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Reviews, get directions and information for Ferguson

Ferguson

Description

Ferguson is a diverse distributor that spans multiple businesses including plumbing, HVAC/R, fire protection, waterworks and industrial. In the past 64 years, we’ve grown from a local distributor to a $13.8 billion dollar company with more than 1,400 locations and over 23,000 associates nationwide. We pride ourselves on delivering world-class service and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge



"For after-hours emergency, will call and/or commercial water heater full service delivery, please call 800 217-9480. Ferguson is the trusted plumbing supplier for the professional plumbing contractor who demands quality plumbing supplies, tools, repair parts and bathroom fixtures from today's top manufacturers. Whether you specialize in service calls or new construction plumbing, we specialize in getting you the wholesale plumbing supply products and solutions you need to stand up to every plumbing project. See how our knowledgeable associates, on-site trainings and full-service solutions give you the tools you need to better serve your customer."
Address: 11730 Baltimore Ave, Beltsville, Maryland 20705
Phone: (240) 264-3600
State: MD
City: Beltsville
Street Number: 11730 Baltimore Ave
Zip Code: 20705
categories: hardware store, wholesale & supply store


Opening Hours

Monday: 05:30 - 17:00
Tuesday: 05:30 - 17:00
Wednesday: 05:30 - 17:00
Thursday: 05:30 - 17:00
Friday: 05:30 - 17:00
Saturday: 07:30 - 12:00

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Reviews
Almost every time I go to ferguson, the employees treat you like you inconvenienced their whole day by trying to get a job done. The hours are short for a trade that requires around the clock responses, and often times they are missing what you need and you end up having to go somewhere else anyway
Called needing help finding cartridges for an unidentified faucet. Joseph Barnes answered and went above and beyond to help. I was able to email him a photo of the cartridges and faucet, initially telling him the wrong manufacturer. He called a couple different manufacturers to properly identify the brand and parts, figured out what faucet we have, and found what I needed in their store. The parts cost about $16 in total and he treated me as though I was buying $1,000 worth of items. EXCEPTIONAL customer service. They have a new, loyal customer now because of that great experience! :
Wow…. Can’t give these guys enough stars. It’s hard to find respectable and knowledgeable people now a days… while dealing with Kyle and his team I really did experience the upmost quality service with straight to the point business. Thank you Ferguson and Kyle!!! See you all soon
This store is great. I’m your typical home owner, not a plumber. I came to the store after few trips to Home Depot and glad I did. Jerry? at the front desk was very helpful, he listened to my problem and walked me through the parts I needed. Outstanding service and price. Better than a box store.
I came in because my toilet broke, I first went to Home Depot but they weren’t any help. So I came in and Kyle showed me around the store explaining how everything works and he got me exactly what I needed.
Went to exchange a repair kit that was the wrong size and the young lady behind the counter was both polite and knowledgeable allowing the process to go smoothly.
Ferguson is the premiere plumbing supplier in our area. Sales to trades professionals- but they'll probably help out an occasional "harry homeowner" if they aren't too obnoxious.
Kyle, Nick and Mark went above and beyond their job to help me after hours get what I needed to complete a job for an elderly lady with no hot water. They left the supply house and drove to a satellite warehouse to get me what I needed 45 minutes after closing. All three are a credit to your company. Will not forget what they did for me. Dan, Lentheplumber
This is by far the worst customer service experience I have ever had with a supply company. This was my first time at Ferguson in Beltsville MD and everyone in the store was dragging there feet at the pick up area. It’s like they don’t care about your time even though we are investing money into theirs!
I call to find out what time they closed because I was 45 minutes away and the lady on the phone told me the Beltsville office closes at 5:30pm. I headed there and arrived at 4:55pm to find that they were closed. There was a sign on the door stating that the hours have changed to 5pm closing. I was able to get the guys attention but he stated that we have new hours, I said I know but it’s only 4:55pm, he through his hands in the air like oh well and kept walking. I think this is very inconsiderate for one, the main number that I called not to have the correct time and two, once I get there on time after coming 45 minutes across town to not be able to get in. I believe the workers had made up their minds in advance to leave before closing and would not honor a paying customer, if someone in management could get back to me ASAP as I intend to report this place to the Better Business Bureau. Totally a waste of my time.
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