Family Pharmacy

Really nice people love they deliver my sons medication very nice delivery man. I would highly recommend this pharmacy

I was having some issues with filling my prescription at my long time pharmacy which is meijers on hill Rd...meijer's was always out of stock with my meds and the waiting time to just fill my meds were beyond a long time...I was feed up and so contacted Family pharmacy and a very nice young lady answered the phone and informed me that they could fill my prescription for me and to just have my Dr's office send in the order which I did...I was in total disbelief that 20 mins later they were calling me to come in and pick my medicine up....I arrived at the pharmacy to find a small, clean, and well organized pharmacy with 4 friendly, kind and very professional ladies working..I instantly felt like we all were very old friends and I probably talked theirs ear off...I can not say enough about how wonderful the service and the people are at family pharmacy...I will definitely be using them as my permanent pharmacy... I would gladly recommend Family pharmacy to all my family and friends...

Great people helped me use the over the counter benefits from my insurance company and I didn't know how

Great phamacy. Great people. Stacey is so polite and helpful. I think Brian. Perfect. All staff great. Highly recommend

This is a awesome pharmacy. I stopped by twice with questions before switching pharmacies, they were helpful, patient and knowledgeable. Plus they deliver for us elderly.. I switched.

My Dr. office made a mistake and sent my meds here. They had no info on me however they searched the databases and found my insurance information. Everything was ready to be picked up and billed properly. On top of that all the staff was extremely kind and greeted me with a smile. Great pharmacy!

People are very nice, ready to answer any questions. They're fast and efficient. It's a small store so they can put time in to the people they serve. SO MUCH BETTER THAN rite aid and walgreens.

I’ve been going there for years too pick up my mothers medication for her. I used to just love the staff, but not since they sold it. The blonde pharmacist is so rude, and unprofessional. I went in last week for the last time. I’m all about supporting small business, but not if I’m going to be disrespected. My mom will be spending her money at Walgreens from now on.

I have had SEVERAL experiences and today will be LAST where the card machine was down and they will not give you your medicine. So unless you’re flowing in cash I would DEFINITELY go to a different pharmacy. I will never even consider going there again with how many “issues” they run into.

This company has went WAY downhill. I just had an experience when I called before I went up to Family Pharmacy to find out the total copay amount so I would have the appropriate amount of money to pay and I was told one amount, then when I went in and the staff rang me up it was 5 times the amount I was told over the phone. The blond girl with dark glasses I didn’t catch her name helped me and she was so rude and short with me that none of it made sense, I had someone with me and even she noticed how rude the checkout clerk was too. When I had some questions at the counter about my medications she ignored 3/4’s of them and I had to repeat myself three different times. When I went out to my car I checked over what exactly was in the bag and I noticed that one of my prescriptions was only 1/3 filled. So I went back in and at the counter was a different clerk almost as if she had been waiting for me. Anyhow, I told her of the situation and instead of Family Pharmacy correcting their OWN ERROR swiftly, the lady told me that I’d have to wait an additional 20 plus minutes, mind you I had already waited my 1 hour plus in line already. I went went back out to my vehicle and when I went back in to re-pick my Rx back up, well the blond haired young lady with dark glasses rang me up again, to which I was surprised because she told me that there was an up charge of 3x’s the amount I normally pay for that certain generic prescription, she already had the $1.20 in her hand without opening the register and quickly dropped my $1.20 in my hand and told me of the new charge of $3.60, well the amount I was initially told on the phone before arriving there was only $1 more so I wasn’t prepared for that amount and since I’ve never paid over $1 for that medication ever before I certainly wasn’t prepared for this. When I asked her about it, again she was rude and short and didn’t seem to want to answer my questions. I don’t know but this whole experience left a VERY BAD taste in my mouth. It seems that I was highly inconvenienced BIG time. I didn’t mention that they only had a partial amount of another medication as well, so again I’m inconvenienced by having to come back once again to pick up the rest of the prescription tomorrow when they supposedly receive it. I can take a hint since I’ve used this pharmacy before and I’ve had all of these same medications filled there several times as well and I have never ran into all of these problems. One after another and all in the same day. It’s frustrating for me since their name Family Pharmacy refers to a place that treats you good. Yet, I was far from treated good. I have had some issues with them before but not to this level. So if I could rate them zero stars, I absolutely without a doubt would. Once I pick up this last prescription I’m already invested into, I will give them exactly what they want and run far from this Family Pharmacy on Fenton Rd. The customer service is just disgusting and disrespectful. I don’t care who a person is they shouldn’t be treated like I was today. This goes to show that Family Pharmacy judges a book by its cover. There’s FAR too too much of that seeming to go around nowadays. Can’t we just learn to be kinder to one another, it goes so much farther than disrespect for one another.