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Framingham Union Hospital - Metrowest Medical Center

  1. Framingham
  2. Framingham Hospital

Reviews, get directions and information for Framingham Union Hospital - Metrowest Medical Center

Framingham Union Hospital - Metrowest Medical Center
"At MetroWest Medical Center, we are committed to providing high quality, comprehensive care, at a location close to home. MetroWest Medical Center has been consistently recognized for high quality performance, thanks to the great contributions of our physicians, employees, and volunteers."
Address: 99 Lincoln St, Framingham 01702
Phone: +15088754811
State: MA
City: Framingham
Street Number: 99 Lincoln St
Zip Code: 01702
categories: nursing agency



related searches: MetroWest Medical Center Framingham MA, MetroWest Medical Center phone number, MetroWest Medical Center staff Directory, MetroWest Medical Center address, MetroWest Medical Center Leonard Morse Hospital, MetroWest Medical Center Medical records, MetroWest Medical Center Trauma Level, MetroWest Medical Center fax Number
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Reviews
The Labor and Delivery Dept deserves 10 stars. I had my baby a few weeks ago and had an amazing experience. Dr. Brazer, the nurses esp. Sonja and the pediatricians are highly skilled, attentive, and compassionate. I felt very comfortable knowing that my baby and I were getting the best care. Thanks to the entire staff!
I had a terrible experience at Metro West. I was admitted to the ER at 4am because I had pain on my abdomen. At 9am, I was taken to get a CT scan and was told I would get my results within 45 minutes. 3 hours later! I met with the doctor who informed me that I had appendicitis and would need surgery immediately. Dr. Morgan was very nice and I believe him when he told me that he would provide surgery on me immediately if he had a room. Unfortunately it was not up to him. At 1pm, I was told that I would be transferred to another hospital since they had availability to do my surgery. I was tired, hungry and in a lot of pain that I decided to rest. I slept from 1pm-4pm to find out that nothing had changed, I had not been provided any updates on my case and my surgery. I finally woke up extremely frustrated and asked for answers. It turned out that they couldn’t transfer me because they couldn't find an ambulance to drive me. They must have know this for hours and at no point did they refer to me for other options. At this point I had been in the ER for over 12 hours! I had been in the same room for that amount of time, I had been provided IV twice and wasn’t allowed to drink water or eat anything. I fell asleep a couple of times and basically felt like a dead body in the room that no one cared to check up on or provide an update. So long as I remained in the room quiet, and I wasn’t bothering anyone, the ER staff was happy. In the end, I begged the ER doctor to let me out and allow me to get my own ride to Worcester so that I could get my surgery. I was dispatched with papers to conduct the transfer. Once in Worcester, I got a bed within an hour and had my surgery that night. The experience there was light years better than at Metro West, people actually showed one important trait…compassion. MetroWest viewed me as a number: RME1 but felt like I was treated more like a zero. I will never go back to this hospital under any circumstances and I will never get back those 13 hours.
I was at the ER on July 14, 2023 because I cracked my head and needed 7 staples. As other reviews have stated, it was a long wait to be seen. I arrived at about 245pm and was discharged at 720pm when I left, the waiting room was more than double than when I arrived. That being said, my experience is that hospitals range from 2-12 hours wait, so although I felt like I was in crisis, I was sitting near the check in desk and the people they triaged before me FOR SURE were in more of a crisis that I was. Everyone was very nice to me. The check in person, the triage nurse, the RN who gave me my tetanus shot, and the doctor who treated me were all very nice and attentive even when I was in the waiting room, when I needed more gauze or ice, they were very quick to give it to me. Maybe when I get my bill I will have something bad to say, but I thought I was treated well at this hospital.
First they make you yell out your reason for being in the ER, in the lobby, in front of everyone. You have a young child- doesn’t matter- you have to yell it out. I tried being discrete- “I can’t hear you…!” Front desk lady had some attitude issues- I’m sorry but you should be more mindful if you’re working at an ER checkin. Finally- it says we’ll get labs in 1.5 hours. 3 hours later we’re waiting for the doctor to make herself available to discharge us. Everyone I ask gives extreme attitude- even when I’m trying to ask softly and kindly. What’s up with the nasty attitudes? You hate being here or helping the sick- why are you working here? Also- the building is extremely old and has cobwebs. Time for an update. You still charge the big money. EDIT: my daughter said the one nurse that came in towards the end was the only nice one. And she was referring to the physician- the physician was kind and thoughtful. To the point that my daughter thought she was the nurse.
Worst hospital I've ever been to. I came in by ambulance, after a bad car accident that I was in this morning. They put me in the waiting room in a wheelchair! And the paramedics said I was severely dehydrated and needed an iv but after over two hours of waiting I received no care. And then when I was leaving, they wouldn't even order me a cab home.
I recently had a close family member admitted to the ER. The state of the hospital was apalling, rooms that had not been cleaned clearly for quite a while. The nursing staff were run off their feet. No one had time for anything. The staff didn’t look happy, and that was exhibited in the care of the patients. There were so many patients admitted to the ER that patient beds were lined against each hall, with no privacy. It was very difficult seeing all of the pain from these people and no real service. It is probably the worst hospital I have ever had to visit.
My son recently was admitted to the critical care unit at this hospital. He spent 7 days there. We day after day were so blessed with nurses who were so compassionate and knowledgeable. We were always given everything we needed to make decisions promptly and my son had the best of care. We had a few nurses that were just exceptional Shell and Gloria and Marie. You 3 forever have my heart. The desk staff was so helpful and accommodating and I never had to ask for anything. I was so blessed to have wonderful Doctors caring for my son in his end of life care. Thank you to everyone for your compassion.
We had a very bad experience with the Hospital Billing department. My daughter had blood test for 4 dates of services and out of the 4 for 2 the Hospital sent the bill to Insurance and was processed, there was no out of pocket cost for me. The other 2 date of services they sent the bills to Collection Agency when they already had my daughter's insurance details on file. I called the Hospital Billing Department several times along with my Insurance Company representative asking them why they sent the bills to the collection agency instead of insurance and none of their billing department representatives were able to answer it. Every time they kept on saying that the request is under review and didn't take the initiative to put the bill on hold with the collection agency instead they asked me to reach out to the Collection Agency, when it is clearly a miss on the Hospital side. I am still getting follow up calls & letters from Collection Agency asking me to pay the 2 outstanding bills. At this point of time I really do not know what I should do to resolve this issue. Very disappointed with the overall experience.
To say this hospital is in decline would be an understatement. My mother was admitted on Friday, 3/17, however as there were no beds available she was housed in the ER for 4 days. The hospital staff offered no updates other than "we are waiting on a bed". I recognize the challenges hospitals face and understood they do not have the staff to fill the beds in their units, but at what point does the hospital recognize a ER room is not the place to house a person when their condition is declining? We, the family, called area hospitals and secured my mother an ICU bed in Boston. When she was admitted to Framingham she needed no help to breath, was alert and coherent. When we finally transferred her out she was on Hi Flow oxygen, semi conscious and had a large bed sore. I wish I could detail everything that occurred over the 4 days, but this is not the place. I believe the hospital ownership and administration have let their staff and community down.
They ignored my request for blankets had 2 and 3 of my from home that meet the cdc guidelines and refused to put my blankets back on after the surgery procedure after they force my blankets off. Staff is rude and still waiting for a call back. Hospital needs to re train the medical staff professionals on listening skills and records keeping. I feel the staff was abuse me not listening to my medical needs.
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