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Factory Direct

  1. Des Moines
  2. Des Moines Hardware Store

Reviews, get directions and information for Factory Direct

Factory Direct

About

Muncie Master Warehouse selling PTO's and Hydraulics for trucks



"Whether you're starting a renovation or building your dream home, the experts at our Ferguson Bath, Kitchen & Lighting Gallery are here to help every step of the way. At our kitchen and bath showroom, you'll find the largest offering of quality brands, a symphony of ideas, and dedicated consultants to help coordinate kitchen and bath projects. When you need help finding the right kitchen, bath, appliances, or lighting products, our Ferguson Showroom has you covered."
Address: 5585 NE 16th St, Des Moines 50313
Phone: (515) 262-2858
Email: moc.knatacenes@selas
State: IA
City: Des Moines
Street Number: 5585 NE 16th St
Zip Code: 50313
categories: automotive parts store, shopping & retail


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Reviews
Terrible experience. Customer service is nonexistent. I purchased a washer and dryer set and was told it may be a couple of weeks. 12 weeks later the delivery guys showed up at my house with the dryer and NO washer. This was after I specifically said I did not want the delivery until both were available. The washer was still not available with no end in sight. Best they could do was refund my money. Three month waste of time. Livid!
If you by something from them and then have a warranty issue, be prepared to get the run around on warranty work. They have a lot of excuses and little action. You will get "It's not their fault" or "I am very busy" and "this is our procedure"instead of resolving the issue. They use 3rd party service companies so each side just blames the other. In the end nothing gets done in a timely manner or fixed right the 1st time. Be prepared to waste a lot of your own time to insure they don't have to waste theirs.
We stopped in last weekend on a whim, and Matt volunteered to help us without an appointment. He showed us exactly what we were looking for, didn’t pressure us to spend more, and quickly gave us a detailed quote with prices far better than anywhere else we’ve looked. Afterwards, he took the time to reach out and update the quote once we had our kitchen layout finalized. We’ll definitely be ordering all of our appliances here later this month.
We needed a dryer in a bit of a hurry. They had one in their clearance section that fit the bill perfectly when no one in the area had anything to sell us without waiting weeks. Transaction was quick and painless they made our day. We need anything else in the future, we're going here first.
I can't say enough about the customer service at Factory Direct. We purchased all of our appliances with them on a new build. They have a great selection of high quality appliances. I ran into some issues with a couple of the appliances and they were so helpful in resolving those issues. The customer service was above and beyond and they made sure I was happy in the end. That's the way you run a business! I appreciate everything they did for me and will definitely be purchasing from them in the future. A special shout out to Mike Archer and Chistina Delliquadri for taking great care of me!
We built a home and our builder recommended purchasing all of our appliances through factory direct. The high end Frigidaire refrigerator stopped cooling within a year of purchase. After two service calls and a month without a refrigerator, factory direct will not replace what is obviously a lemon refrigerator. They do not stand behind the products they sale and do not assist customers when products fail, no loaners, no replacing. Do not make the mistake we made, purchase your appliances from dealers who back their products and advocate for their customers.
Greg was very helpful. The store needs to be open Sat. so we don't have to miss work to be able to shop. That was the downside.
Purchased set of Speed Queen washer an dryer. Salesperson, kind, informative, giving best deal available. Delivered and hooked up within a few days. Have been very pleased with both appliances. Easy to operate, very quiet, efficient. Glad I took the time to research reviews on washer and dryers before buying.
Good service and helpful sales people. This is our third time to buy appliances here and we have been very satisfied every time. Good prices when compared to other places.
I'd give 5 starts but I was forced to use Factory Direct by my builder. I prefer Homemakers appliance as that is where I've gone for years. Having said that, while their selection on the floor isn't great and they charge full retail it was a good experience. I got them to price match several Black Friday sales so that saved me over a thousand dollars. They haven't installed yet so things could change but if your forced into a situation it could have been far worse.
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