Garner Furniture & Design

I have bought quite a bit of furniture from this store. My latest purchase were two chairs with ottomans that were over $2,000. I paid a delivery charge of $99.00. The chairs looked fine when they were delivered. After sitting in one of the chairs that night , I noticed the lower back was uncomfortable due to lack of stuffing. The other chair was fine. I called the store & asked them if they would get me some stuffing & I would be happy to pick it up when it came in which would save them a trip out to my place. I went to pick it up & asked the lady if she would reimburse me some on my delivery charge of $99 since I drove the 23 miles to pick up the stuffing & saved them a trip to deliver it. She then told me she couldn't do that and if they had brought it to me they would have charged me a service charge. I asked her why I would have a service charge for a repair on the chairs? She said she checked the chairs before they left the store & there was nothing wrong with them. I told her if you didn't sit in them, you would not have known the chair lacked stuffing in the lower back. I wasn't asking for much, would have been happy if she would have offered even a $20 refund on the delivery charge, but she wouldn't consider anything. Needless to say, we will not go back and buy a sofa there to go with the 2 chairs or any other furniture.

Very helpful and friendly staff, we love our new soft living room sofa, loveseat and recliner! Our photo is on the website, with gold walls and a new rug. I grew up in Garner. Stop in and see some beautiful furniture!

I visited this store and thought that the selection of furniture was great. A man named Stuart, on the sales floor, was very nice and helpful. I was in the process of taking photos of furniture to make sure it would match my home. My kids were with me, and a lady came on the store floor and scolded my nine-year-old daughter my daughter cried when we left the store, for putting hand prints on the front door. This is a retail location. People have children with them sometimes. Fingerprints are going to happen. I understand that cleaning isn't particularly fun, but I'm happy to take my $5000 purchase to another location. Someone at that store decided that 10 cents of Windex was more important.

Had a great experience with this company, from the sales lady to the delivery men. Good selection, reasonably priced. On time delivery with friendly staff and set-up of furniture. Would highly recommend them.

Sandra was so nice. I more than likely will be going back to place my order for a sofa with her.

A great experience from beginning to end. After many disappointing trips to about 15 different furniture stores, we visited Wayside. A nice selection of furniture, lots made in America! Florence, our salesperson was helpful and intuitive and gave us plenty of opportunity to look around, measure, ask questions, etc. Just as promised, the furniture was delivered 3 days later as planned, within the arranged time frame by 2 nice and professional gentleman. They brought everything in and set it up exactly like we wanted and made sure we were satisfied. Next time I need furniture, I'm going to Wayside first!

We purchased a kitchen table and chair set from Garner Wayside and was pleased with the service. Within a few months, though, the finish on the table top started flaking off. I called the store, and Sandra was very good about reaching out to the furniture manufacturer and getting us a replacement table. Unfortunately, within a few months that table started flaking, too. This set wasn't cheap, and we were not pleased. I called again, and Sandy gave us a few options: get another replacement, exchange the table for one with a comparable price, or keep the table we had and get a prorated refund. We opted to exchange the table, and Sandra went through each option with me at the store, answered all of my questions, and ordered us a lovely new table with a more durable finish that matched our chairs to a T. Our new table was delivered today, and I am so pleased! The delivery crew was great, the table is gorgeous, and I am very happy! While it's been quite a journey to get the perfect kitchen table, Sandra was patient and helpful, which made this frustrating experience a lot more pleasant.

Came to this store awhile back and looked around at the furniture and wasn't greeted by not one employee. Some were with customers others were too busy talking to each other. Because of the poor service I ended up going to Raleigh Discount Furniture and got 2 couches way cheaper than I would've paid here and got great customer service from them. This store's poor service helped another store that's my new favorite gain a loyal customer. I refuse to come here again or recommend anyone to this non friendly store.

I purchased a kitchen table with four chairs from this furniture store. When we opened the box to assemble at home there were small scratches and nicks on the surface and one of the chairs was also in the same condition. I was placing small furniture feet pads on the chairs to ensure they didn't scratch my hardwoods. Ironically the one chair that had scratches on it already had the felt pads on the bottom of the feet which made me believe it had been returned. If it were new it wouldn't have had the felt pads on it. I called the store and they were willing to take back the chair and the table top. We kept the table legs/base. My husband went back and returned the items to swap out for replacements. The table top he picked up they had lying on the floor so it was easy to inspect the top which were where the imperfections were on the previous top. It looked good to go. Once we got the table top home I noticed there was an issue on the bottom edge of the table. Something you would never have noticed with it laying on the floor for inspection. I immediately called the store and emailed them over pictures which if you would like to see please check on Yelp. I let them know we would need another table top as this was defected also. Immediately their attitude was negative and they were rude and they said they were unwilling to take the table back. The reason I know that this was a defect in the table top prior to bringing home was that the finish was intact. They tried to say that we damaged it in transit. This would not have been possible because the finish would have been damaged also and you would see bare wood. I think it had previously been repaired and refinished. It was also wrapped in moving blankets on the way home and wood doesn't bend - it breaks and the finish would have been damaged. I was terribly disappointed in their customer service. You can tell by the pictures on Yelp that the finish was intact and it was damaged prior to the color finishing of the table. If we would have damaged the edge in transit it would be very apparent that it was our fault and you would see bare wood. Do not buy from this company.

I can't say enough good things about this place! Miss Florence helped us immediately! Very reasonable prices, great selection, and extremely friendly staff. We'll definitely be going back for future furniture purchases!