DO NOT USE THESE GUYS. The sales guy lied saying my first bill wouldn't come for 30 days. The customer care team lied when they told me my Internet was being turned back on after only having Internet for 3 days and I was getting a credit for the initial lie. They never turned it back on. Now they won't refund me and are continuing to try to charge me for service I never received.
Employee pulled into my driveway yesterday don't know why? Haven't changed from Comcast...drove on my lawn didn't knock...have him on video and still frame...no respect never will EVER use this company....even if there is no other....
Worst experience ever!!! And it’s still going on! This company lacks business etiquette and offers NO customer service. I had service for less than 24 hours and cancelled due to deceit by their sales person. I was told my bill would be $61 a month and it was $101 a month. When I called them to dispute the charge, they said they record ALL phone calls and would investigate and have someone call me back. 3 weeks later, no call. I call again and was told a Supervisor would call me back. No call back.. I called again and now they are saying the $101 is the cost of my single day of service. I asked to speak with a Supervisor and was told the hold times were lengthy to speak with one and they will tell me the exact same thing. All I can say is WOW! How are they still in business?? I am an Xfinity customer now and love their customer service! Don’t do business with Frontier Communications. They don’t care about you!!!
Not sure why I let myself get caught with bad service with Frontier Internet. I do this for a living, but I am posting, because I don't like companies taking advantage of others. My story: Buddy of mine got a good deal on internet service in the area, in which I already had Frontier Internet service. So I called them up to see what the cost would be to get a higher speed service. They did have a reasonable deal for me no where near as good a deal as someone new but for $10/month. I could get a much better up/down speed with my service. I agreed that is the correct action to take. They also said, that I need to agree to a $75 technician installation fee to get the upgrade. Although, I do this professionally, I thought for $75 it was worth the person to come in a do this. One less thing to worry about. Good news, the technician was great, no issues, did the installation and everything worked as expected. Bad news, Frontier, not only charged me the $75 install charge, but they added another $179.99 worth of other install charges. Frontier blamed the sales agent for not tell me this info, they also blamed the technician for not disclosing this to me. And in the end, had nothing to offer. Be warned, this seems to be a common practice with Frontier, as I was charge like $479 install fee their first time when I got the service. Then they told me they were wrong and worked with me over 3 months to undo the charged. This time, they had no such offer. Buyer be warned.
it took me almost 2 weeks to get ahold of somebody to set up service in the first place to get internet. Then their technician drilled holes through my living room bedroom wall. Now my internet has been out for 5 days supposed to have a tech come today never showed up call to find out why they said my service had been canceled. But couldn't give me a reason why my service has been canceled so I had to set it up again they won't be out till Wednesday. this is a horrible situation I've had nothing but probably with this company since day one and connecting and keeping my service and very unhappy looking into other companies in my area to get internet from. And will be calling the better business Bureau
Ordered service. Tech installed, work for 5 minutes while he was here. Immediately died as soon as he lefts. Frantically call Frontier for tech support. After about 3 hours on the phone they want to send a tech out. I said ok, when will he be here. 7 days. 7 effing days. On a brand new install. Told them to cancel my service. Got charged for install that worked for 5 minutes then got charged for full month's of service. Despicable company. Stay away.
Had Frontier for about 12 years. Decent be expensive and unwilling to adjust prices. I am after two weeks without service finally up and running again. The aerial line needed repair. I waited all day on three different days for the tech who never called or showed up. Spent hours on the phone with no resolution. Switched to Xfinity who came after a three day wait. Now I will wait through 2 billing cycles for my refund.
I have never received more horrible service than I have from this company. I have been lied to and have called several times to speak with a manager to get my account corrected and have not received a call back. I am now being billed 2 times more than I should be and I can't get anyone to help me fix it. Not only was I not told about receiving extremely slow internet, but I waited 3 days for someone to show up and install my services and no one showed up. A huge waste of my time. I am so dissatisfied with this company and their lack of customer service. Every time I call I get someone rude and nothing ever gets resolved. I can not wait for my contract to be up. I would rather deal with Comcast!!
Good luck at getting this company to fix outages or even talk to you in a timely manner. BTW they charge $9.99 when asked to cancel their service. I have never been charged to stop service unless under a contract which I am not! The speed was a joke streaming. I upgraded to faster service to see if this would help. I could not tell a difference. The final straw was having a outage & no service for 4 days. I would give less than 1 star if possible!
Communication should not be in their name! What a joke this company is. A word of advice, don’t sit around and waste 5 hours of your life waiting for them to show up! 3rd time now they have burned me on appointments. I’ll pay double somewhere else rather then deal with their lack of customer care! CEO should look at Comcast or Quest to see how it’s done!
