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First Niagara Bank

  1. Storrs
  2. Storrs Bank

Reviews, get directions and information for First Niagara Bank

First Niagara Bank
"Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day."
Address: 596 Middle Tpke, Storrs, Connecticut 06268
Phone: (860) 487-7025
State: CT
City: Storrs
Street Number: 596 Middle Tpke
Zip Code: 06268
categories: bank


Opening Hours

Monday: 00:00 - 23:59
Tuesday: 00:00 - 23:59
Wednesday: 00:00 - 23:59
Thursday: 00:00 - 23:59
Friday: 00:00 - 23:59
Saturday: 00:00 - 23:59
Sunday: 00:00 - 23:59

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Reviews
After 4+ hours of talking to the branch manager about an issue on phone and in person. I was not happy with the bank anymore and asked for my account to be closed. The bank refused to give me cash only a check. OK no problem when I told the manager I then would be cashing it at the bank he said NO. I which point I had to remind him that checks are legal binding documents. He refused to cash a from bank slip an "Official Bank Check." And when explained to the teller who was an award winning teller in 2021 she said I can't do that. At which point the manager said ____ approved it. That tells me it is some type of bank policy not to, as the teller knew she can't do that. Just why. I don't understand and am scared that a bank manager needed approval from above him to cash an Official Bank Check drawn from that bank, that exact branch. This all started by the bank automatically flagging my bank account and even after the funds cleared and was in my bank account they could not give me access to the account. Key Bank would not or worse could not unflagged it after I provided everything they asked for. Update... Months later they did not close my account I still get a statement from them I will be calling on Monday if they refuse to close it over the phone. They will not like it when I stop in. If you thinking about an account here run. They put me under stress with trying to deposit my father life insurance and locked my account for a simple mistake and after providing every piece of evidence they ask for they still could not unlock it please run from this Bank.
This location has a great staff as opposed to the Willimantic CT location which by the way are terrible at customer service. Janet has worked with me and is amazing and Andrew from this location also has been nothing less than great. Andrew gas been helping me out with an issue and he's nice and friendly. Highly recommend Key customers to this Storrs CT location.
You'd think a bank would be able to do a simple car loan with automatic withdrawal. I spent too much time having to go into the bank, talking to managers, filling out paperwork 3 times in three months for automatic payments ...the first time, they didn't even have it set up even though it was done through a dealership; the second time, they denied the ACH because we were changing the payment to an earlier date; the third time, they denied it because the date was changed back to the original day but they pulled the money out two days later... ended up getting a lower rate loan somewhere else. I don't know where the disconnect happens but it was painfully obvious this bank doesn't know what it's doing.
Key bank has always been very professional in their service. I have found it a great place to do banking. They always call me by name and are so polite.
The people are all so nice and helpful but unfortunately that doesn’t cut it. Key is a janky cut-rate operation, stuff often doesn’t work, you’re going to be frustrated and it’s not worth the $20 promo or whatever they are offering, just don’t make an account with them.
I have not been with key banks long but So far not any issues. And Love my Small branch. everyone knows everyone
Keybank is the best bank, They are small enough to know me by name and have helped me with my business.
Horrible experience while dealing with an ATM that never refunded my check that couldn't be processed
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