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First Internet Bank

  1. Fishers
  2. Fishers Bank

Reviews, get directions and information for First Internet Bank

First Internet Bank

About

Modern online bank. Timeless banking principles. Launched 1999. Member FDIC. Equal Housing Lender.

Description

A premier provider of online banking services nationwide, First Internet Bank of Indiana opened for business in 1999 as the first state-chartered, FDIC-insured institution to operate solely via the Internet. With customers in all 50 states, First Internet Bank offers consumers services including checking, savings, money market, health savings, certificates of deposit and IRA accounts as well as consumer loans, residential mortgages, residential construction loans and home equity products. For commercial clients, it provides commercial real estate loans, commercial and industrial loans, treasury management and specialty finance services. The bank is a wholly owned subsidiary of First Internet Bancorp (NASDAQ: INBK).

Products

Checking accounts, savings accounts, money market savings accounts, CDs, IRAs, consumer loans, residential mortgages, residential construction loans, home equity products, business banking products



"Yes, we really were the first FDIC-insured bank to operate completely online. Enjoy better rates and lower fees, all at your fingertips!"
Address: 11201 USA Pkwy, Fishers, Indiana 46037
Phone: (888) 873-3424
Email: moc.bitsrif@knab
State: IN
City: Fishers
Street Number: 11201 USA Pkwy
Zip Code: 46037
categories: bank, loan service


Opening Hours

Monday: 07:00 - 21:00
Tuesday: 07:00 - 21:00
Wednesday: 07:00 - 21:00
Thursday: 07:00 - 21:00
Friday: 07:00 - 21:00
Saturday: 09:00 - 15:00


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Reviews
The initial loan process was very easy and they met my needs, however after the loan funded their customer service has been horrible. They held the title to the trailer I purchased from a previous loan. I paid them a $199 fee to process the title work and 6 weeks later, we still don't have a title and can not use our trailer because we can't get tags. I have contacted them 4 times and am told each time that someone will get right back with me. I've been told twice that my issue has been escalated to a manager and I still don't get a response. I definitely do not recommend doing business with First Internet Bank!
This bank was completely surprising. It is an internet only bank but the service far surpasses any brick and mortar bank. My husband actually set up the account for me because he had the time and it was impressive the number of times the bank called and touched base to make sure the process was going well. I can’t begin to recommend enough this bank and Russell who was the primary point person with my husband.
My young adult children and I were discussing finances and how to improve their savings rate. We researched online and found First Internet Bank of Indiana and their good rates. I encouraged both kids to open a CD and they did. I agreed to be a joint owner to help them with the online process. To my shock, both transactions for a CD were declined! Neither of my kids have debt or have any negative credit or banking history. When we called and inquired, after a 20 minute wait for a real person, we were told maybe it was because or a recent change in phone number, email, overdraft, job change, etc …none of which apply to either of them. I was told the decision was computer generated. Really no helpful information given to explain it. Talk about no good deed goes unpunished! My kids were both disenchanted by First Internet Bank of Indiana.
The most unprofessional banking experience our company has ever had. They froze our account and funds to do a routine assessment after only having the account for a week. After holding our funds without access for 2 weeks during this "assessment," they told us they were closing our account and mailing us a check. When we called for status updates, no one could tell us anything. Strongly recommend you go with a less communist bank.
The best thing about First Internet Bank is that you have very good rates, not the top top rates, but you have excellent customer service still. This combination worked for me. Your chat staff is exceptional. It is so nice to be able to get quick answers from people and be able to navigate the online experience. I don’t need brick and mortar but I don’t like to be left hanging and feel like I have no idea if my money is safe. For me, you really hit the mark between great interest rates and great customer service. Thank you.
I have used First IB for many years. Fantastic customer service/support, they offer interest on fee-free checking account and above average interest rates for money market. Online chat or phone support is always a great experience. Thank you, FirstIB!
Spent a good 1/2 day trying to open a CD account. Tried to do it on a time they weren’t open and that was my first mistake. After calling them when they were opened found out it was an IT glitch on their end. Was supposed to have me set up in a couple of hours. Never happened. They had the best rate but good luck getting an account opened. Found a much better bank with a lower rate but no hassles.
So far I am satisfied with the services FIB has been providing. I opened a CD account 2 weeks after my savings and was easy to fund the account that same day. I also received a call from a FIB mgr welcoming and informing me an easy process to open an account using their online banking system which will be great in the future for new services!
One year and two months it took to close on a SBA loan. There was a 2 month delay for environmental testing on my property which I will not fault them for. However, every other aspect of closing this loan was tedious, repetitive, and borderline predatory lending. Certainly the worst loan experience I've ever had. Ryan Kroge was my banker and Susan T. was the closer. I was asked for the same documents multiple times, there was a severe lack of communication at times between the banker, closer, and all other depts of this bank. Crazy amount of fees, unnegotiable terms, etc etc.. Even my own attorney commented on the disorganization of this bank, the amount of redundant info and documents requested, and just the loan process in general. Lots of good reviews so I'm sure there's a silver lining with this bank but not for me. For the sake of not writing an essay, I will leave it at that. Will never do business with FIB again.
Caveat Emptor. I have a new business Money Market. so far my experience has been less than stellar and I am losing confidence in this institution rapidly. When you sign up to open an account, you have to fund the account. It will let you connect to your external account via searching for your institution and authenticating using MX. That initial transfer somehow got rejected as Account not found. . . MX is the one that gathered the information. How is it wrong? It had no problem getting the $8,000 from the same exact account a few days later. No real answer from FIB. Last night I tried to schedule two transfers from my external account to my account. They were for $10K each. Due to the $10K daily limit, I had to schedule these for two different days. One was for the 27th, the other the 28th. Both dates were permitted to be chosen. Somehow, one was a transfer FROM the external account TO FIB. The other was FROM FIB to the external account. Subsequently nullifying one another. When questioned, the rep said I initiated a transfer out. The funny thing is, I have no option in my transfer menu, either in the App or on the website, to select my FIB Money Market account as the FROM source. There is not way for my to initiate a transfer out of their bank. None. When questioned about this, I was told that when that transfer is completed, that I will once again have the option to select it. I will verify that in the next day or two. Those transactions are supposed to clear today. If in fact I can select to transfer out, I will correct this review. Two stars are given because they have good rates, but so far I am not finding any one who can answer questions well. After spending 20 years in banking, I kind of understand the processes. I understand limits on new accounts, holds, etc. But I don't understand is not getting someone on the phone that can better explain issues.
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