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Fox Collision Center

  1. Grand Rapids
  2. Kentwood Car Wash

Reviews, get directions and information for Fox Collision Center

Fox Collision Center
"Welcome to Our Collision Center. From minor dents to major collision repair, Fox is here and ready to bring your vehicle back up to factory standards. The Fox Collision Center in Grand Rapids, MI has a 51,100 square feet production facility and the newest technology to best serve you and your vehicle. Fox Technicians are trained and certified with designations in their specific field. Fox also strives to be environmentally friendly with energy conservative equipment and water based paints."
Address: 3560 28th St SE, Grand Rapids 49512
Phone: (616) 575-6501
State: MI
City: Grand Rapids
Street Number: 3560 28th St SE
Zip Code: 49512
categories: automotive body shop, automotive repair shop


Opening Hours

Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 17:00

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Reviews
They had my company vehicle for over a month despite having an appt scheduled a month in advance. I called once a week for an update. The person who answered the phone most times sounded like a teenager. He always replied with "if we didn't text you an update, then there's probably no update now is there?" I'm employed by a company with one of the largest Ford fleets in the nation. We will no longer be doing business with Fox collision.
Great job on my Honda Accord. It took 10 days longer than the initial estimate but it was worth the wait. They even provided a free rental vehicle from Enterprise so the extra 10 days were not a problem. Another small complaint is no status update on the repairs and I never actually spoke to a mechanic. All in all, the car looks brand new and runs great. All their work is guaranteed. I would probably go back to them.
Excellent service. The Emily and the office staff handle my Truck repairs. I'm from out of state when my truck got hit in Grand Rapids. Communication was awesome and when my Insurance decided to total loss my truck, they mailed me my personal items from my truck without hesitation. I would recommend Fox Collision!Service: Body & Trim
Our initial interactions were positive. Estimate was completed quickly and all collaboration with insurance happened seamlessly. Staff were friendly at drop-off...but it turns out we may as well have dropped the car into a black hole. The initial estimate was 2 weeks. We didn't elect to receive a loaner vehicle, as we would have needed to wait an extra month for service, and figured we could make do for 2 weeks. After 3 weeks had gone by we began to call for updates. Four efforts to reach someone by phone resulted in either unanswered voicemails or a response that they would "email the production manager and call us back". Not once did we receive a reply call. When I finally got the original estimator back on the phone he acted like they were right on track with an projection to be done "Tuesday" 4 full weeks after they started. After asking if I had misunderstood the original timeline, they indicated they had found more damage than they expected once they started the repair, but no one thought to call us!? We are now several business days beyond Tuesday. No completed car. No phone call to update us. Perhaps the completed body work will be impressive. At this point I wish we had waited and used our small town body shop. We will not be back.Service: Body & Trim
Do not go here if you want your vehicle repaired this century. Their customer service has been pathetic. At the recommendation of our insurance company, we took our car here for an estimate in late February. It is now June 7 and we have heard nothing. We have tried to contact the estimator and customer service numerous times since then, but no one calls back. Finally, after leaving a blistering voice mail, the estimator called back over a week ago and claimed that he gave the estimate to the scheduler who would contact me. I have left numerous messages since then and have not heard a word back from them. If I could give zero stars I would because Fox Collision has done literally nothing since walking around and taking photos of the damage to our car. I would not recommend Fox Collision to my worst enemy. OK, maybe I would, but I will definitely be going elsewhere and warn everyone about Fox Collision's apathetic customer service.
My vehicle was a victim of the attempted Kia thefts. I had my Kia Soul towed to the collision center on the 2nd of July. Got my car back on August 3rd. Emily, my estimator was brilliant. Her communication was second to none. I can’t say enough positive things about my experience here. She made the trauma of the situation the most positive experience I’ve had in a very long time. Dang! They even detailed my car. It was a hot mess when it was towed in and looked fantastic when picked up. Will use them again for sure, especially if Emily takes care of me.Services: Electrical repair
