the door! I will be life long customer. The delivery guys are awesome too! Thanks for your great service, nice doing business with you.
I just wanted to say a big thank you to the staff at factory direct for making the mattress buying process and delivery so painless! I had a bad experience with another company in Mankato which resulted in a lot of frustration and anxiety for me. You all have made all of it disappear thanks to your wonderful customer service and transparency. Sincerely, thank you! The staff was friendly and knowledgeable, and told me things straight; I did not see any of this at the other mattress store. My mattress arrived on time and is 100 times more comfortable than my old one. Thank you so much! I will definitely be recommending you to anyone I know who is in the market for any furniture!
Absolutely terrible service. Unwilling to accommodate on a date and time for delivery. We scheduled for delivery and it didn't show up at the time we were told I called and the gentleman I spoke with was very polite but not helpful what so ever. He said they scheduled delivery for the following week not this week. This is pathetic I am about 15-20 minutes away and would pick it up myself if I had a trailer but I dont. The guy said most orders are scheduled months out because manufacturers are behind on production. This is irrelevant to me because I purchased something that is in stock purposefully so that I didn't have to wait. Extemely disappointed, I will be sure to spread the word of my negative experience here with anyone looking to purchase furniture in the area. Word of mouth goes a long way and I wish this experience was different.
I've purchased items for our home and for my office from Factory Direct. They provide excellent customer service, fair prices, friendly delivery, and quality products. I'd recommend anyone to stop and give them a chance.
Purchased a a recliner with heat and massage option. Chair came, but heating and massage element was broke. The chair also continued to rock once the footrest was put up. Took almost a month took get the part. Finally when they came to service the chair the guy was able to get it stop rocking. Now a couple of months later we are having the same issue. I am now getting the run around to get a confirmation of someone to come and fix the chair. We purchased the warranty. This is my mother's primary place of sleep. Keith the owner was extremely rude. Not helpful. Will not purchase from this place again or recommend this place!
Would definitely recommend. There staff was excellent throughout the entire purchase and scheduling delivery. We did have product concerns when our furniture arrived, and the owners took great care resolving the issue with a fast turnaround and quality furniture.
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