This place has horrible customer service, no wonder you have to send out live checks to get people to do business with you. I don't have a loan here but someone I know does and they are rude and lack professionalism. I own a small business and would never treat my customers in that manner... people, take your business else where. Oh, and calling people every day all day is not a successful approach, we have cell phones, all we have to do is put you all call block...
They well not work with u and they well turn down a payment. Rachel with fuss back and argue with you. Then when u say I'm recording you she gets very mad and hang up with you and well not answer your phone call when u call her back it's like they do not want you too pay them all they want u to do is to renew your loan I'm not renewing my loan they crazy. I do not advise anyone at all to do business with them!!!!!!!!!!!!!!!!!!!
Dont ever go here the management that is there now is racheal she will not work with you. They constantly harrass you and it seems like she wants to pick a fight with you. She is very disrepectful not only to me but to my husband and mother-n-law also. I like the old management but this new one is a headache. And i guess she likes getting cussed out by my husband. If you start to fuss then she will argue back at you. 1. Very unprofessional and 2. U dont treat a customer like that.
I understand they are doing their job. However, I do not even have a loan. I am simply a reference. They will not stop calling me. They have open communication with the person the call is about. However, they still call 2 to 3 times a week! They used to be a great company. That has changed. Different people are there. I don't know if policies have changed or what. I wish they would go back to how they were last year.
Very nice people understanding easy to get a loan with
Lack of knowledge in this place, they didn’t complete the application for us because we couldn’t put our vehicle up for Collateral because it has a lean on it, and the fact they had to ask “what is a lean?” Then proceed to tell us call us in an hour, just to tell us if we were approved or not, the fact you didn’t complete our application already told us that we didn’t get approved over something like that. Shows they’ll just hire anyone out the butt. Don’t go here for a loan they do not care about the customers.
