First New England Federal Credit Union

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"Finex is a credit union. We are a cooperative, not-for-profit financial institution owned by our members. The purpose of a credit union is to use its income to provide affordable, quality products and services to members. We offer checking & savings accounts, credit cards and loans. ... Personal Loans · Home Equity Loans and Home Equity Lines of Credit , best mortgage rates, home loans and more."

Address: 62 Hyde Ave, Vernon Rockville 06066

Phone: (860) 870-6460

Website

State: CT

City: Vernon Rockville

Street Number: 62 Hyde Ave

Zip Code: 06066

categories: bank

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Reviews

I recently opened an account with them they seemed okay at first but I'm so glad i figured out this is a place where I do not want my money and will not be depositing. This place such a inconvenience they rarely answer and now they're holding funds that's supposed to be available within minutes and the staff is very slow and rude currently looking for a better credit union

I have been a member for many years, and unfortunately, with the change to Finex from First New England Federal Credit Union, the customer service has declined significantly. They no longer have in person tellers, as they went to video tellers with the change. Also, you can never get anyone on the phone, they want you to text or email them, stating they will call back within the hour, but that never happens. I never review things, however, this credit union is terrible and others should know so they don't join. Worst customer service ever!

I have banked with New England FCU/Finex Credit Union since 2010. They have always treated me fairly, provided services swiftly and effectively. Mary S. has proven herself invaluable to me, especially while I have been traveling.

I have been a customer at First New England/Finex since about 1989 and for the most part they have been a good bank. Many times when I needed financial services, loans, ect, I was treated fairly. Its a smaller bank but for me the service has been fine and my requests always processed in a timely manor.

I have been a member of Finex for many years, but I have been even more impressed with service during this crisis. Nancy Maloney was wonderful, very prompt, and handled my request with professionalism and compassion. Thank-you Nancy and Finex!

This was a great credit union back when it was First New England.  After the change to Finex however, things went very much downhill.

Can't get anyone in the East Hartford Branch to call back.  I just get an automated line.  It'd be nice to talk to a person.

Cuatomer service  is horrible...... No one there during peak traffic hours to talk to if you have a problem.

every person who works at the vernon location is extremely Rude every time me and my husband go in to pay are car payment.

excellent service - in person and on phone. Great web site. Best interest on checking accounts

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