Freeman Drug

Celebrating its 150th Anniversary it is a historic pharmacy in River Falls. The people are kind and very helpful. Very thankful we have them in our town.

I stopped at Freeman Drug last week to ask the pharmacist a quick question about capsules I was trying to fill for our dog. They were quite busy but still took the time to answer my question and suggested something that would be helpful in the future. As I waited for the compounding pharmacist to look something up, another pharmacist came out to make sure everyone waiting had been helped they had and the women at the cash register was so helpful and polite to everyone. They made every person including me! feel like the most important person in the store. What a gem of a place.

I was excited to support a local business but as a brand new customer today, I was disappointed by the lack of customer service. Having never been inside to pick up a prescription I wasn’t completely aware of where to go and assumed it was the back pharmacy area where I saw someone else talking to a pharmacist. I waited until the person left and then moved to the plexiglass to wait my turn. There were five or six people working and everyone saw me but no one said hello, I’ll be right with you, or acknowledged my presence. It wasn’t until another customer came in to the store and walked to the cash registers where someone promptly ran out from behind the pharmacy and greeted him that I realized that must be where I should go to pick up my prescription. I was again put off when someone that I am guessing might have been the pharmacist came over to explain my child’s prescription and then handled the syringe he would be putting in his mouth with her bare hands.

This locally owned business continues to thrive in the face of competition from big box national chains precisely because of its friendly staff and excellent personal service. Another reviewer claimed to have received poor service, but having been a steady customer here for many decades, that has not been my experience.

They are a great place to get the COVID vaccine series. I've always found the staff to be pleasant and professional, plus the online scheduling makes it easy!

Thank you for your great service around the Covid Shots! We got on the list in less than a week and were in and out very quickly with everyone very efficient and friendly! Thank you again! See you in 3 weeks :

Pharmacists are the most caring, compassionate people I know!!

As a life long resident of RF, Freeman's Drug has always offered the best in services and assistance to any who need it. They offer a complete line of care options in prescription drugs, over-the-counter medications or physical health aids.

It has always been excellent service. Just make sure you listen and give them all your proper information.

Bottom line: Leah Gavin, owner and pharmacist, is the Best of the Best.