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Finish Line

  1. Independence
  2. Independence Shoe Store

Reviews, get directions and information for Finish Line

Finish Line

Description

If you’re searching for one of the best shoe stores in Independence, MO, look no further. Finish Line Independence Center has the latest running shoes, basketball sneakers, casual shoes and athletic gear from brands like Nike, Jordan, adidas, Under Armour, Puma, Champion and more. We're committed to providing top-notch customer service and offering a variety of products for men, women and kids so you can find all the shoes, clothing or accessories that you've been looking for. Come in to our Independence shoe store today and leave with fresh kicks on your feet and new gear in your hand.



"If you’re searching for one of the best shoe stores in Independence, MO, look no further. Finish Line Independence Center has the latest running shoes, basketball sneakers, casual shoes and athletic gear from brands like Nike, Jordan, adidas, Under Armour, Puma, Champion and more. We're committed to providing top-notch customer service and offering a variety of products for men, women and kids so you can find all the shoes, clothing or accessories that you've been looking for. Come in to our Independence shoe store and leave with fresh kicks on your feet and new gear in your hand."
Address: 1138 Independence Center, Independence 64057
Phone: +18167951087
Email: moc.enilhsinif@ecivresremotsuc
State: MO
City: Independence
Street Number: 1138 Independence Center
Zip Code: 64057
categories: baby & children's clothing store, women's clothing store, men's clothing store, sportswear store, footwear store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 12:00 - 18:00


related searches: Foot Locker, Finish Line sale, Independence Center, Shoe Carnival Independence, Independence mall stores, Foot Locker independence Mall, Finish Line products, Finish Line nike Shoes
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Reviews
Went to Finish Line to get the tennis shoes I ordered and the manager was cool the only thing that was disappointing is they didn't have my shoes I wanted they were at another store Independence, Missouri but I should have them by Wednesday. Other than that Everything was good!
Horrible customer service. Lady working the register is completely rude and not very personable. Waited in line for her to help someone else for 20 min. Just for her to get my shoes then tell me to get back in line. Like what. Then had to wait again.
Look I have been to every finish line yikes can't find a shoe I like... Smh
They are not open like their store hours say from 11-7 M-F & Sun 11-6. Tried going there on Sunday 8/7/2022 at 11am and the store had their lights all on but their gate was shut and no workers to be seen inside. They didn’t open their doors until close to noon & I was Finally able to go inside to return a pair of shoes that were shipped and fit too big. I went through the process of reordering the same shoe in a 1/2 size smaller the young worker was very helpful but when it shipped this week the shoe size was actually bigger than the original order. I reordered a size 9 Women’s and it was a size 9 Men’s which is like a size 11 in women! Needless to say they absolutely did not fit and it was the Warehouse that messed up because my receipt had size 9 Women’s on it, so I figured I’d go BACK UP to this location today, Friday 8/12/2022 to try to do it ALL OVER AGAIN and fix the mess up and of course they do not have their doors open AGAIN and lights are all off inside at 11:30am-So frustrating!!! Called the store and no answer, I Also tried giving customer service a call and it said it would be 36 minutes to wait to talk to someone. Finish line is a great store but not happy with my recent experience and wasted time and gas driving the 30 minutes to get there.
Overall, great experience. My only complaint is that, and I suppose ALL shoe stores are like that now, you have to go to the salesperson when you want help, they don't come to you like in the old days. Other than that, I'm pleased with my experience.
Ahmir, the store rep, was a great help, walked into the back and tried to surprise me w size 11 shoes, as I asked. We weren’t able to come up w a whole lot but he tried. Cassidy, the manager, didn’t attempt to help w the size 11’s. I asked her and she said “this is all we have on the wall” knowing well that they have shoes in the back. I am not trying to interfere with anyone nor their work ethic, I just feel that corporate should know how their store is ran. Thank you,
I would really like to express how grateful & pleased I was with Brian actually helping at this location & his Store Manager Amber from the Overland Park location. Starting with this problem I had with an order that was placed, stated it had been delivered & after it was all over & done, come to find out, those 2 pieces hadn’t been delivered at all. It’s called customer care for a reason. Those people who actually work in that department aren’t customer friendly at all. And for someone to make YOU feel like your lying or not being truthful, makes you not even want to do business with the company. On top of being told, it’s NOTHING more they can do?!!? Are you serious? Because they’re looking online at the same thing I’m looking at saying shipped & delivered ?!! And this is CUSTOMER CARE! Well I didn’t accept that answer & that’s when I called the Independence location & was so satisfied that I did. Brian went above and beyond to try to assist as much as he could it was just as confusing to him as it was to me. So instead of him saying oh I’m sorry it’s nothing I can do he contacted his store manager Amber and she solved the problem immediately. From locating the package to even suggesting l could pick it up & wouldn’t have to wait until X amount of days for delivery. That’s what I call teamwork! Unfortunately my work schedule wouldn’t allow that. So after all of that, the Independence store Manager Cassidy, is amazing as well. She offered to bring me the items after she gets off tonight!!! This is what makes customers like me continue doing business with you. The customer care line is something I refuse to give any credit to. The person I spoke with, gets -0 stars. Hearing I have a problem & all she wanted to do was cut me off in the middle of my concern & basically told me she could reissue the items but it would be another few days before it would come... UNACCEPTABLE....
Close the store with no note as to why, don’t report the store as closed to the mall they’re located in, as well as they don’t answer the phone when there are employees walking around in the store. Kiosk owner right across from them said they had not opened doors all day. Drove 45 mins to return items and could and had to drive another 30 mins to Oak park location.
Bought some shoes 2 weeks ago that I wore 2 times that made my toe bleed on the one shoe, the person who I was trying to return them too said I couldn’t return them because I had worn them even though I had my receipt, I don’t understand how I’m suppose to know that the shoe was defective before wearing them on the court, anyways I called the finish line at Overland Park and they said that I could return the shoes no problem since they’re defected, anyways customer service is below average at independence center.
I had a great experience the workers were kind did there job and were helpful I bought a pair of element 55s and the shoe was not a display shoe so I was glad also the box was in emaculate condition ... As a side note they had some fire beats playing so the expirience was
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