I'll start with the positives: The employees were nice to me when they weren't lying to me, and my car seems to be properly repaired as far as I can tell. Unfortunately that's where the positives end - overall, my experience could not have been worse. When I dropped my car off, the estimated completion time was 14 days. They had it for 3.5 months MONTHS. But waiting was not the worst part -- the worst part was that there was literally 0 communication about what the status was, or what was being done. I made it a habit of calling multiple times per week to get updates, but no one was ever able to explain anything. At their worst, several of the employees lied right to my face, saying things like "Looks like it's being finished up early this week -- you can expect a call from us!" I'd call back later that week, and they'd tell me that it still wasn't even close to done They would then blame their tracking software for mysteriously changing the status of the job. I finally shared all of these concerns and issues with the General Manager for Fox Ford / Mazda I'm not typically one to 'ask to speak to a manager', and could not believe how poorly he responded, "I apologize for any inconvenience and will find out what is going on." As expected, I never heard from him again after that. I can't emphasize enough how much I recommend going ANYWHERE else to have your car serviced. If you think, "They are affiliated with the Fox dealerships, so they *must* be reputable," like I did you will be sorely mistaken, and insanely disappointed.
It took three weeks to get an estimate completed. It was never sent to my insurance company, however, even after many phone calls. My adjuster had to drive to the office to get a copy. No one communicated to anyone that he had approved the estimate and I had to drive to the office to get them to order parts. My car has been there over a month and work hasn't even begun yet. Update: my car has been at Fox Ford Collision for two months and the last update I was given when I called 2 weeks ago was "I haven't been back there today to see what's going on with your car, I'll call you tomorrow" All my calls have been unanswered and not returned. I wish I could give them negative stars.. Update #2: It's been 3 months now that I've been waiting for my car to be finished after a minor accident. The last update I received was 3 weeks ago. "We just have a couple parts to put back on your car" Nobody answers or returns calls. Final update: I got my car after 3 months and 1 week. The work appears to have been done well. The manager did pay one of my lease payments and my rental was covered by them the whole time. I'm glad it's over.
I am sitting at my desk the second week after the promised due date for my collision repair. I had a fender-bender with some small cosmetic damage and a broken taillight. I made an appointment to drop the car off for repair. It took three weeks to wait for the appointment. When dropping off the car, I was told it would take "about a week." After one week, I started calling. I was told "the parts weren't there yet." Then why did I wait four weeks for an appointment? I was told it was "done with painting and waiting for re-assembly." I was told it was "waiting for detailing." I was told--today--that it was "waiting for wash and inspection." I'm now well over a week past my promised delivery date. It's 3:08 pm and I still don't have my truck. Today's answer was "I'm not sure I can get it for you by tomorrow?" Yesterday, they PROMISED me "tomorrow!" Think I'll get a call back this afternoon? These delays are costing me money. I use my truck for work-related jobs. I currently cannot return a load of materials that I'm renting, as I cannot fit them in a borrowed sedan. I can only imagine how much this would be costing me if I was renting a replacement vehicle. The mendacity of this collision shop has been palpable. I hope their repairs are as good as their lies.
They claim they order all the parts then call you to make an appointment. That didn't happen, I had to go there in person and make one, and all the parts where in for my truck. I saw they didn't start working on my truck for at least 3 days after I dropped it off. But it was moved many times, so who was driving it, why did it get parked in different spots at different parts of the day? But never in a parking spot. I'll be looking at my mileage for sure. But when I called after it being there for 1 full week I got the "we found more damage should be done this week" end of that week. I call and get "it's not done, your adjuster isn't in so I could call you back" either way it's been 2 full weeks for this repair with no end in sight. This was a deer strike with a fender hood and bumper needing to be pulled and replaced. The biggest problem I have is they touted about their ability to get your car back and streamline the process, but there is no communication with the customer, and when asked they always give an excuse and say they will call you back. Some times I have not gotten a call back. I told my insurance adjuster that the Fox line of business is shady and in it for the money not helping the customer and this seems to be in line with what I have experienced from other fox companies.
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