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Reviews, get directions and information for Ferguson

Ferguson

Description

Ferguson is a diverse distributor that spans multiple businesses including plumbing, HVAC/R, fire protection, waterworks and industrial. In the past 64 years, we’ve grown from a local distributor to a $13.8 billion dollar company with more than 1,400 locations and over 23,000 associates nationwide. We pride ourselves on delivering world-class service and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge



"For after-hours emergency, will call and/or commercial water heater full service delivery, please call 800 217-9480. Ferguson is the trusted plumbing supplier for the professional plumbing contractor who demands quality plumbing supplies, tools, repair parts and bathroom fixtures from today's top manufacturers. Whether you specialize in service calls or new construction plumbing, we specialize in getting you the wholesale plumbing supply products and solutions you need to stand up to every plumbing project. See how our knowledgeable associates, on-site trainings and full-service solutions give you the tools you need to better serve your customer."
Address: 9439 W Commercial Blvd, Tamarac 33351
Phone: (954) 726-3951
State: FL
City: Tamarac
Street Number: 9439 W Commercial Blvd
Zip Code: 33351
categories: hardware & tools service, wholesale & supply store, hardware store


Opening Hours

Monday: 06:30 - 17:30
Tuesday: 06:30 - 17:30
Wednesday: 06:30 - 17:30
Thursday: 06:30 - 17:30
Friday: 06:30 - 17:30
Saturday: 07:30 - 12:00

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Reviews
Matt is awesome, he helped us find a replacement mixer for a part that was depreciated 3 years ago. Helped organize next day shipping as well! Great guy!!
Not so Great staff. Excellent service. I've been shopping here for years and they normally have plenty of stock of the basics. Nice guys from the counter are gone. Update: new management and new people behind the counter. This morning they were rude and insulting to a female employee that went in to purchase plumbing supplies. First, they didn't attend to her in order and blatantly passed over her- because as the guy behind the counter put it " she comes in with pictures of what she wants and doesnt speak English well" these kinds of comments are the antithesis of good customer service. If this happens to you, please let others know as well. Perhaps try Wool's Plumbing Supply for better service. If you're the manager, look at your video for 2/24 at 8am to 820am.
Not a reflection on the staff - Joey was great - but that a company knows a particular Delta product a $600 faucet is consistantly defective and still sells it is just plain bad business. So under the heading of "how you do anything is how you do everything", I would never recommend anyone go to Ferguson. Update: Javier, it's disengenuous to give out your contact info and then not respond when contacted. Ultimately, Delta ended up sending 2 new faucets 3rd try and the plumber did the job for the 3rd time. So the $1,200 faucets ended up costing me $1,700 and weeks with no faucets. That's not a good business tactic.
Today confirmed that my experience with this company is not a coincidence and that I have been a victim of disparate treatment by the employees. On a previous visit I arrived at the store minutes after they opened. There was one person in front of me. I waited 15 minutes for the service agent to acknowledge and help me. Another person, who looked more like the service agent walked through the door, and he stated that he would assist him shortly. I had to remind him that I had been waiting. He claimed that he thought I was waiting for someone else. I was given a price for a hot water heater unit. I had to go home to verify the specifications and when I called to make the payment, I was quoted a higher price than I was originally quoted. On this visit, I was given the price of two different hot water heaters, I opted to go for the less expensive unit. The service agent attempted to sell me a scratch and dent. At the advice of my plumber, I refused. The agent went to the warehouse to find the unit, and his colleague came over to inform me that all of the units had been “promised” to someone else. I questioned the fact that they were still showing as a part of their inventory and asked if they were paid for. He stated that my only choice would be the more expensive unit. Thankfully I called my plumber who purchased a unit at another plumbing supply company.
Terrible customer service. Whoever David is should be the last person answering the phone. Terrible phone presence and absolute lack of customer service. Simply needed help finding an item. His tone and lack of willingness to help was sickening. You know the products. Guide me based on what I told you I needed. Take your business elsewhere.
I rarely complain when I receive bad service from a business. I just go some where else. But what do you do when they sell you something over the phone that is not what you ask for or wanted? You drive 30 minutes one way to pick it up and they can't find your order or that you payed for it, after 20 minutes when they do find the order, its not even close to what you wanted and they don't sell what you need. I never left the store with anything, they couldn't give me a refund because it was a card payment and it would take couple days because it had to be processed. Jump forward 21 days and after talking to several people and being promised it is being processed I still have not received a refund for something I never got. Unbelievable. be cautious dealing with this company, I won't ever again. UPDATE: Finally after a month of calling and talking to seven different people, each one telling me they would take care of it, I got my refund. My advice is that if you find yourself needing to purchase from Ferguson, I would not do it over the phone and would make sure you will not need a refund & your purchase is something that will not break. If you do have to request a refund, stay on them or you will never see it. Every time I called the person said no notes were put in the system with my account and the money was there and nothing was being processed. Wonder if they will pay me for all my time I spent trying to get my money back?
The employees were all busy when I came in but Ricardo Harrison acknowledged my presence and said he would be with me as soon as he was done with his customer. He was very helpful and went out of his way to make sure I got what I had come in for. He was very pleasant, professional and gets an A+ from me.
I was taking delivery of three large boxes with vanities for master bath. Driver pulled up took first box off truck . I had the garage door opened so he didn’t have to walk around to front door . He placed it on garage floor . I asked him to please bring it in the house because the garage floor was being painted with epoxy. He said I’m leaving it all here or I’m taking it back . Again ask please bring an extra 5 feet into house . He took the first box back and left That’s great customer service!!!
I called to find out if they had a toilet rank replacement in stock and talked to Mike over the phone. He was very pleasant and professional and also informed me that specific tank is no longer being manufactured but found a compatible tank from the same company. Thank you
I don't know about products plumbers need, all I wanted was an acrylic shower knob. I had to wait at least 40 minutes and then it was more than twice what I could buy it on eBay for. Not impressed. I can wait for getting it shipped. They aren't close to wholesale! $21 for a single knob. Bet I could get it at Home Depot for like $10.
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