Fitness Unlimited-Katy

I made a terrible mistake... is what I'd be thinking if I never met Nick Keller at Fitness Unlimited. I was ready to buy a Horizon 7.8 treadmill from Horizon directly. Reviews were decent enough and the specs seemed promising on paper. Thankfully, I noticed Horizon had a "Find a store" option that lets you find stores that sell their equipment and I found Fitness Unlimited. I went there early morning and went inside. I asked the salesperson, Nick, if I can try the Horizon 7.8 and he showed me to it. I asked his opinion about it and he told me his honest thoughts and showed me much better options at the same price point. I tried it out myself nonetheless and while it might be alright albeit overpriced for walkers or casual runners, it's simply junk for serious runners. At 7MPH and above it shakes like an earthquake and the venerated quick change dials are so flimsy you can't rely on them to make accurate adjustments while running. I would have ended up with serious buyer's remorse if I had never gone to Fitness Unlimited. Nick showed me many different, much better options and let me freely try them out and helped me compare them until I ultimately chose one I liked. He gave me a price on a superior treadmill way better than was advertised despite there being no indication it was on sale. The delivery was quick, and the machine arrived as promised and it's excellent. If I or anyone else I know needs help with fitness equipment, we now know to find Nick at Fitness Unlimited.

My mother and I had an amazing experience here! We came in completely lost, without even the slightest idea where to start. Nick, the sales rep greeted us immediately, answered all of our questions and helped us pick the best treadmill for our budget. We are so appreciative for all of Nick's help and cannot wait to start using our treadmill!

Nick helped me choose the right equipment, was very friendly, and worked to get me the best pricing! I purchased a high quality treadmill - it was delivered on time, installed quickly, with no problems at all. I will come back to Fitness Unlimited for my next piece of equipment!

I contacted fitness unlimited and spoke with Nick concerning their treadmill selection. He was very informative and invited me to the store to try them out. My in store experience was great; I was able to try out multiple treadmills until I found the one to meet my family’s needs. Nick was helpful and patient while answering my questions and the ordering process was seamless. Thank you; I’m excited about running on the new edition to our home!!

We went here to look for a water rower for my parents. Nick was extremely helpful and knowledgeable about all of the equipment and let us try whatever he had on the floor. He showed us different models of equipment online and, although he sent us to a sister-store because he did not have the exact model we were looking for on-hand, we knew exactly what to ask for. Nick spent over an hour and a half with us, patiently answering all of our questions and was great with my 2 year old niece who wanted to touch everything he even gave her a balloon. Excellent customer service and we will be back for all of our fitness equipment needs.

Nick was very knowledgeable and very kind. He helped me pick the right equipment for a great price. This is a great company with good morals and centered around the customer experience. I highly recommend them to anyone looking for great customer service and top notch equipment.

Errol Jefferson is kind, respectful, and knowledgeable, providing all relevant information to consider when purchasing a treadmill. I appreciate his help and will recommend my friends and family to his expertise at Fitness Unlimited.

Had a great experience here. I walked in and right back out with the sought after elliptical street bike. Wish me luck. I hope the wife loves it... Thank you Nick !!! You sold me on this bike. I may just be back for that Echelon...

This store and it’s people truly understand what customer service is all about. I was searching nationwide for a Lifefitness recumbent bike. Most companies could not find the time to respond to my inquiries and questions, and if they did it was 3-4 days later. Stan and his team would respond in a couple of hours and when I asked Stan to call me, he did in seconds. Needless to say, don’t waste your time looking elsewhere for fitness and exercise equipment. This company and it’s people are the best. Now, the delivery/installation company they use, Fitness Express Delivery, are also outstanding. Living 90 miles from Houston, one of the principles of the company, Brian, delivered and installed the bike today. Today being a Sunday. Is that service, or what!! Many thanks. Again, this team knows how to take care of clients. A truly exceptional buying process from start to finish.

I bought a squat cage last year and just bought a spin bike for a great price. Both pieces of equipment are high quality. Customer service is always top notch. Brian is very knowledgeable on every piece of equipment and always makes sure my buying experience is a great one! To top it off, I received a hand written Thank you card from Brian a few days later thanking me for my business and letting me know he is available to answer any questions. Fitness Unlimited has earned my business for all my fitness equipment needs for life.