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Reviews, get directions and information for Ferguson Downers Grove Showroom

Ferguson Downers Grove Showroom

Description

Ferguson is a diverse distributor that spans multiple businesses including plumbing, HVAC/R, fire protection, waterworks and industrial. In the past 64 years, we’ve grown from a local distributor to a $13.8 billion dollar company with more than 1,400 locations and over 23,000 associates nationwide. We pride ourselves on delivering world-class service and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge



"For after-hours emergency, will call and/or commercial water heater full service delivery, please call 800 217-9480. Whether you're starting a renovation or building your dream home, the experts at our Ferguson Bath, Kitchen & Lighting Gallery are here to help every step of the way. At our kitchen and bath showroom, you'll find the largest offering of quality brands, a symphony of ideas, and dedicated consultants to help coordinate kitchen and bath projects. When you need help finding the right kitchen, bath, appliances, or lighting products, our Ferguson Showroom has you covered."
Address: 1410 Butterfield Rd, Downers Grove 60515
Phone: (630) 916-8560
State: IL
City: Downers Grove
Street Number: 1410 Butterfield Rd
Zip Code: 60515
categories: appliances, lighting store


Opening Hours

Monday: 09:00 - 17:00
Tuesday: 09:00 - 20:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 17:00
Saturday: 10:00 - 17:00

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Reviews
My husband and I had an appointment with both Mike and Meghan on the same day. Mike guided us with the appliances and Meghan with the plumbing. They helped us choose everything we needed and made great suggestions. I can’t say enough good things about them. We have sent a few emails back and forth and they have been very responsive, which we greatly appreciate.
Ferguson in Oak Brook is a top notch company. I needed to outfit my condo with all new fixtures quickly. Mary L. was instrumental in getting the job done with the right products and at a good price. I highly recommend Mary and the staff at Ferguson Oak Brook because of the exceptional service they provided to me.
Edit: Jennifer, you know all the details. Your installers installed a damaged unit. You thought we should accept the "we don't know when we can get the part replaced" as a valid response even though you charged us for a BRAND NEW unit. Not one where we can cut ourselves when using b/c of the sharp edge. Don't waste any time here. If your builder sent you here, demand to go elsewhere. The entitlement is disgusting, their sales people aren't knowledgeable. They will try to force you into the most expensive option at every turn without any explanation or product knowledge. They will also deliver damaged products and minimize the issue as a "cosmetic damage". They won't offer any compensation and will take 5 months still counting to fix the damaged part.
We purchased a substantial number of appliances and light fixtures from Ferguson, and we were extremely satisfied with our purchases. The quality of everything we bought was exceptional, and the items looked fantastic in our home. Although we encountered an issue with the stove, it was primarily a manufacturing problem rather than a fault of Ferguson. However, we were pleasantly surprised by Ferguson's exceptional commitment to resolving the issue. Their dedication to ensuring complete customer satisfaction was truly impressive.
I had a seamless experience with Mary Lafeber during my lighting picking process. She knows style, She understood the vision. And I had a lot of fun working with her along the way! Thanks Mary and I cannot wait to send people your way when doing their lighting!
What a horrible experience I've had with this company!!! Was receiving a tub & toliet delivery Sat. Aug.19th. Spoke to the delivery company R & L in the morning Joe or Matt informed me my delivery would be between 8-12. Came at 1:36 DUMPED on a busy Chicago street sidewalk. Called both Ferguson Oak Brook & R& L. Back & forth for 2 hours with nothing accomplished by either companies.The tub & toliet sat until Monday morning in front of my building. Monday the 21st. tried for hours to contact corporate. Spoke to a manager that offered $250. Spoke to Oak Brook they offered &150 gift card for Ferguson... I will NEVER walk into a Ferguson store again. I
Terrible product knowledge and attitude on from the sales person, Amy. Horrible support after an appliance was damaged during installation. Months of annoyance and still no resolution. You pay for new stuff but, they expect you to accept damaged goods. Do yourself a favor and pay a little more and go to Abt.
Always great experience here at Ferguson. Ask for Daniel if you are looking for appliances or pluming, very knowledgeable. I bought Appliances and pluming for the master bath from him and process was very smooth both time.
I have had the BEST experience buying appliances. Dan is my salesman. I never really needed to visit the showroom. That is how good Dan is—he is sooo knowledgeable and has EXCELLENT customer service skills. I purchased subzero wolf package and the appliances work perfectly in my kitchen. I had a small issue with my wolf oven after two months and Dan handled the issue like a pro. The problem was resolved in a week, wolf reached out to me and provided me with a very nice solution. I must say that Dan orchestrated everything and if I ever need anything regarding appliances I will call him. I will also refer all my friends to him.
I stopped by Ferguson in Downers Grove to pickup additional faucets. Ana Hopkins did awesome and speedy service getting me what I needed. She was very knowledgeable about different brands, funtionality, etc. I also had an order that was way over due from another Ferguson location, where I kept getting promisses that they will call me, which never happened for two weeks. Although my order was from another Ferguson location, but Ana jumped on it and got answers fairly quickly. Got Fedex tracking number and got my parts the next day. That’s what I call Customer Service!
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