Reviews
Fantastic place, great customer service at this location wish our town wasn't so small for they could get priority exclusive when new games come out but that isn't their fault. Anways the place is great.
I purchased a new ps5 copy of Ghost of Tsushima, and was given a copy of the ps4 version with that same 70 dollars the ps5 version was, I then asked the cashier if the upgrade was free and I was told yes, so I didn’t think much of it until I got home and put the disc in my ps5, it is actually another 10 dollars to upgrade, this would be okay if I didn’t pay 70 dollars for the 60 dollar ps4 game, but now I will have to pay 80 dollars in total for the ps5 version. This could’ve been avoided if the cashiers charged the correct price for what version of the game I’m buying. TLDR: I was overcharged for the item I bought and was told the upgrade was free but it wasn’t
Lovely employee that thoroughly aided me in my search for a Immortals Fenix Raising amidst my clear lack of knowledge
Staff is always very knowledgeable and always answers this non-gaming mom's many questions. The young lady tonight was super helpful with our complicated transaction for my son. They are such pros and I have been dealing with them for about 5 years.
I like store and employees. I take my son whose a gamer and they always have good feed back. I gave a 3 because last order a pre owned game did not work. Cost more to ship here and return, then it cost to buy so total loss.
Great place. If they don't have it, they can get it ordered for you. Very nice,friendly and knowledgeable staff
Failed to maintain proper stock of pre ordered games. Also will not allow you to have your money back on a pre ordered game, I had to purchase said game from Walmart which is pathetic considering their entire existence is based on gaming and gaming paraphernalia. The Nacogdoches store is a revolving door, staff is constantly changing which tells me the management is poor with zero leadership ability, explains why there is a lack of supply on pre ordered games. Strongly advise going somewhere else to obtain your games, by far the absolute worst game stop I have dealt with, I am someone that remembers when Gamestop first opened its doors, I have also served my country and shopped at game stop in other countries around the world so the fact that I rate Nacogdoches gamestop as the worst says something. Fix yourselves and I promise it'll get better, store credit for something not purchased through you is theft so if I put money on a game and you don't stock it properly refusing to give me my cash back is stealing and makes me not want to shop there period.
Great people work at this location, always helpful.
This place I horrible. I went in the other day to get a headset. They mentioned that they had one XBox Series X in stock. The catch was you had to buy a GameStop Pro membership. I said ok and after about THIRTY minutes of processing my purchase the went to go get my Series X from the back. He returned to say it was already sold they just didn't log it. It took me another hour to get my refund. I can't see myself ever going back.
Not much to it now that everything is going digital
