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Firestone Complete Auto Care

  1. Pottstown
  2. Pottstown Store

Reviews, get directions and information for Firestone Complete Auto Care

Firestone Complete Auto Care

Description

One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.



"Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. We are dedicated to delivering the service and attention your car deserves to keep it running newer longer."
Address: 1524 E High St, Pottstown, Pennsylvania 19464
Phone: (610) 427-5136
State: PA
City: Pottstown
Street Number: 1524 E High St
Zip Code: 19464
categories: automotive store


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Reviews
Brian & John have been top notch managers for years. Needed PA inspection, called & Brian said "come on in". Inspection, wheel alignment & tire rotation all done under an hour. Highly recommend. They go above & beyond!
I do not recommend this place. Big rip off and I got my brakes done from them. I came back and told them it's been making squeaky noise. They told me oh that happens sometimes I have to drive it for awhile. Months went by came back told them the same thing . They said oh it can be because of the rain. Some people just deal with the noise instead of getting the brakes done again. I shouldn't have to drive with this loud noise or get new brakes if u just did the brakes and they suppose to be good. And what they do is. Fix one thing and mess up another. They take advantage of females and people that don't know much about cars. The only good thing about them is u can get a credit card from them and make payments.
I have brought my vehicle here because the truck was hesitating a little bit. They did an engine diagnosis. the came back and stated it needed a head gasket, they gave it to me in writing. they said they do not do that kind of work and gave me a referral contact. They guy never answered phone or called me back. Any way i took it to another shop, It was not a head gasket but a fuel pump. I would not recommend them periodServices: Tires
Made an appointment for 9 am. Just an oil change. I left my car there told them I would be back by 330 or 4. I did not come back until 5 pm. It still wasn't touched. I had to wait and had my ride wait for an extra 20 mins so they could do it quick. I don't understand. What's the point of making an appointment.. I even gave them all day and they still couldn't do a 10 minute oil change in all that time?? With an appointmentService: Oil change
Originally was going to be a five star review until we had to go back the next day and were treated rudely The girl we spoke to initially was fantastic and got the tires we needed the same day for install. Our initial tire replacement was done quickly and everyone was friendly. About two hours later we noticed our mistake for not checking before we left that none of the tires had the valve stem covers on them anymore there were all there when we arrived and two of the six wheels had no balancing weights on them even though those wheels needed them with all prior tires. We called and talked to the same girl who apologized and told us to come back the next day and they would fix these issues. We showed up at 7am the next morning when they opened and the girl we had been speaking with wasn’t there. Instead we were treated horrible by the man that was there. He basically threw a temper tantrum when we asked him to pull just two of the six tires to recheck the balancing. He finally agreed under protest and guess what… those tires were out of balance and did require weights. Do you think we got an apology from him for his behavior? Nope!! We love the Firestone brand and have great service typically at other locations. Just shocked at how quickly he turned from all nice the night before when we spent over $1600 including over $70 for the wheel balancing to the arrogant, condescending man that didn’t want to recheck something we knew wasn’t done properly to begin with.
The manager at this Firestone put my mind at ease. He handled my vehicle perfectly and did an awesome job handling the warranty company that handles the repairs. This location will continue to have my business.Services: Air conditioning
Awesome service and friendly staff and awesome job I would recommend people to go to them if you have any problems with vehicles
My tesla started vibrating at highway speeds so I went online to research the issue. Some people report a wheel balance issue due to tire wear, but most report that the acoustic foam inside the tire loses its adhesion and gets bunched up, causing the imbalance. So I went to firestone and told the guy about this. He let me know that it was completely impossible and that the adhesive is so strong it would last for a "thousand years" without coming apart. I was like "ok throw it on the wheel balancer first, and if it doesn't fix the issue would you pop the tire off the wheel and check the foam?" He goes "nah I'd just tell you it needs new tires at that point." I told him to run only the wheel balance and nothing else. He did and the problem went away. A week later it came back and I took the "balanced" wheel to Midtown Tire. My man popped the tire off as I requested, without a hint of condescension, and SURPRISE... the adhesive had completely dried up and the foam was loose in the tire cavity. We pulled it out and the problem is gone. Hey firestone employees? How many Teslas are there in pottstown? Of those, how many are the same year and model as mine? Of those, how many are the long range trim the base trim has completely different tires? Of those, how many have exhibited this issue? Of those, how many owners went to firestone? Maybe one or two, but probably zero. The point is... working on zero or a small handful of cars obviously doesn't make you the expert. Just because you haven't heard an idea and just because it comes from a customer doesn't implicitly make the idea wrong or bad. I'm aware that the dope behind the counter was just trying to sell me tires, but ultimately it doesn't matter if this was deceit or incompetence or both. I won't be back.
I scheduled an appointment there because they had a set of tires that fit my budget. When I arrived they didn’t have the tires but Brian provided a better set of tires for the same price. I couldn’t have been happier, Tori installed the tires in a hour and I was on my way. It was my first time there and I will be back when I need service or tires.Service: Tires
Exemplary service. The service man accommodated my need for matching tires out of stock. A sharp alignment, and a passed inspection.
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